Community help

RashedHossain · 2025-07-22

I need to complete this pre arrival immigration basics completion certificate to attach to immigration check in. however i am not able to find it.

olehkniaziev · 2025-07-06

Ik heb een massagecursus afgerond-Schoonheidsspecialist INTENSIEF TRAJECT: Gelaat- & Lichaamsverzorging (vervolg) 2425)Ik heb geen certificaat ontvangen. Wanneer ontvang ik mijn certificaat?

blee · 2025-07-03

With the decommissioning of the personal platform, our institution has decided to roll out the subscribed version of Canvas credentials. The most pressing issue that I have now is that my currently running courses are associated with my personal iss...

Ariana211 · 2025-07-02

Hello everyone,I recently took the “Zoom In, Step Out” course in New York City through Canvas, and I haven’t received my certificate of completion yet. I need this certificate to renew my second year as an Au Pair, so I’m hoping someone here might be...

deramolinda · 2025-06-30

jsowalsk · 2025-06-25

Hi everyone, I am looking to see if anyone knows of a way to export by CSV or pull badging, specifically awarding, and who awarded it, and by which department, pathway, and group data from Credentials? I know there are API calls: https://api.badgr.io...

jsowalsk · 2025-06-25

Hi everyone, I am looking to see if anyone knows of a way to export by CSV or pull badging, specifically awarding, and who awarded it, and by which department, pathway, and group data from Credentials? I know there are API calls: https://api.badgr.io...

EmilyGreensmith · 2025-06-19

We are deploying Canvas Credentials and have built pathways with suitable badges. I have set the course badges with trigger assignments within the courses and subscribes the course to the pathway if relevant. We have many teachers in the same course...

roshwalb · 2025-06-18

I have experienced issues with turning off email notifications for Credentials at the organization level. Here is a particular situation that occurred. I attempted to turn off email notifications by the following navigation: Edit OrganizationNotifica...

TrudyAbadie1 · 2025-06-16

I am working on our badging initiative report, and I cannot find a report that tells me how many badges have been claimed. I can find how many were awarded, and how many were shared. Can someone point me to that report? Thanks.

LaiGiang · 2025-06-12

Dear Support Team,I have completed the course “English for Business and Entrepreneurship – 2025 Q2”, but I have not received my badge or certificate on Badgr yet.Could you please help me check the status or let me know what I need to do next?

ThomasDoyle1 · 2025-05-26

Greetings, I have recently been attempting to set up Canvas Credentials and Badges to courses within our Canvas system. While I can do this successfully for one of my organisation's sub-accounts (Service Delivery), I am not able to do so for another ...

ProfessorBeyrer · 2025-05-21

I would like to add my Canvas Badges/Credentials to my Canvas user profile. It's great that I can share it with LinkedIn and other socials, but the ones that are important for my students to know about it would be great to include those as part of my...

epokryfki · 2025-05-19

I can't find my credentials for accessing the Canvas profile I have created a while ago. Also, I do not know how to change the email used for my profile in the Community. IF you could help would be fantastic.

AdrGau_Suffolk · 2025-05-19

We have an assignment that should be awarding a badge (score of 87% or higher), however it's not awarding badges. Some exploration and testing revealed that since the instructor has set the assignment to Letter Grade with a grading scheme, that this ...

lmurray2 · 2025-05-08

Hi, colleagues! The primary issue I'm trying to solve for is how to default group end dates to one year (or longer). Currently, our group end date seems to default from a "start date" + 6 months. The start date is not consistent with the start date f...

AdamGarnys · 2025-04-29

I would like to ask. Does Badgr Canvas Badge support the OpenBadge 3.0 standard?

AshiaFrasier · 2025-04-12

I'm having a little trouble trying to take assessments to obtain badges. Please help.

1-GwendolynSue · 2025-04-12

Hi, I am Gwendolyn Cook and I had 5 badges before break, now I don't have any. Can someone tell me what to do , where to find them. I went to Canvas Badges and nothing. My dashboard, nothing,

MargaritaChavez · 2025-04-09

VPundir · 2025-04-08

Is Canvas Credentials free for organizations that already have institutional subscription to Canvas LMS? I checked https://community.canvaslms.com/t5/Canvas-Badges-Credentials/Comparing-Canvas-Badges-Basic-and-Canvas-Credentials/ta-p/600360 but came ...

