Best Social Media Monitoring Software
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Compare the Top Social Media Monitoring Software as of November 2025
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What is Social Media Monitoring Software?
Social media monitoring software helps businesses and organizations track, analyze, and respond to conversations about their brand, products, or relevant topics across social media platforms. These tools collect mentions, comments, and posts from social media sites like Twitter, Facebook, Instagram, and LinkedIn, providing real-time insights into public sentiment, trends, and audience engagement. Social media monitoring software often includes sentiment analysis to gauge positive, neutral, or negative mentions and provides actionable insights for marketing, customer service, and public relations teams. Additionally, it can track competitors' social media activity, measure campaign performance, and help manage online reputation. These tools are crucial for managing a brand’s presence and responding quickly to customer feedback and industry developments. Compare and read user reviews of the best Social Media Monitoring software currently available using the table below. This list is updated regularly.
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1
CivicPlus Social Media Archiving
CivicPlus
The world’s most dependable archiving software for records compliance and risk management for public entities. CivicPlus Social Media Archiving connects directly to your social networks to capture and preserve all the content your organization posts and engages with, in-context and in near-real-time. And it all lives in one easy-to-use, secure archive, so you can easily manage your online communications and help your organization stay compliant with public records laws, regulations, and recordkeeping initiatives. Social media archiving software ensures your organization’s communications are saved so you can easily respond to records requests, and remain compliant with public records laws. Capture and preserve all content you post and engage with, including deleted, edited, and hidden posts and comments. Replay records in their original context and ensure their authenticity with digital signatures and more. -
2
Birdeye
Birdeye
irdeye is the #1 AI platform for Hyperlocal Marketing®, purpose-built for multi-location brands. Over 150,000 businesses rely on Birdeye’s intelligent AI agents to run marketing and drive business outcomes. Birdeye helps multi-location brands enhance online reputation, engage customers across social, search, and web, and gain real-time insights into consumers and competitors — all to boost leads & increase foot traffic, reduce costs, and grow revenue. Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of innovators from Google, Amazon, Salesforce, and Yahoo and is backed by the who’s who of Silicon Valley, including Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR.Starting Price: $250/month -
3
Odoo
Odoo
Odoo is a fully integrated, customizable, open-source software packed with hundreds of expertly designed business applications. Odoo’s intuitive database is able to meet a majority of business needs, such as: CRM, Sales, Project, Manufacturing, Inventory, and Accounting, just to name a few. Odoo is an all-in-one software solution designed to meet the needs of companies, regardless of their size (or budget). The unbeatable, seamless nature of Odoo helps businesses become more efficient by reducing redundant manual processes, which helps companies save countless hours of labor. Every module is interconnected to provide a fully-integrated experience from app to app, and users can automate many processes that would’ve otherwise required manual inputs into multiple applications. Odoo keeps all business functions in one place, allowing teams to collaborate with other departments from one unified platform in the most efficient way possible.Starting Price: $25.00/month/user -
4
Mentionlytics
Mentionlytics
Mentionlytics is a comprehensive tool for web & social media monitoring, social listening, and brand management, catering to startups, businesses, marketers, and PR experts. Key features include real-time data monitoring across various online sources, reputation management, audience analysis, lead identification, competitor tracking, and influencer discovery. It offers an intuitive dashboard, deep-learning AI for sentiment analysis, and an AI Social Intelligent Advisor for actionable insights. Exceptional customer support is available via call, live chat, and email. Custom white-label reports make it ideal for presenting data to clients. In summary, Mentionlytics is a robust, user-friendly solution for enhancing your brand's digital presence.Starting Price: $69.00/month -
5
Hootsuite
Hootsuite
Too many brands suck at social. Yours doesn’t have to. It starts with the right tools. Thousands of brands rely on Hootsuite’s platform and solutions to launch brilliant social campaigns, deliver 5-star social commerce experiences, and manage all their customer conversations in one place. With Hootsuite, you can confidently schedule posts across multiple social networks (including Instagram, TikTok, Twitter, Facebook, LinkedIn, Pinterest, and YouTube ), manage organic and paid social content together, easily keep track of customer conversations, and gain actionable real-time insights from social media to make critical business decisions—all from one intuitive dashboard. As the world’s most widely trusted social media management solution, Hootsuite can set you up for success with expert certifications, training, and coaching in social marketing, social listening, customer care, and social commerce. Push your results further and get more from social with Hootsuite.Starting Price: $99 per month -
