Amazon SES 投诉率告警分析与解决方案

📋 概述

本文档详细记录了一次 Amazon SES (Simple Email Service) 投诉率告警的完整处理过程，从问题发现、根因分析到解决方案实施，为类似问题提供参考和最佳实践指导。

🚨 告警详情

告警信息

Server-ALARM: "ses5-ReputationComplaintRate_P0" in US East (N. Virginia)
Reason: Threshold Crossed: 1 out of the last 1 datapoints 
[0.0010005002501250625 (18/08/25 16:56:00)] was greater than the threshold (0.001)
(minimum 1 datapoint for OK -> ALARM transition)

关键指标

• 告警时间: 2025-08-18 16:56:00 UTC
• 投诉率阈值: 0.001 (0.1%)
• 实际投诉率: 0.0010005002501250625 (0.10005%)
• 触发条件: 1个数据点超过阈值即告警
• 监控指标: ReputationComplaintRate_P0</