Jorge Mendes

I am pleased to share that we’ve entered a strategic infrastructure sharing agreement with Airtel Africa in the DRC, Mozambique and Tanzania, subject to regulatory approvals in the various countries. The partnership focuses on sharing fibre networks and tower infrastructure, to accelerate the roll-out of digital services in these markets, increasing connectivity for customers while reducing infrastructure costs and improving speed to market. This collaboration underscores the power of partnerships in driving inclusive growth, showcasing that when we work together, we can achieve far more than we could alone. It provides us with the opportunity to narrow the digital divide, empowering more individuals and communities through digitalisation across the continent. Read more here: https://lnkd.in/dtPt2FEZ #FurtherTogether #PurposeLed #ClosingTheDigitalDivide

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DFA is investing R800 million in a multi-year fibre network upgrade to build a more robust, scalable, world-class digital backbone for South Africa. "This ongoing investment represents a fundamental redesign of our network architecture to enable improved connectivity in an increasingly complex digital world,” says Dewald Booysen, COO at MAZIV, DFA’s parent company. As demand for AI, cloud, and digital services accelerates, DFA’s next-generation network is designed to help businesses stay connected, competitive, and future-ready. Read more about how DFA is powering South Africa’s digital future: https://lnkd.in/dbb9JRU5 #DigitalTransformation #FibreNetwork #SouthAfrica #Connectivity

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𝐁𝐨𝐅𝐢𝐍𝐞𝐭 𝐋𝐨𝐰𝐞𝐫𝐬 𝐖𝐡𝐨𝐥𝐞𝐬𝐚𝐥𝐞 𝐈𝐧𝐭𝐞𝐫𝐧𝐞𝐭 𝐑𝐚𝐭𝐞𝐬 𝐭𝐨 𝐁𝐨𝐨𝐬𝐭 𝐀𝐟𝐟𝐨𝐫𝐝𝐚𝐛𝐢𝐥𝐢𝐭𝐲 Botswana Fibre Networks (BoFiNet) has cut wholesale internet rates by an average of 19.5 percent, a move aimed at improving affordability and widening access to digital services across the country. Acting Chief Executive Officer Keabetswe Segole said the reductions follow recent network capacity upgrades and are expected to help Internet Service Providers (ISPs) pass on savings to households and businesses. For a more detailed read, visit: https://lnkd.in/d97kBxyR

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EMPLOYEE EMPOWERMENT FOR PEAK PERFORMANCE - LESSONS FROM NSSF It’s easy to say we are Customer-Centric. It’s easy to say our people are our most important asset. It’s easy to put great words on office walls but, Until a company actually lets its employees take the lead, those buzzwords are just noise. Customers cannot love your brand until your staff feels trusted and empowered. My first engagement with National Social Security Fund (NSSF) as a Customer Experience Consultant was informed by employee satisfaction survey feedback. I later learned that the employees had asked for a change. The employee satisfaction feedback was that they needed a local trainer they could resonate with. The leaders at the NSSF acted on this employee feedback. My company, Mwoyo Experience, was brought on board on a trial basis, pending feedback from the employees trained on their experience. Think about this: The teams who understood their training need chose their own solution. As a precursor to trainings, I find it commendable that representatives of the NSSF team to be trained -ranging from the Customer Experience, Finance, to Compliance teams, among others, sit down with us to understand the intervention. This reminds me of what seasoned leader Francis Kamulegeya said when referring to great leaders. They have their "Eyes on, Nose in, and Hands off." NSSF leaders kept their eyes on the goal (employee morale, better service) and their Nose in to understand the need (a local trainer), but kept their "Hands off" the solution, trusting the employees to choose the right path. Why Is Employee Empowerment a Winning Strategy? I believe the Fund's results for FY 2024/25 are testament to this. The Fund declared an interest of 13.5%. Customer Satisfaction improved from 87% to 88%; Staff engagement increased from 89% to 91% vs. FY 2023/24. The Total Revenue of UGX 3.52 Trillion & member contributions of UGX 2.13 Trillion are an improvement of 11%, 10% respectively Vs. FY 2023/24. The Year-on-Year performance improvement shows that their strategy is a winning one. 5 Lessons Leaders Can Learn from NSSF 1. Act on Employee Feedback. They asked for a local trainer; NSSF delivered. When employees fill in surveys & no action is taken, they learn to withhold their opinion. 2. Practice 'Hands Off'. Leaders keep their Eyes On the goal & Nose In to understand the need, but their Hands Off the solution. Trust your people to execute. 3. Grant Veto Power. Let the teams who own the problem own the solution. Ownership equals results. 4. Invest in Employee Exposure Fund learning that takes staff to world-class standards. For an employee to give excellent service, they need to know what excellent service looks like. 5. Trust Creates Value. Employee empowerment makes them own their performance, which leads to peak performance. As we celebrate Customer Experience Month, let's empower our employees because they are crucial partners for company success. #EmployeeEmpowerment

