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Data Management

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Contact Centers
Salesforce + Informatica: A Data Power Play That Raises CX StakesSalesforce + Informatica: A Data Power Play That Raises CX Stakes

For CX service providers, Salesforce’s acquisition reinforces how critical it is to pair fast data with smart automation.

byRob Hilsen
May 30, 2025
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4 Min Read
Contact Center
Sponsored Content
FedRAMP: A Security Standard the Private Sector Can't IgnoreFedRAMP: A Security Standard the Private Sector Can't Ignore
byAndrew Casson
May 19, 2025
5 Min Read
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AI & Automation
No One Wants Hyper-Personalized CXNo One Wants Hyper-Personalized CX
byDave Michels
May 7, 2025
7 Min Read
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Contact Centers
No Jitter Roll: Calabrio and 8x8 Announce Platform EnhancementsNo Jitter Roll: Calabrio and 8x8 Announce Platform Enhancements
byHannah Warfel
May 2, 2025
6 Min Read
Compliance
Sponsored Content
Is Compliance Preventing You From Maximizing Your UCC Potential?Is Compliance Preventing You From Maximizing Your UCC Potential?
byGarth Landers
May 1, 2025
4 Min Read
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AI & Automation
No Jitter Roll: GoTo Announces New Grasshopper CapabilitiesNo Jitter Roll: GoTo Announces New Grasshopper Capabilities
byHannah Warfel
Apr 25, 2025
5 Min Read
AI & Automation
No Jitter Roll: Informatica and Carnegie Mellon Partner for AI Research
No Jitter Roll: Informatica and Carnegie Mellon Partner for AI Research
Apr 18, 2025
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5 Min Read
byHannah Warfel, Associate Editor
AI & Automation
AI Could Be the Next Tech Wave – But Only If We’re Careful
AI Could Be the Next Tech Wave – But Only If We’re Careful
Apr 7, 2025
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5 Min Read
byMartha Buyer
Digital Workplace
Getting Ready for Enterprise Connect 2025!
Getting Ready for Enterprise Connect 2025!
Mar 10, 2025
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4 Min Read
byIrwin Lazar
The robotic finger directs the human to sign.
Data Governance
Have a SaaS Contract in Place? You May Need an AI Addendum
Have a SaaS Contract in Place? You May Need an AI Addendum
Feb 18, 2025
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7 Min Read
byBrendan M. Palfreyman, Martha Buyer
Contact Centers
No Jitter Roll: Unified Office Expands AI Analytics Suite
No Jitter Roll: Unified Office Expands AI Analytics Suite
Feb 13, 2025
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5 Min Read
byHannah Warfel, Associate Editor
Contact Centers
No Jitter Roll: Zoho Unveils AI Agents, GenPact Launches SaaS
No Jitter Roll: Zoho Unveils AI Agents, GenPact Launches SaaS
Feb 7, 2025
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6 Min Read
byHannah Warfel, Associate Editor
AI & Automation
No Jitter Roll: Responsible AI Practices and New GenAI Helpers
No Jitter Roll: Responsible AI Practices and New GenAI Helpers
Jan 23, 2025
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6 Min Read
byHannah Warfel, Associate Editor
Data Management
Bad News For Net Neutrality
Bad News For Net Neutrality
Jan 16, 2025
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5 Min Read
byMartha Buyer
Data Management
The #EC25 Innovation Showcase is about TXT
The #EC25 Innovation Showcase is about TXT
Jan 10, 2025
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2 Min Read
byDave Michels
A Potentially Shifting Regulatory Agenda in 2025
Data Privacy
A Potentially Shifting Regulatory Agenda in 2025
A Potentially Shifting Regulatory Agenda in 2025
Dec 23, 2024
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4 Min Read
byMartha Buyer
What to Expect With the New Federal Communications Commission
Data Governance
What to Expect With the New Federal Communications Commission
What to Expect With the New Federal Communications Commission
Nov 26, 2024
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4 Min Read
byMartha Buyer
Audio recording
Data Management
No Jitter Midroll: Theta Lake Expands Risk and Compliance Features for UC&C
No Jitter Midroll: Theta Lake Expands Risk and Compliance Features for UC&C
Nov 12, 2024
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6 Min Read
byMatt Vartabedian
A graphic on technology and regulation
Data Privacy
What the EU AI Act Means for the Enterprise, Wherever It’s Located
What the EU AI Act Means for the Enterprise, Wherever It’s Located
Oct 7, 2024
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7 Min Read
byMartha Buyer