6
News Monitors
NewsMonitors
News Monitors Products include premier high-volume hardware and software solutions for human language understanding. Deployed by the world’s largest organizations, News Monitors products secure borders, improve search, monitor and archive all digital media including broadcast and telephonic, prevents fraud, and more, allowing you to derive the most value from your unstructured text data. News Monitors’ linguistics technology breakthrough revolutionizes the closed captioning process. The Live Captioning Appliance is a cost-effective, fully functional server installed with AppTek’s automatic speech recognition (ASR) media software that delivers fully automated, same-language captions for live content with accuracy and speed that match or exceed human captioning. With users of social networks growing exponentially, the worldwide quantity of digital data doubles every year.Starting Price: $95.00/month/user -
7
BuzzSumo
BuzzSumo
Use our content insights to generate ideas, create high-performing content, monitor your performance and identify influencers. Millions of marketers rely on BuzzSumo to reveal the truth about what content works and what sinks without a trace. Hundreds of teams use BuzzSumo every day as part of their workflow. Find out how they increase productivity and content success. Discover the words and phrases your audience are searching for. Understand the popularity of keywords to identify topics with high demand. Inform your PPC strategy with cost-based data. See search volume over time to discover if your keywords are affected by seasonality or trends. Combine keywords with BuzzSumo’s content, questions and influencer data to create comprehensive content. BuzzSumo is a factory of ideas – so you’ll never struggle for content topics again. Related topics alongside real content examples kickstart your research.Starting Price: $79 per month -
8
Awario
Awario
The web is talking about your business. Find these conversations and join in. Instant mentions from all around the Web and social media. At Awario, we want you to be the first to know when important conversations spark out online. Unlike other monitoring apps that rely on a single third-party data provider, we crawl over 13 billion web pages daily, in addition to the APIs. So when we say Awario is the most immediate way to learn about new mentions, we aren't messing around. Find important discussions, join them in real time, and spread the word about your product, service, or content across social and the Web to reach new audiences and trigger word-of-mouth marketing. Social media is full of invaluable market information and consumer intelligence - but it's also full of noise. Sieve out meaningful customer insights with Awario to understand your audience better and marketing campaigns.Starting Price: $39.00 per month -
9
Brandwatch
Brandwatch
Brandwatch is a leading Consumer Intelligence and Social Media Management solution that empowers over 5,000 of the world's most admired companies to understand and engage with customers at the speed of social. Its Consumer Intelligence solution offers AI-enriched data from over 100m social and online sources helping data-driven organizations better understand how consumers feel about their brands, products and industry trends and topics. Within its Social Media Management solution, Brandwatch (formerly Falcon.io) offers features including social media listening, engagement, publishing, measurement, influencer marketing and customer data management. With Brandwatch, marketers and companies can deliver more personalized brand experiences across touchpoints, based on enriched customer profiles. This solution features a highly intuitive and collaborative UI and is complemented by the best support team in the business. -
10
Webbosaurus
Webbosaurus
Review monitoring and management of over 10,000 online shops and platforms. In addition to large portals such as Google, Amazon, Trustpilot and Trusted Shops, we monitor all industry-specific online shops and review sites. Monitoring of all reviews, alerts, reports, topic analysis and evaluations: Identify praise, criticism and complaints about your products and locations, react in real time and increase your sales through an active review management. All this in one tool. -
11
Loyalty Reward Stamp
Loyalty Reward Stamp
We offer Loyalty Reward Program, Loyalty App, Mobile Loyalty, Text Message Marketing, Loyalty Cards, and Rewards Programs. Turn those paper punch cards into a robust and easy to use mobile app. We also offer simple and beautiful tablet loyalty programs for your counter. Our businesses attract new and keep their current customers coming back with mobile deals. Reward customers for sharing information and deals from your business on social media. Grow your subscriber text list to continually promote your business to customers at any time. Business's can increase exposure by letting customers promote their deals for them on their social media profiles. Customers are able to receive rewards texted to them 24/7 right through the Businesses app. The mobile and tablet app are completely customized and branded with the business's logo.Starting Price: $49.00/month -
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Eclincher
Eclincher
