TOTAL QUALITY MANAGEMENT
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This document defines Total Quality Management and outlines its key principles and tools. It discusses the need for TQM to develop world-class organizations, continuously reduce costs and improve quality. The pillars of TQM are identified as products, processes, systems, people and leadership. Quality improvement tools like histograms, Pareto charts, scatter diagrams and control charts are presented. The economic justification of TQM is that it leads to lower costs and higher profits for companies that implement it properly. The advantages of TQM include improved competitiveness, profitability, sales and market share.
TOTAL QUALITY MANAGEMENT
- 1. TOTAL QUALITY MANAGEMENTPresented By:ASHUTOSH KUMAR Sr. ProgrammerNIC
- 2. CONTENTSDEFINITION OF TQMNEED FOR TQMPILLARS OF TQMTQM PRINCIPLESQUALITY IMPROVEMENT TOOLSECONOMIC JUSTIFICATION OF TQMADVANTAGES OF TQMWHEN WE SHOULD GO FOR TQMREFERENCES
- 3. DEFINITIONTOTAL– MADE UP OF WHOLEQUALITY– DEGREE OF EXCELLENCE APRODUCT OR SERVICESPROVIDESMANAGEMENT– ACT, ART OR MANNER OFHANDLING, CONTROLLING,DIRECTING ETC.
- 4. NEED FOR TQMTQM IS NEEDED FORDEVELOPMENT OF THE BEST WORLD CLASS ORGANISATION.REDUCE COST CONTINUOUSLY.IMPROVE QUALITY CONTINUOUSLY.TO DEVELOPMENT OF PROBLEM SOLVING SKILLS.TO BUILD A HAPPY BRIGHT PLACE.
- 5. WHEN WE SHOULD GO FORTQM
- 6. PRODUCT PROCESSSYSTEM PEOPLE LEADERSHIPPILLARS OF TQM
- 7. TQM PRINCIPLESCUSTOMER FOCUSED ORGANISATIONLEADERSHIPINVOLVEMENT OF PEOPLEPROCESS APPROACHSYSTEMS APPROACH TO MANAGEMENTCONTINUOUS IMPROVEMENTFACTUAL APPROACH TO DECISION MAKING
- 8. QUALITY IMPROVEMENT TOOLSSTATISTICAL TOOLSHISTOGRAMPARETO CHARTSCATTER DIAGRAMCONTROL CHARTNEW TOOLSAFFINITY DIAGRAMRELATION DIAGRAMPROCESS DECISION PROGRAMME CHART
- 9. HISTOGRAM
- 10. What are the issues involved in missing shipping dates? PeopleFacilitiesSystemOvercrowded deckInsufficient trainingComputer crashesTeams not usedNo place for returnsEngineering changesInexperienced supervisorsNot enoughFork trucksNEW TOOLAFFINITY DIAGRAM
- 11. Remove old systemUpgradesystemInstall new system Train EmployeeNEW TOOLTREE DIAGRAM
- 12. PROFITCOSTPROFITCOSTIMPERFECT ORGANISATIONTQM COMPANYECONOMIC JUSTIFICATION OF TQM
- 13. ISO: 9000 and TQM
- 14. STEPS INIMPLEMENTATION OF T.Q.M IN SMALL SCALE AND THERMAL INDUSTRIES
- 15. REQUIREMENTS FOR SUCCEESSFUL IMPLEMENTATION OF TQMThe objectives and policies of the firm must reflect its commitment to the quality as a philosophy of customer satisfaction .The TQM philosophy must be effectively communicated to each and every employees and departments so that it is clearly understood through out the organization.The TQM programme should be properly designed to meet the requirements of customer.The participation of all the employees should be encouraged so that innovative ideas are put forward by the employees . TQM should not be imposed upon employees. The management should make TQM an employees programme through proper education of workers .
- 16. Contd..
- 17. STEPS TO BE TAKEN BY MANAGEMENT FOR IMPLEMENTATION OF TQM
- 18. ADVANTAGES OF TQMIMPROVED COMPETITIVENESSBETTER PROFITABILITYINCREASES SALES AND MARKET SHARESREDUCTION IN REJECTIONS, SCRAPSUCCESSFUL NEW PRODUCT LAUNCHIMPROVED PRODUCTIVITYIMPROVED QUALITYEMPLOYEES JOB SATISFACTIONREDUCTION IN INVENTORIESIMPROVED SYSTEMSTANDARDIZATION OF WORK ROUTINES.