Refund Policy

At Meku, we aim to deliver reliable products and services, including our AI Web App Builder and Hosted Services. If something doesn’t perform as described, you may request a refund under the terms below.

Once you purchase a subscription, it’s generally non-refundable. This is standard for most AI SaaS tools that give you instant access to usage-based resources.

Eligibility

Refund requests must be made within 24hrs of purchase by contacting our support.

Refunds We Grant

You may qualify for a refund if:

  • Billed multiple times
  • Fraudulent activity: Unauthorized transactions or account misuse are detected.

Refunds We Do Not Grant

Refunds will not be issued for:

  • All other reasons, except the granted scenario.

Plus:

  • Disputes or chargebacks opened before contacting our support team.
  • Inability to use or configure the product due to lack of technical skill.
  • Change of mind or decision not to use the product or Hosted Services.
  • Non-use of the product for personal or business reasons.
  • AI-generated output or expectations: AI features may produce inaccurate, incomplete, or unexpected results. Since AI can make mistakes and may not meet your expectations or desired outcomes, refunds cannot be issued on that basis.

Cancellations

You can cancel anytime. Your subscription will remain active until the end of the current billing period, and no future charges will occur.

Credits & Usage

All AI credits and usage-based features are non-reversible and non-transferable once consumed.

Upgrades and Downgrades

Upgrades, downgrades, and plan changes are handled immediately by our billing system. The following rules apply:

  • Upgrades take effect instantly, and credits will carry forward from last plan remaining and used credits.
  • Downgrades apply to the next billing cycle, and the current cycle cannot be partially refunded.
  • Coupon codes or discounts cannot be retroactively applied after an upgrade or downgrade is completed.
  • Refund will immediately pause your subscription and subscription linked features.

Process

Email [email protected] or contact our support within 24hrs of purchase with your order details and a short description of the issue. Our team will review and respond promptly.

All payments and approved refunds are handled securely through Paddle.com, our payment partner and Merchant of Record.