Eclincher brings you an all-in-one social media management platform. Offering amazing features like: publishing and scheduling posts, reply to all interactions from one Inbox (social CRM), monitoring and listening feeds, auto publishing with smart queues, suggested content, advanced analytics reporting, post approval, team collaboration, and much more. Eclincher is ranked #1 ROI platform for social media management category. 100% Guaranteed to get your WOW reaction! Eclincher is integrated with Facebook, Instagram, Twitter, LinkedIn, Google My Business, YouTube, Pinterest, Google Analytics, Canva, Zendesk, and much more. Start your absolutely FREE TRIAL today.Starting Price: $59.00/month/user -
13
Oktopost
Oktopost
Oktopost's social media management, social listening, and employee advocacy solutions enable B2B organizations to amplify their brand on social media and measure the real impact of this channel on the business. Oktopost allows marketers to better engage with customers and prospects, get actionable insights, and prove ROI. Integrating natively with all major marketing automation and CRM platforms – including Salesforce, Marketo, Eloqua, HubSpot, and Microsoft Dynamics 365 – Oktopost helps marketers leverage social data to improve customer experience and drive revenue growth. Oktopost was founded in 2013 to help B2B companies establish the true impact of social media on their business by tracking actionable metrics. Since then, our offices have been buzzing with talented innovators who are driven to create a meaningful social media experience for B2B.Starting Price: POA -
14
Locobuzz
Locobuzz
Locobuzz is a unified customer experience platform that converges technologies like Artificial Intelligence, Machine Learning, Big Data, Analytics to help brands forge stronger relationships with their customers and increase their lifetime value. We connect organizations with their customers across a spectrum of digital channels and leverage analytics and automation to increase efficiency across business processes and create a seamless experience for customers. Founded in 2015, Mumbai Headquartered Locobuzz's SaaS platform empowers prominent Fortune 500 companies’ marquee brands across sectors. Locobuzz Platform unifies various functions on its platform such as Marketing, Customer Experience, CRM, Analytics and Automation, Reputation and Crisis Management, Data-driven Social Media Management, Competitive and Market Intelligence, Rich and detailed Customer Intelligence, Monitor Brand Chatter, Identify Influencers all on a single Unified Platform.Starting Price: $300/month -
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Pyrra
Pyrra
Pyrra collects over 6 million posts per day from almost 40 mainstream and alt-social media sites, then deploys cutting edge AI to enable our users to identify and track threats of violence, hate speech, reputation and brand risk and disinformation. Our customers include corporate security, risk and intelligence teams as well as communications and PR; academia and researchers; and government. We offer a range of solutions for all budgets and specifications, including set and forget monitoring, SaaS analytics platform, and AI-enhanced tailored reports. -
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Reputation.com
Reputation.com
Transform feedback from reviews, likes, listings, comments and clicks into your competitive advantage. The world’s best brands use Reputation to forge strong relationships between customers and communities. We invented Online Reputation Management and are once again leading the industry with our Reputation Experience Management (RXM) platform! All in one Platform: From Reviews to Surveys to Social to Business Listings, the Reputation platform pulls all of your business feedback into one platform and creates one tool for all the metrics that matter most to you. Actionable Insights: Our advanced online reputation management platform gives companies the tools to anticipate business needs and customer concerns. Create customized views and reports to find out what matters most. Plus, import other data from other sources so you can see everything in one place. -
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Onclusive Social
Onclusive Social (formerly Digimind)
Onclusive Social is a simple yet powerful social listening and market intelligence platform used by companies to transform data into actionable insights for strategic decision-making. Onclusive Social helps marketers and analysts with brand reputation, competitive intelligence, consumer insights, trend tracking, influencers identification, and campaign analysis. -
18
Brand24
Brand24
Brand24 is a media monitoring tool to identify and analyze online conversations about your brands, products, and competitors. Brand24 empowers its users to monitor their online reputation, prevent PR crises, track the results of their social media campaigns, boost their brand awareness, improve customers’ experience and find influencers. This tool collects all publicly available mentions in real-time and covers various sources, including social media platforms, podcasts, newsletters, news sites, blogs, forums, and more!Starting Price: $39.00/month -
19
YouScan
YouScan