AdrGau_Suffolk · 2025-04-03

I'm hoping someone can give some insight, we haven't yet contacted Credentials but will be soon.For our pilot using Credentials (badges and Pathways) we are installing at the course level. In the integration install, we then go into the Admin panel u...

AdrGau_Suffolk · 2025-03-17

hi all! The project I'm working with does not want to use the "certificate" feature of a badge. Meaning, they want to turn off the ability/function for a user to be able to download a certificate when they get awarded a badge.Is this possible? I don'...

ThomasFavero · 2025-02-28

I am a school counselor at the high school level and use Canvas regularly to check on my student's grades since many of our teachers use this platform for their classes and it doesn't always get transferred instantly to our main system. We as counse...

mcarruth · 2025-02-28

Does Canvas Credentials have an API that can be used to issue badges?We need to issue a badge based on outcomes from multiple courses, thus a script must be written to extract the outcome and determine if the badge should be awarded. I'm looking for ...

NikkiBraun · 2025-02-27

I have a certification program where each badge earned is set to expire after 2 years. If a learner wants to re-certify, they can pass the assessments again and claim those badges. What's happening is that Canvas Credentials won't re-issue a badge ev...

Aguilar97 · 2025-02-11

Does anyone knows how can I see my account email in the new portal? because it only shows it partially. The thing is this: my pc forgot my log in credentials and now Im wondering how am I gonna be able to log again and continue studying. Hope someone...

AdrGau_Suffolk · 2025-02-05

Hi all! We're trying to clear up confusion on how to use the Prerequisite Step feature in a Badging Pathway and how it should work and/or we want it to work.In the example below, there are 5 direct steps (one "thing" from Course A, B, C, D, E) and st...

SUEBARKMAN · 2025-01-27

GAA Test Examiner Certificate - how do I get one? All I can access is the transcript.

stotman · 2025-01-21

Hi everyone,I would love to provide a direct link to the leaderboard to my students. I understand that there is a way to get there by clicking the little arrow and choosing leaderboard. I've sent those instructions to my students but I would love to ...

DoraJekkel · 2025-07-15

A big leap forward for Canvas Credentials Pathways: Issuers can now define Manual Experiences as step requirements - empowering you to recognize learning that happens outside the screen. Leadership seminars, fieldwork, hackathons - real-world learnin...

DoraJekkel · 2025-07-14

We’re upgrading our AWS Aurora MySQL engine to improve system performance, reliability, and long-term compatibility. This post outlines what you need to know ahead of time.

DoraJekkel · 2025-06-04

We’re refining the badge creation and edit flow to reduce friction, fix minor issues, and align more closely with other Instructure products—making it easier for you to create meaningful badges with clarity and confidence. Here’s what to expect.

DoraJekkel · 2025-05-07

When faced with 30+ achievement types to choose from, most users… chose none. Achievement types in the open badges standard were designed to help credentialing feel more meaningful and precise—but they ended up overwhelming people instead. Now, that ...

DoraJekkel · 2025-04-30

The Canvas Credentials LTI 1.3 upgrade is coming soon—starting May 12. We’re taking extra care to ensure a smooth, gradual transition so institutions are supported every step of the way.

DoraJekkel · 2025-04-08

What if mapping out a learning journey felt seamless, accessible, and flexible? We’ve heard your feedback, and we’re making big changes to Canvas Credentials Pathways to help you build learning experiences that truly work for all users. This is just ...

DoraJekkel · 2025-04-01

We want to inform you about an upcoming scheduled maintenance that will enhance our system’s performance and security. While we aim to make this transition as seamless as possible, there may be a temporary disruption during the maintenance window.

ShelbySchaefer · 2025-03-25

Discover what’s top of mind for today’s career learning leaders—from skills-based frameworks to AI-powered efficiency—in our latest customer discovery session recap.

shirenv · 2025-03-24

Ideas, Customer Discovery Sessions, and Early Adopter groups are exciting, but our efforts go beyond that. Here’s how we’ve been further strengthening our partnership:

DoraJekkel · 2025-03-21

We heard you! Many of our customers expressed the need for a safe, dedicated space to explore new features, validate workflows, and ensure smooth adoption before updates go live. In response, we’ve launched Beta environments for Canvas Credentials—gi...

DoraJekkel · 2025-02-12

Canvas Credentials now integrates with Canvas's course export and import features—coming to production on February 17. Discover how this integration will transform the way you share and manage courses with embedded micro-credentials and pathways, all...

