Best Conversation Intelligence Software

Searching for a smart call centre software? Try CloudTalk.io, a new-generation cloud phone system for SMEs, startups, online stores or call centers (sales and customer service teams). 25+ integrations with favorite CRM, helpdesk or e-commerce tools as Shopify, Salesforce, Pipedrive, Intercom at hand along with a 5-star rated customer success team make it easy to seamlessly migrate or set up your new cloud call centre from scratch. We are rapidly growing every month and we have already successful cooperation with 1000+ companies across the world like DHL, Yves Rocher or Karcher. Try 14 day FREE trial from CloudTalk (no credit card details required).

Convert audio to text in seconds. Notta frees up your mind and allows you to engage positively in meetings or online classes. With enhanced editing functions, you can edit transcripts on smartphone, laptop, tablet anywhere, anytime. With Notta, you can generate video subtitles, meeting notes, reports in minutes. Upload audio or video files to the dashboard, and Notta will get the transcription ready in just a few minutes. No need to juggle multiple recording converter tools - let Notta do the heavy liftings so you can concentrate on the text that matters. Notta's AI identifies different speakers in the conversation. You can edit the speakers' names and skip silence in the recording when playing back. Press-hold-drag over the text blocks to merge the lines into a coherent paragraph. Bookmark important text as Key point, To-do or Project in the transcripts, and the progress bar will automatically show highlights in the corresponding moments.

Meetings and calls are backbone of how you work. But ineffective conversations are holding you back. Transform how you work with Avoma’s Conversation Management platform. Learn topic trends, winning talk-patterns, critical coaching insights, and deal risks. Search for any word, share key moments, and comment to provide feedback. Automate note-taking and data entry to focus on conversations. Learn critical insights from team’s conversations to coach them faster. Collaborate with cross-functional teams for better alignment. Get automatic video recording, high-quality Transcripts, and AI-generated Notes for key topics. Don’t let action items fall through the crack and forget to follow up. ‍Search in transcript and playback the recording with time-stamped Notes to remember the details.

Automatic note-taking and custom meeting reports, real-time coaching & suggest answers to the customer's questions. Keeping your database clean and up-to-date is important when you are not selling. Taking notes and switching between knowledge base and customer is really disturbing. Details matter. Especially in sales where few details can change a loss into a win. Maximize your chance to get a meeting from the first call. Create the best interview guide and get the summary of candidates' answers. Generate an SEO page automatically right after your podcast. Unlock buried insights that remain in your interview. Understand quickly feedbacks and feelings that matter. Record every online meeting and VoIP call. Add notes, screenshots & follow guidelines. Classify your notes, and boost meeting performance. Full understanding of any call in less than 2 minutes. Transcription, topic & sentiment analysis.

OnePgr is pioneering a fundamentally different approach by delivering information to you in the context of your conversations to redefine how sales reps prospect and sell, how support professionals support their customers, and how teams get projects done. OnePgr vision is founded on 3 fundamental principles, which are aggregated business information in one place, contextual, embedded communication, and shared access to information for team members. With OnePgr, you seed your shared workspace by adding content or inviting your team and information is gathered automatically. Embedded communication allows your team to exchange video messages, hold video meetings, share documents, add relevant bookmarks in the shared workspace where all interaction history such as phone recordings, video recordings, live chat messages are transcribed and preserved. At OnePgr, we realize that each functional team needs different workflows so we have brought together OnePgr building blocks to create apps.

Create sales superstars through standardized pitches, live coaching, and real-time actionable intelligence over video. Make an informed virtual assessment of leads to save demos for only serious, qualified buyers. Listen in to demos done by seniors to similar buyers and learn tips & tricks to pitch effectively. Upload the flow & material for presentation on the meeting platform beforehand. Arm teams with a mix of AI and human help to tackle any difficult buyer conversations. Understand non verbal cues on the fly and tune sales pitch to remain relevant and impactful. Automate all possible non selling tasks to gain freedom to sell more and better in every meeting. Analyze strengths & weaknesses of sales teams members and identify coaching opportunities. Earmark next steps around training sales teams or changing sales strategies to win more demos.

24sessions offers various ways to create an interaction. Our booking technology allows scheduled meetings, instant click to call journeys and escalation from chat. Meet customers how it suits them best. From a rich video call with screen sharing to a quick voice chat on your site or a full fletched co-browse session. On any device, including mobile, without installations. Thanks to recordings and automated transcriptions your interactions will become more effective and efficient. With our analytics suite you get insights in customer satisfaction, compliance, script adherence and goal attainment. All video calls are encrypted, take place on your own trusted domain, are accessible with a unique & temporary access link and can only be started by the assigned agent. Your data is securely stored in Europe, AES-256 encrypted and access is protected with advanced access management, audit trails and user federation.