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Gold Medal Teamwork with Mary Whipple
Six Things You Need to Know About the Modern Call Center
Focus and Feedback: Spoken Engage
How to Harness the Power of Speech Analytics in the Call Center
How to Rock the Multichannel Call Center with Avaya
Is Your IVR Smarter Than a Fifth Grader? #Boost14
ACD Operations dashboard screen shots
Boring is Good: Using Analytics to Enhance the Customer Experience
The Next Wave in Customer Service Technology
Four IVR Pitfalls and How to Avoid Them