DoraJekkel · 2025-01-08

Imagine a learning catalog that doesn’t just list courses but paints a clear picture of achievement and growth. With badges and pathways integrated directly into Canvas Catalog, learners can now visualize their journey before they even enroll. It's n...

matekiss · 2024-12-09

Canvas Catalog meets Credentials! Starting Jan 6, showcase Badges & Pathways to elevate learner experience and drive institutional impact.

EleniBalaska_ · 2024-10-29

Tl;dr: We are thrilled to announce our latest LTI integration with Canvas Credentials (formerly known as Badgr) as part of our continued commitment to deeper cross-product integrations and more effective use of technology for teaching and learning!

DoraJekkel · 2024-10-18

Heads up! We’re performing a crucial AWS Aurora migration soon. Discover when this might affect your Canvas Credentials experience and what to expect.

DoraJekkel · 2024-10-11

The Canvas Credentials LTI 1.3 upgrade is here, and we’re ready to ensure a smooth transition for all users. Whether we’re handling the upgrade automatically or helping self-hosted Canvas accounts make the necessary adjustments, we’ve got you covered...

DoraJekkel · 2024-09-04

Heads up! We’re performing an essential AWS upgrade soon. Find out when this might affect your Canvas Credentials experience and what to expect.

DoraJekkel · 2024-08-26

We're updating Canvas Credentials with Talent Neuron's market-driven skills taxonomy as the new default, bringing real-time job market insights directly into the platform. Alongside this, our new flexible skills option lets you retain your existing t...

KevinMeredith · 2024-08-22

Canvas Credentials has a new default skills taxonomy provider in Talent Neuron. We are excited to provide more information about the value that this integration can bring to Canvas Credentials customers.

DoraJekkel · 2024-08-02

Exciting news! Starting August 5, Canvas Credentials Pathways will offer greater flexibility by allowing optional badge requirements at the step level. Discover how this update, inspired by your feedback, can enhance your pathway design.

shirenv · 2024-07-16

We just wrapped our 14th InstructureCon last week in Las Vegas! Our team gathered with nearly 3,000 customers and partners from across the globe for over 260 inspiring sessions. The temperature outside soared to over 115 degrees, but inside, the atmo...

DoraJekkel · 2024-07-01

Streamline your students' badge management experience with our newly reintroduced Backpack feature in the LTI 1.3 integration. Learn how this update can enhance engagement and contribute to your institution's credentialing success.

DoraJekkel · 2024-06-03

Exciting news! Canvas Credentials is on the verge of unveiling the latest innovation in digital credentialing: Open Badges 3.0 compliant micro-credentials. But what exactly does this mean for you? Dive into our upcoming blog post to discover the tran...

DoraJekkel · 2024-05-28

Ready to revolutionise your badge management process? Discover how our latest feature enhancement in Canvas Credentials allows you to effortlessly bulk award multiple badges to diverse recipients with just a CSV upload. Say hello to streamlined effic...

DoraJekkel · 2024-05-23

Say goodbye to waiting! Our latest update to the Canvas and Canvas Credentials sync process now enables near real-time badge awarding and enrollments. Dive in to discover how this game-changing improvement will enhance your credentialing experience.

DoraJekkel · 2024-04-12

Discover the latest on our phased sunset of legacy interface of Canvas Credentials LTI 1.1. Learn how to transition smoothly to the upgraded version for optimized performance. Plus, find out about automatic upgrades and the opportunity for active use...

DoraJekkel · 2024-03-20

Get ready to simplify your issuer operations with our latest update! Learn how our Enhanced Staff Management APIs streamline staff management tasks within Canvas Credentials. Explore the new endpoints and discover how they can make your workflow more...

DoraJekkel · 2024-03-18

Get ready for a game-changing addition to Canvas Credentials LTI 1.3! Our upcoming Evidence Submission feature ensures transparency and authenticity in badge awarding, empowering educators and inspiring learners. Stay tuned for March 18th as we unvei...

DoraJekkel · 2024-03-12

Discover the latest game-changing update in Canvas Credentials! Our Notification Enhancements are here to revolutionize your notification experience. Gain full control over your notification settings, choose between email or in-app notifications, set...

DoraJekkel · 2024-03-06

Exciting news awaits! Discover the latest upgrades coming to Canvas Credentials that promise to revolutionize your notification experience. Stay tuned to explore streamlined settings, timely updates, enhanced customization, and more, ensuring an even...

Canvas Badges/Credentials Release Notes (2025-07-28)