Your Helpdesk, Inside Slack
AI handles FAQs, you step in where it matters. All without leaving Slack.
- Reply instantly from Slack threads
- Loop in teammates with @mentions
- Delight your customers with fast, human support
"Ticketping brings the essentials into Slack, resulting in a streamlined and intuitive solution for our support needs."
— Adam Tracey
"Ticketping sped up our support workflow and removed the friction of pulling in devs or product on tricky tickets."
— Juan Wainstein
WHY
Your team already works on Slack. Now your customer support does too.
Every support request lands directly in Slack where your team naturally collaborates.
No tab-switching. No context loss. No learning curve. Just fast, human, real-time support.
One Inbox. Three Channels.
Just reply from Slack.
Chat Widget
Customers chat from your website. Messages land instantly in Slack.
Email Support
Route support@domain emails directly into Slack threads.
Web Form
Capture submissions via API to create new tickets in your workspace.
WHAT MORE
Full visibility into your support operations.
Track tickets, manage team members, configure integrations, and monitor performance from a clean, intuitive dashboard.
Everything you need to deliver exceptional support. Linear-like simplicity.
NICE
AI handles the easy stuff. Your team handles nuanced tickets.
If a question needs human clarity, Ticketping hands it off to your team in Slack.
- Reduce repetitive tickets with AI
- Improve resolution times
- Reduce support costs
Automation where it helps. Human touch where it matters.
Or turn off AI entirely—just real human-to-human support.
WOAH
Invite your entire team. No extra cost.
Most helpdesks charge per seat. We don't.
- Add product, engineering, ops — free
- Let experts jump into Slack threads when needed
- Deliver fast, contextual support on the go
Perfect for customer-obsessed lean teams.
Setup in minutes.
Install in Slack. Connect your support flows. Delight your customers.
STEP 01
Connect Slack
Link your Slack workspace with a single click.
STEP 02 - OPTIONAL
Add the chat widget
Drop a snippet on your site. Your customers can now reach you instantly.
STEP 03
Forward support emails
Route support@domain emails directly into Slack.
Predictable pricing.
No per-seat fees. No ticket-based billing headaches.
Seed
$29/mo
IDEAL FOR
- Slack Integration
- – Notifs for new tickets
- – Reply in threads, just tag @Ticketping
- – Collab with your team
- – Update ticket status
- Connect support@domain email
- Chat Widget
- Inbox Dashboard
- Ticket Forms
- Knowledge Base
- Email Support
Startup
$99/mo
IDEAL FOR
- Everything in Seed plan
- AI enabled Chat Widget
- AI Proofreading
- Private Notes
- Team Roles
- Canned Responses
- Admin Reports
- Ticket via API
- Support via Slack Connect
Scale
$199/mo
IDEAL FOR
- Everything in Startup plan
- AI Response Suggestions
- Multiple Workspaces
- Advanced Analytics
- Custom Ticket Status
- Full API Access
- Custom Sending Email Domain
- Priority Support via Slack
Fair Use & Volume
Every plan includes a soft usage buffer. If your ticket volume slightly exceeds the recommended range, you're still covered.
If volume consistently exceeds the range for your tier, we'll recommend upgrading — no surprise billing.