Customer Satisfaction

To be truly successful, innovative business people must learn the art of Positively Outrageous Service -doing the unexpected unexpectedly and giving the customer more than he or she could hope for. When a customer has an unexpected positive service experience, they can’t help but say, WOW! And, this is the best part…they are compelled to talk about it. Here are some simple ways to WOW your customers: ☞  First, love what you do and your customer will feel your... (more)

As an owner of a local sign and print company. The first difference between online and local is usually in the graphic design of your product. Local companies have overhead requiring them to charge $60 per hour or more for graphic design services. When you buy online you design it yourself and usually make mistakes. If it takes you 30 minutes to an hour online to pick out fonts and clip art to add to your layout. You have to realize the local guy has an employee at a... (more)