Best Conversation Intelligence Software for Startups

QEval is a cloud-based solution that enables call centers to manage quality and compliance-related requirements. Key features include integrated online coaching for agents, role-based access control, trend reports, and recording encryption. Etech’s QEval is an intelligent, customizable contact center quality monitoring solution and agent performance management software. It leverages the power of artificial intelligence technology and real-time speech analytics to deliver actionable reports & analytics. QEval further simplifies the coaching process by providing updates on training, and ensures better insight and visibility in coaching that goes beyond the antiquated days of simply “checking a box.” With AI-powered speech analytics, QEval provides valuable performance insights that help interpret emotional cues for improved call center quality monitoring and effective agent coaching.

CallTrackingMetrics is the only SaaS platform that uses call tracking and conversion intelligence to inform contact center automation—resulting in a more personalized customer experience. Discover which marketing campaigns are generating leads and conversions, and use that data to automate call flows and power your contact center. Unify communications across your entire organization with our phone, text, online form, and live chat tools. More than 100,000 users around the globe trust CallTrackingMetrics to manage communications for their marketing, sales, and service teams. Call tracking features include reliable dynamic number insertion (DNI) for session-level attribution, local, toll-free, and vanity tracking numbers, and omnichannel attribution across calls, texts, form fills, and chats. Key contact center features include a browser-based softphone, smart routing options, SMS campaigns, automated call scoring, and smart dialer functionality.

Jiminny is the world’s most loved Conversation Intelligence platform. AI captures & analyzes all your critical go-to-market insights and automates the data instantly to your CRM. We empower your team to drive more revenue with actionable insights and informed decisions. Conversation intelligence designed to be used and enjoyed by your whole business. Sell smarter, grow faster and win more deals. Jiminny empowers revenue teams to capture and analyze critical go-to-market insights across video, voice, and email. It helps reps automate administrative tasks, giving them more time to sell and improve performance. Managers gain confidence with actionable insights to develop their teams, while Executives trust the CRM as a source of truth for data-driven decisions and the launchpad for revenue growth. With fast onboarding, a seamless user experience, and ROI in under six months, Jiminny delivers the ultimate platform to power revenue intelligence across your entire business.

Dialogflow from Google Cloud is a natural language understanding platform that makes it easy to design and integrate a conversational user interface into your mobile app, web application, device, bot, interactive voice response system, and so on. Using Dialogflow, you can provide new and engaging ways for users to interact with your product. Dialogflow can analyze multiple types of input from your customers, including text or audio inputs (like from a phone or voice recording). It can also respond to your customers in a couple of ways, either through text or with synthetic speech. Dialogflow CX and ES provide virtual agent services for chatbots and contact centers. If you have a contact center that employs human agents, you can use Agent Assist to help your human agents. Agent Assist provides real-time suggestions for human agents while they are in conversations with end-user customers.

AI Rudder is a software company that harnesses the power of AI voice automation to supercharge customer experiences. With AI voice assistants, your call center can make quality human-like calls at lightning speeds, collecting and analysing data automatically to reach and activate more customers. AI Rudder helps call centers reduce costs by automating repetitive tasks and lowering agent workload. This free up agents to focus on things only humans can do. Over the long term, AI Rudder aims to rethink the future of business communication.

Salesloft’s Revenue Orchestration Platform uses AI-powered tools to optimize and automate the sales process, allowing sales teams to prioritize and act on buyer signals in real time. With key capabilities like Cadence, Rhythm, Conversations, and Deals, Salesloft helps businesses build and nurture sales pipelines, manage opportunities, and close deals faster. The platform also provides robust analytics, sales forecasting, and actionable insights to ensure that sales teams always take the right steps at the right time. Salesloft integrates seamlessly with existing sales tech stacks, offering tools to streamline workflows and drive predictable revenue growth.

Kore.ai empowers global brands to maximize the value of AI by providing end-to-end solutions for AI-driven work automation, process optimization, and service enhancement. Its AI agent platform, combined with no-code development tools, enables enterprises to create and deploy intelligent automation at scale. With a flexible, model-agnostic approach that supports various data, cloud, and application environments, Kore.ai offers businesses the freedom to tailor AI solutions to their needs. Trusted by over 500 partners and 400 Fortune 2000 companies, the company plays a key role in shaping AI strategies worldwide. Headquartered in Orlando, Kore.ai operates a global network of offices, including locations in India, the UK, the Middle East, Japan, South Korea, and Europe, and has been recognized as a leader in AI innovation with a strong patent portfolio.

Maximize productivity, accelerate pipeline and reach the revenue potential you didn’t imagine possible with ZoomInfo Sales. Build an account universe based on your Ideal Customer Profiles and reach decision makers with the largest B2B contact database of 65M+ direct dial phone numbers and 150M+verified email addresses. Identify and reach prospects at the beginning of their buyer’s journey by tracking companies researching solutions like yours across the web. Discover and connect with decision makers from companies exploring your business website. Analyze customer calls, meetings, and emails to drive process changes that impact your bottom line. Build and execute multi-touch sales cadences with our native phone dialer and email tool. Shorten your sales cycle with ZoomInfo Chat, an easy-to-use, data-driven chat bot tool. Set real-time lead alerts to engage best-fit buyers or automate lead-qualifying interactions to free up your internal team.

