itsm itil it transformation enterprise architecture it4it organisational change togaf practical itsm action research service oriented architecture based itsm framework enterprise architecture for itsm transformation iso 20000 remedy enterprise architecture awards hr csi continual improvement sukumar daniel tesco kotter\'s framework transformaton disruption it service management certification cobit implementing itsm tools bio it operating model implementing service now next generation it operating model implementing remedy bi-modal it innovation value stream sfia two speed it next gen it operating model supply chain itil foundation it service management systems
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