YouScan is a next-generation, AI-powered social listening platform designed to help users gain deep insights into customer behavior and sentiment. This innovative solution caters specifically to marketers, researchers, and public relations professionals who seek to understand their audience more comprehensively. By analyzing what customers say, do, and who they are, YouScan provides a holistic view of consumer interactions with brands, enabling organizations to make informed decisions based on real-time data. One of its standout offerings is the Insights Copilot, a conversational social listening AI agent. This feature simplifies the process of extracting valuable insights from vast amounts of text data, allowing users to effortlessly gauge consumer opinions on brands, competitors, and relevant events. Additionally, YouScan's industry-leading image analysis capabilities enable "visual listening," allowing users to understand how consumers interact with brands through social media.Starting Price: $299.00/month -
20
Sociality.io
Sociality.io Limited
As an all-in-one social media management platform, Sociality.io delivers assistance that every social media marketer needs to effectively manage their social presence. Through the following five modules, Sociality.io provides end-to-end social media management capability: Engage: Engage with audiences at scale. Manage all social media engagement within one unified inbox. Publish: Automate content publication. Plan, manage, and schedule social media posts as a team. Listen: Evaluate brand health. Listen to ongoing social and web conversations to uncover actionable insights. Analytics: Monitor social media metrics with ease. Access advanced reports to inform strategy. Competitor Analysis: Benchmark social media profiles against competitors’ social media performance metrics, content strategies, and advertising campaigns.Starting Price: $99/Month -
21
AreTheyHappy
AreTheyHappy
AreTheyHappy is an online solution that replaces many tools that growth-focused hospitality brands use to manage their online presence. • Review Management • Social Media Management • Team collaboration & auto-updating tasks • Smart ticketing surveys • Automated reporting The versatile AreTheyHappy dashboard is powered by hospitality-specific artificial intelligence to identify key trends in customer feedback, influencer coverage and in-debt sentiment analysis and review tagging based on specifics (i.e. food, ambience, service, etc) One robust, easy to use toolkit to manage all your teams, in the office and in your locations, to align marketing, operations, and your front line teams. The out-of-the-box combination of Facebook, Instagram, Twitter but also TripAdvisor, Google My Business, Yelp, Facebook, + offline/face to face Reviews + surveys can make your team be more efficient and create amazing customer experiences. Start with a 14 days free trialStarting Price: €49/location/month -
22
Upfluence
Upfluence
Upfluence is the only Influencer Marketing platform that enables brands and agencies worldwide to turn their own customers into sales-driving influencers with Live Capture. Upfluence's platform is made to search for influencers through different criteria and filters, all over the world, on 7 different social media platforms. It makes contacting them at scale easier through an included CRM tool; gives more comprehensive management by allowing users to run parallel campaigns and manages automatically all administrative tasks such as international influencer payouts. Advanced analysis of KPIs of any campaigns or hashtags through social listening allows for more advanced reporting and campaign understanding. The software is independent from the social media platforms which prevents it from any interrupting service and is a true all-in-one software. -
23
MavSocial
Maventus Group
MavSocial is a social media, reputational management, and advertising solution for agencies, business owners, and marketers to manage their Facebook, Instagram, Twitter, LinkedIn, Google My Business, YouTube, and Tumblr accounts. Publish: directly to all the above channels with options for scheduling, bulk publishing, targeting, and more, Advertise: create ads and manage campaigns for Facebook (boosted and unpublished), Twitter, Instagram, and LinkedIn, including bulk location targeting ads. Engagement: Respond to all your social media comments, mentions, DM's, ad comments + your reviews with ease from one unified inbox Collaboration: MavSocial's Incredibly flexible Teams and Brands module allows you to manage the profiles, users, and teams how you want. Reports: Beautiful downloadable reports allow you to view and analyze e the most important metrics from your social media accounts. Digital Library: Store all your digital assets in one location for quick accessStarting Price: $19.00/month/user -
24
Storyclash
Storyclash
Measure the return of your campaigns, events and influencers on Social Media. Make better decisions by instantly measuring the return of your social media marketing campaigns. Instead of slowly digging through social media data and manually saving relevant Stories & Posts, Storyclash supercharges your efforts. Measure and understand the ROI of your marketing campaigns on social media. Storyclash allows you to create and share social media reports with historical & real-time data in minutes rather than hours. Get fast reports during or after an event. Make better investment decisions for your event marketing. Influencer monitoring. Stay ahead. Measure the impact of your influencer collaborations on all relevant platforms. Make better decisions, with brand- and performance KPIs such as media value, social interactions and Share of Voice. Social media reports are created, personalized and shared in minutes. Get answers instantly with historic & real-time data.Starting Price: $2000 per month -
25