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In this episode of ITWeb on the Road, fibertime™ founder Alan Knott-Craig takes ITWeb on an exclusive behind-the-scenes tour of the company’s township fibre rollout. He explains how Fibertime is addressing South Africa’s digital divide by offering uncapped 100Mbps internet access at just R5 per day.#Fibertime #ITWebOnTheRoad #DigitalInclusion #TownshipTech #InternetForAll Watch more: https://lnkd.in/d7nwjvzj

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Fraudsters evolve every day. At Airtel, we are determined to stay a step ahead. Leveraging the power of AI and advanced network intelligence, we have built a dynamic safeguard that not only blocks fraudulent links even after they are clicked but also proactively identifies spam calls and messages. The impact, as independently assessed by the Ministry of Home Affairs (I4C), is significant: a 68.7% reduction in fraud-related losses and a 14.3% decline in reported cybercrime cases for Airtel customers. We take pride in enabling our customers to experience a safer, more secure digital environment—empowering them with confidence in every interaction.

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South African retail MVNO Pick n Pay Mobile Unveils Upgrades Pick n Pay has announced upgrades to its mobile virtual network operator (#MVNO), Pick n Pay Mobile, introducing instant eSIM activation, a streamlined self-RICA process, and an enriched rewards program tied to the Smart Shopper loyalty scheme. The relaunch also includes a new app designed to give customers more control, convenience, and value. The app allows customers to self-RICA (SIM registration), enabling quick sign-up and mobile number activation without the need for a physical SIM card or a store visit. For those who still prefer a traditional SIM, these remain available at any Pick n Pay branch. In conjunction with the app launch, #PicknPayMobile has also "supersized" its bundles, providing customers with more data, airtime, and voice minutes at more affordable prices. Enhanced Rewards The existing rewards program, a popular feature since the MVNO's 2020 launch, has also been enhanced. Pick n Pay Mobile users automatically earn 1MB of free data for every R1 spent in-store at Pick n Pay, instantly rewarded upon a minimum R20 recharge. Furthermore, a new loyalty tier has been introduced to reward long-term app usage. After six consecutive months of use, customers will earn 5% back on their monthly mobile spend, which increases to 10% after nine months. These loyalty rewards are in addition to the free data earned through Smart Shopper, offering substantial long-term value. "These latest enhancements to Pick n Pay Mobile are a big step in our journey to offer the most compelling mobile offer," said Deven Moodley, executive head of value-added services, financial services, and mobile at Pick n Pay. With its upgrade and focus on enhanced digital engagement, flexible plans, and a robust rewards system, Pick n Pay Mobile aims to solidify its position as a leading choice for South African consumers. The upgrade intensifies competition in the South African MVNO market, which already includes offerings from other major retailers like Spar Mobile, Shoprite Knect Mobile, and Boxercom. https://lnkd.in/g9ymav7n

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🌍⚡ Proud to power a South African first! SOLA Group is honoured to have partnered with Vodacom on South Africa’s first fully operational Virtual Wheeling power purchase agreement (PPA) – a landmark step in enabling businesses with large, distributed footprints to access renewable energy at scale. This pioneering project makes it possible for Vodacom to match clean energy from our Springbok Solar Power Plant with consumption across thousands of its sites nationwide – without the need for direct physical connections. It’s a breakthrough for the energy transition in South Africa: ✅ Driving cost savings and resilience ✅ Enabling corporates to decarbonise at scale ✅ Opening new pathways to integrate more renewables into the grid At SOLA, we’re so proud to be the Independent Power Producer behind this milestone. 👉 Read more here: https://lnkd.in/dx8UNHhn

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We are proud to be among the leading banks partnering with the Department of Home Affairs in South Africa on the new digital rollout of Smart ID services across the country. This initiative aligns with our aim to drive innovation through services that make Smart IDs more accessible and convenient, delivering our services to people wherever they are – at their fingertips, on their screens, as and when they need them. This is one of the ways we continue to lead as innovators in accessibility and inclusion around financial and civic services. #YourStoryMatters #smartIDs #HomeAffairs #Innovation

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MTN South Africa and Ericsson have successfully partnered to deploy Ericsson’s Cloud Native Policy Controller (CCPC) as a Policy and Charging Rules Function (PCRF), a key enabler for MTN’s 5G Standalone core. This milestone marks a significant step in our shared commitment to digital transformation, unlocking new possibilities for South African consumers and industries. Together, we’re shaping the future of connectivity. Read more here: https://lnkd.in/ev-Q6Zwd

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