The Climate Is Right for Industry Change
Data Management
The Climate Is Right for Industry Change
The Climate Is Right for Industry Change
Aug 28, 2024
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6 Min Read
byDave Michels
Image illustrating the intersection of AI and the judiciary.
Data Governance
Net Neutrality Is On the Ropes – For Now
Net Neutrality Is On the Ropes – For Now
Aug 12, 2024
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4 Min Read
byMartha Buyer
Reliance on AI Tools Continues to Carry Significant Risks
Data Privacy
Reliance on AI Tools Continues to Carry Significant Risks
Reliance on AI Tools Continues to Carry Significant Risks
Jul 31, 2024
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5 Min Read
byMartha Buyer
Business person tapping legal icon
Data Privacy
How the U.S. Supreme Court’s Decisions Impact Enterprise Communications
How the U.S. Supreme Court’s Decisions Impact Enterprise Communications
Jul 22, 2024
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4 Min Read
byMartha Buyer
Preparing for a Post-Quantum World
Data Governance
Preparing for a Post-Quantum World
Preparing for a Post-Quantum World
Jun 3, 2024
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4 Min Read
byIrwin Lazar
How Securing the Browser Can Help Mitigate Gen AI Security Threats
Data Governance
How Securing the Browser Can Help Mitigate Gen AI Security Threats
How Securing the Browser Can Help Mitigate Gen AI Security Threats
Apr 4, 2024
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12 Min Read
byMatt Vartabedian
Cybersecurity image
Data Governance
Workplace Collaboration Security Threats are Growing
Workplace Collaboration Security Threats are Growing
Feb 29, 2024
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4 Min Read
byIrwin Lazar
How to Draft a Useful Data Security Policy
Data Privacy
How to Draft a Useful Data Security Policy
How to Draft a Useful Data Security Policy
Feb 14, 2024
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4 Min Read
byMartha Buyer
Security in 2024: Five Heroes To Protect Your Communications Kingdom
Data Governance
Security in 2024: Five Heroes To Protect Your Communications Kingdom
Security in 2024: Five Heroes To Protect Your Communications Kingdom
Jan 18, 2024
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6 Min Read
byScott Murphy
Image illustrating data protection representative
Data Privacy
2024 Promises Developments in AI, Net Neutrality, Data Security and the Universal Service Fund
2024 Promises Developments in AI, Net Neutrality, Data Security and the Universal Service Fund
Dec 29, 2023
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6 Min Read
byMartha Buyer
Image illustrating the flags of the European Union
Data Privacy
The EU Takes the Lead in AI Regulation – But the New Rules Will Have Global Implications
The EU Takes the Lead in AI Regulation – But the New Rules Will Have Global Implications
Dec 20, 2023
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4 Min Read
byMartha Buyer
The Most Significant Comms Acquisitions in 2023
Data Management
The Most Significant Comms Acquisitions in 2023
The Most Significant Comms Acquisitions in 2023
Dec 14, 2023
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8 Min Read
byDave Michels
Addressing Government Employees' Collaboration Needs
Data Governance
Addressing Government Employees' Collaboration Needs
Addressing Government Employees' Collaboration Needs
Oct 24, 2023
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4 Min Read
byIrwin Lazar
Net Neutrality May Be Returning to the U.S.
Data Privacy
Net Neutrality May Be Returning to the U.S.
Net Neutrality May Be Returning to the U.S.
Oct 11, 2023
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5 Min Read
byMartha Buyer
Changing the Security Game – Microsoft enters the SASE Market
Data Governance
Changing the Security Game – Microsoft enters the SASE Market
Changing the Security Game – Microsoft enters the SASE Market
Sep 19, 2023
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3 Min Read
byScott Murphy
Someone distressed making a call
Data Governance
988: Providing a Lifeline to Those in Need
988: Providing a Lifeline to Those in Need
Dec 13, 2022
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5 Min Read
byMartha Buyer

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How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations
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How Talkdesk Delivers for Vertical Industries
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How Vendors Could Help Small and Medium Businesses Navigate Change Amidst Rapid Change and Complexity
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