Newspoint
Newspoint
Monitor brands and influencers. Search for customers, analyze trends and competitors. Modern and flexible interface Intuitive interface, clear visualizations, real-time monitoring, brand power indicators in the media. Largest range of data We offer data analytics from social and traditional media from all of the world's popular languages. More than 150 thousand web sites, 50 million social media sources, 1100 press titles and 200 RTV stations. Reach business goals, save time and money Outsource research and analysis In-depth media reports and analyzes, brand image, celebrities, phenomena, employer branding and influencer mapping based on quantitative and qualitative methods; content analysis, social media analytics, text mining, CAWI, FGI, IDI. Analyze trends Recognize trends and innovations in your industry, respond to market demand and stay ahead of the competition with Internet monitoring. With Big Data analytics you will get valuable business conclusions.Starting Price: $32 -
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SOCIALHOSE
SOCIALHOSE
Discover a media monitoring solution that enables brands and agencies to monitor the web and listen to their audience, built to scale. Start with a free basic account and upgrade as you grow with enterprise-ready customizable options. Perhaps now more than ever in the modern history of humanity, we are people who spend a lot of time alone and away from the buzz of the working life that we all knew for years. The days of just “hearing about” things at the office are all but over. The days of chatting while having lunch are no longer for a lot of organizations. Yet, you still need to understand and have an innate feel for how your brand is being received, how your marketing campaigns are going and how or if you’re generating the type of messaging that hits home to your target. You also need to know if anything negative is happening, and you need to know that instantly. You need a social listening agency that understands all of this. SOCIALHOSE.IO is that social listening agency.Starting Price: $29 per month -
27
KPI6
KPI6.com
KPI6 is a Software as a Service Suite adopted by Brands and media agencies to understand consumers, identify their needs, and define audience segments. It analyses a multitude of user-generated content and unsolicited sources like online reviews, social and web panels, digital open data to provide the critical strategic insights a company needs to drive innovation, opportunity assessment, strategic planning, segmentation, creative development, and media strategy. Every individual has characteristics that can be beneficial for a brand and an industry. It is imperative to fully leverage these traits to their maximum benefit within your organization. Leaders of your organization should be focusing all of their time and effort on strategic planning and management, rather than interpreting conversation streams and building user profiles. Your organization needs custom solutions that will do the work itself and take the research further.Starting Price: $15,000 based on usage -
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Mention
Mention
Mention is a real-time Media Monitoring and Social Listening solution for SMB's and Enterprises that operates in more than 125 countries. By offering a robust set of tools at an affordable rate, we help thousands of businesses optimize their monitoring and listening efforts while ensuring the best return on investment. With more than a billion sources crawled on the web (news, forums, review sites, websites...) and social networks (Linkedin, X, Facebook, TikTok...), we enable thousands of customers to be alerted as soon as a topic of interest is mentioned online. Whether you want to identify what's being said about your brand or your product to improve your reputation, monitor and strengthen your market position by analyzing your competitors' every move, or identify movements in your market, Mention will be there to support you!Starting Price: $41/month -
29
Semantria
Lexalytics
Semantria is a natural language processing (NLP) API from Lexalytics, leaders in enterprise sentiment analysis and text analytics since 2004. Semantria offers multi-layered sentiment analysis, categorization, entity recognition, theme analysis, intention detection and summarization in an easy-to-integrate RESTful API package. Semantria is totally customizable through graphical configuration tools, supports 24 languages, and can be deployed across private, public and hybrid clouds. Semantria scales effortlessly from single servers to entire data centers and back again to meet your on-demand processing needs. Integrate Semantria to add powerful, flexible text analytics and natural language processing capabilities to your cloud-based data analytics products or enterprise business intelligence infrastructure. Or add Lexalytics storage and visualization tools to create a complete business intelligence platform for storing, managing, analyzing and visualizing text documents. -
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Nexis Newsdesk
LexisNexis
Media Monitoring that cuts through the noise. Switch to Nexis Newsdesk™ for an all-in-one media analytics tool. Nexis Newsdesk is an award-winning solution that lets you search, analyze, monitor and share insightful media intelligence on a single platform. Millions of news articles and online posts are curated and disseminated to you daily. You also receive news alerts, so you can effectively monitor your brand, competitors and industry.