Dr Dispatch Reviews & Product Details

The reliability and efficiency of the service. Outstanding in every way. Review collected by and hosted on G2.com.

Nothing comes to mind as to negative attributes. As stated above pleased with the service. Cant think of how the product could be better improved. Review collected by and hosted on G2.com.

Very easy to use. Easy to learn and figure out. They offer several videos if you do have a question on something. I love that it integrates right with my QuickBooks as well as other programs like PC miler and load boards. It saves a lot of time in multiple areas of our company. The support and service we have always received whether we just had a question or a problem has always been fast and helpful. Review collected by and hosted on G2.com.

I would like to be able to search in the equipment fields a little more. Right now you can only search by unit number but it would be helpful to be able to search a vin or plate number also. Review collected by and hosted on G2.com.

This TMS is very easy to use and understand. Review collected by and hosted on G2.com.

There is nothing to Dislike about this product. It has everything you will ever need and they even accept suggestions to improve their product and use them. Review collected by and hosted on G2.com.

I have used DD for about eight years before I ventured out to start my own Brokerage. About a 2 months ago I looked at many TMS (Transportation Management Software) platforms and found that DD was the best value for me. Some of my needs were - must be able to use online quick books - must be able to grow with the business - must have capable support team - must have online help and videos - must have document scanning and storage support - MUST have a rate confirmation I can manipulate - check, check, check... there were some better detailed products out there but they had a high learning curve and are very pricey plus those systems try to do too much and ultimately burden the end user. Also there were cheaper products out there but those were lacking at least one or more aforementioned criteria. I love the product and Appreciate the team at Doctor Dispatch. The only way I would drop them is if I built a TMS system myself. Review collected by and hosted on G2.com.

Product is not as portable as I would like it to be. They have options but not strait out of the box - I guess that is the nature of all databases. Review collected by and hosted on G2.com.

Ease of use and quick and knowledgeable support. Software continues to upgrade and improve from update to update. Review collected by and hosted on G2.com.

Whatever little details we suggested they correct they usually did on next update. Review collected by and hosted on G2.com.

I'm not real computer savvy. I've tried the big packages like McLeod and Prophesy, and prefer DrDispatch. I picked up and started using it with little training. You won't have to get a degree to use it. It handles multi stops without changing to a bunch of different screens. Entering loads are simple. All the info is on one screen. Review collected by and hosted on G2.com.

We run our entire business on it, with no issues. Review collected by and hosted on G2.com.

We started using DrDispatch in 2006. It was the second dispatching system that we have purchased. The first system was way too expensive and meant to handle trucks, ships, planes, ect. Completely different from what we were looking for; trucks. We needed something simple and efficient. Also, it required additional adjustments, just so we type in the needed info into the system. DrDispatch, takes under two minutes to add a new load into the system and when you copy the load, it takes under a minute! Over the years, I've done and looked into other companies but, they were either too expensive or too complicated to understand, not like DrDispatch. DrDispatch's layout is simple and easy to use. We don't even have any issues to train our newly-hired-dispatch personnel to catch on how the system works because it's so simple. It saves us a lots of time! Review collected by and hosted on G2.com.

Maybe it’s not dislikes but more of what we would like to have or to work with. In the search tab, we don’t find it easy that we can’t search by dispatchers name or number. Secondly, in this system, you can only assign two drivers to a load but we would like an option to assign four at a time. For example: We have over-the-road drivers dropping off trailers at a given location and our local drivers picking it up but, we are missing slots to enter our drivers required info. Entering the extra info into the dispatchers notes is an option but, at the end, it takes more time to find the needed info when entered in the notes. Review collected by and hosted on G2.com.

First the price, I bought the first system for around $1200 and eventually bought a send for another office. Even though it wasn't necessary.... they didn't tell me the difference .

The fact that I figured this software out on my own was the best feature. You can move around the screens fairly easy and eventually figure it out. The information you enter saves so you can easily access it at anytime. Also you can set this up on a server to allow agents in other office to use the system. However, plan of hiring your own IT to set this up. DRD had no clue when I was asking them questions on how to do this. I got an answer but it was very vague and and he had "others' to attend to. Review collected by and hosted on G2.com.

You get no manual or instructions. When I called to ask questions it was like I was bugging them. You had to wait until "they" figured it out and got back to you. Eventually they hired help that had no clue what they were doing. I asked a question I already knew to see what he would say, "I'll have to call you back on this". So, after a year the "service plan" runs out... and when something does go wrong...they want you to send another $800 to answer questions. A question that should be in a manual that you never get. I have had this program for 4 years now and since the last email I got from them asking to buy the service plan, my system has been slowly starting to get glitches. Coincidence? So, I sent a simple email asking why the program is starting to breakdown but no answer what so ever. I have so much more Id like to write but simply don't have the time right now. Simply put, there must be better alternatives out there now since 2012 when I purchased. Review collected by and hosted on G2.com.

we can keep track of our loads that are moving and the loads we have coming up. we can also go back and check the loads that we have hauled and follow up on payments. it is can be utilized quite a bit more than we do but it takes care of our needs. Review collected by and hosted on G2.com.

We have very few dislikes, but if anything it would be keeping all our information updated. Some things need to be archived and they have to go through Dr Dispatch to have these done. there are a couple things that are very slow in getting them completed. Review collected by and hosted on G2.com.

The software is very user friendly however if we come across questions, the technical group is awesome. Review collected by and hosted on G2.com.

Have not been able to print individual shippers or receivers. but can print individual customers. Review collected by and hosted on G2.com.