Call Optix is an AI-powered sales intelligence & voice analytics platform that transforms customer conversations into revenue insights. It automatically transcribes & analyzes every call with sentiment analysis, and dynamic tagging to reveal trends and surface upsell opportunities. The AI extracts custom fields specific to your business—check-in dates, policy numbers, vehicle preference etc. Agent performance scorecards measure call quality and efficiency, giving managers clear visibility into strengths & development areas for targeted coaching. The Business Intelligence Dashboard serves as your real-time command center for calls, talk time, and revenue metrics, while the visual Sales Board & Pipeline Funnel track deals through customizable stages with win/loss rates & conversion data. From lead capture to deal management with full activity history, Call Optix unifies conversation intelligence and CRM in 1 platform, with AI agents that handle bookings, qualify leads, and follow-ups.

Real-time Intelligence on your important conversations. Extend your communications workflow with easy-to-use APIs. Marsview is an all-in-one platform for real-time conversation intelligence. With Marsview Notes, you can record, transcribe and automatically generate insights from video, voice and text based communications at scale. Learn how developers use Marsview APIs for Conferencing, Customer Care, Remote Learning, Sales Enablement, Gaming and Telehealth to deliver the best end user experience. Record voice calls and video meetings from phone or web app or integrate with Zoom. Get clean, punctuated transcripts with assigned speakers sent to your inbox within minutes. Edit or Download transcript and notes to collaborate and share with others. Marsview is an AI-powered meeting assistant that helps you automatically schedule, record, transcribe and share voice and video conversations. The application provides an intelligent MeetingspaceTM for users to manage all client relationships.

Teldrip Insights is an AI-based call tracking and conversation intelligence tool that transforms business communications through advanced features. The platform includes real-time sentiment analysis to understand caller emotions, call routing to connect callers with appropriate agents, and automated campaign optimization to enhance performance. Teldrip Insights offers an interactive voice response system for establishing customer connections, comprehensive analytics for identifying trends, personalized engagement capabilities for improved interactions, partner management tools for streamlined collaboration, and real-time bidding management for optimizing investments. The system integrates with numerous business tools while providing detailed call data analysis for informed decision-making and improved customer engagement through its click-to-call technology.

24sessions offers various ways to create an interaction. Our booking technology allows scheduled meetings, instant click to call journeys and escalation from chat. Meet customers how it suits them best. From a rich video call with screen sharing to a quick voice chat on your site or a full fletched co-browse session. On any device, including mobile, without installations. Thanks to recordings and automated transcriptions your interactions will become more effective and efficient. With our analytics suite you get insights in customer satisfaction, compliance, script adherence and goal attainment. All video calls are encrypted, take place on your own trusted domain, are accessible with a unique & temporary access link and can only be started by the assigned agent. Your data is securely stored in Europe, AES-256 encrypted and access is protected with advanced access management, audit trails and user federation.

Which of your campaigns drive the best phone leads? Are you losing sales because of bad call experiences? Are you getting credit for all of your conversions? Invoca helps businesses drive revenue growth by unlocking new data from calls, so they can acquire and retain more customers for less money. With Invoca's revenue execution platform, businesses are driving unbelievable results: • Marketing teams — like the one at Rogers Communications — are driving up lead quality and driving down acquisition costs by 82% • Contact centers — like the one at MoneySolver — are boosting agent performance and conversion rates by 100% • Multi-location businesses — like Renewal by Andersen — are increasing appointments set over the phone by nearly 50% Invoca is trusted by the world’s top brands, including AutoNation, Flagstar Bank, Mayo Clinic, Orkin, Subaru, and Verizon.

Leverage AI-driven insights and actionables from your customer conversations across all channels, calls, chats, and meetings to boost your business efficiency. CallZen’s state-of-the-art multilingual AI engine lets you transcribe & summarize calls across multiple language dialects. Use CallZen to track every part of your customer conversation across calls, chats, meetings, etc. Track customer complaints, queries, feedback, etc. Configure your own business parameters in CallZen to score your agent conversations with your customers. Use CallZen to track & report your most valuable customer feedback. Identify key product suggestions by your customers and key feature requests. Monitor talking points between your customers & field partners, delivery executives, relationship managers, vendors, drivers, etc. Set your quality standards once and leave behind manual audits and call monitoring. Track scores, strengths & weaknesses of each of your agents with CallZen.

Today's digitally empowered customer is omnipresent across multiple channels. It’s therefore imperative for brands to invest in technology and tools which enable listening to the real “Voice of Customer (VoC)”. Traditional contact center solutions are a wee bit focused on speech analytics and thereby missing out on critical insights from non-voice channels. Gnani’s AI-enabled ML-driven omnichannel analytics gleans deep customer insights from various channels and presents them in a manner to enables actions for improving customer experience.

The VoiceOps Coaching Enablement Platform unlocks the value of call center sales and collections conversations by making coaches more effective. It is built upon the Behavior Change Cycle methodology — helping coaches measure key behaviors, snap right to the most coachable moments in each call, build trust with reps through frequent and objective coaching, and drive better customer conversations. It’s a win-win-win: Call center reps get more from coaches, companies get more from their reps, and customers get more value from every call experience. VoiceOps has made data quality a priority as the foundation for true coaching enablement. The company has invested significant expertise and resources to create a technical data operation that serves industry-leading data quality. VoiceOps has amassed hundreds of industry-specific data sets for model training. This, combined with a human-in-the-loop QA process, creates data quality that customers trust and value at a premium.