Fin connects to the systems and channels you already use—through MCP or API Data Connectors for your business tools, integrations with Intercom or your existing helpdesk, and native support for every channel from chat and email to voice.
Data Connectors
01Allow Fin to access real-time data and take action in your business tools—like Linear, Stripe, or Shopify—through MCP or API Data Connectors. You can also securely share Fin’s conversation data with external AI systems such as ChatGPT, Claude, or Glean to uncover insights and power richer analytics.
Link Fin directly to tools like Linear, Stripe, and Shopify through MCP or API Data Connectors, so it always has live, accurate context when responding to customers.
Use OAuth and permissions to define exactly what Fin can read or update. Every connection is authenticated and auditable for enterprise-grade security.
Make your Intercom conversation data accessible to external AI systems—uncovering insights, troubleshooting issues, and powering richer analytics with secure, scalable access.
Here are a few ways Fin can use data from your connected tools to resolve customer queries and take action automatically.
Helpdesk Integrations
02Set up Fin with your existing helpdesk—no migration required—or as part of the Intercom Customer Service Suite.
Omnichannel
Fin delivers unrivaled performance across every channel—including Voice, Email, Messenger, and Social Messaging—ensuring consistent, high-quality customer experiences at scale.
Fin Voice transforms phone support into a better experience for every caller. Phone conversations feel natural, reflect your brand, and get resolved without IVR menus or long hold times.
FAQs
You choose what Fin can access. Select "Restricted data access" to limit Fin to specific fields, and rename internal values into customer-friendly language. Integrations use OAuth 2.0 so you control permissions, and we automatically mask credit card numbers (with optional redaction for SSNs, API keys, and passport numbers via the Strac app). If Fin can't safely answer a query, it escalates to your team instead of responding.
Fin analyzes each question and searches your available sources—help articles, data connectors, and actions—to find what's most relevant. If a customer asks about their specific order, Fin checks your order system. If they ask about your return policy, Fin uses your help center. Fin prioritizes whatever solves the question best, and you can see its decision-making in the activity logs.
Yes. Use Previews to manually test how Fin uses your integration in real conversations, or run Simulations to automatically test at scale. Simulations show you exactly how Fin reasons through queries, when it calls your APIs, and where it passes or fails. All your tests live in one library, so you can rerun them whenever your systems or policies change.
Pre-built connectors (like Shopify or Stripe) take 2-5 minutes—you just authenticate and choose what data to share. Custom API integrations take longer, usually 30 minutes to a few hours depending on your system's complexity. We have setup guides for both here.
Pre-built connectors are included in all plans. Custom API integrations are available on Professional and Enterprise plans. Fin charges $0.99 per resolution, regardless of how many API calls are used to resolve the query. You can use integrations as much as you need without worrying about per-call charges adding up.
