What services does Internetivo provide?
How do I get started with Internetivo?
Do you provide support for your services?
We offer 24/7 support in English. Additionally, if you’re a Greek, Italian, or Spanish speaker, we provide support from 9 AM to 5 PM, Monday to Friday (Europe/Athens Timezone). Feel free to reach out to us whenever you need assistance!
What payment methods do you accept?
We accept a variety of payment methods, including credit/debit cards, bank transfers, and crypto on request.
Do you offer refunds?
We offer a 30-day refund policy for most services, but some exceptions apply. For example, Web Hosting is refundable, while domain registration is non-refundable as it is a one-time service paid in advance. Custom websites are non-refundable, especially once development has started. If you’re unsure whether a service is refundable, please feel free to contact us. If you’re not satisfied with your service, contact us directly to discuss possible solutions.
Do you provide DDoS protection?
How secure is Internetivo?
15 Years #NeverBeenHacked
Internetivo implements strong encryption protocols for data storage and transmission, with comprehensive controls and logs to monitor access. We are following the guidelines of ISO 27032, GDPR, CCPA, PIPEDA, LGPD, ADPP, POPI, and PCI-DSS. Following the Privacy by Design (PbD) framework, we integrate privacy protection into all processes. Additionally, we perform both manual and automatic penetration tests on an occasional basis to identify and address potential vulnerabilities, ensuring continuous security for our users.
In addition to encryption, privacy frameworks, and compliance, Internetivo runs a Bug Bounty Program to encourage external security experts to identify and report vulnerabilities. This proactive approach allows us to address potential security issues promptly, ensuring the highest level of protection for user data and systems.
What is the uptime guarantee for Internetivo?
Internetivo guarantees 99.9% uptime for all our hosting services, ensuring that your website is accessible to users.
Over the last 3 years (2022, 2023, and 2024), we achieved 100% Uptime.
