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Customer Service Training
Training Tale

Special Offer | 2 Free Course | Free Reed Provided PDF Certificate | Instant Access | 24/7 Tutor Support

Summary

Price
£19 inc VAT
Study method
Online, On Demand
Duration
0.7 hours · Self-paced
Qualification
No formal qualification
Certificates
  • Reed Courses Certificate of Completion - Free
Additional info
  • Tutor is available to students
1 student purchased this course

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Overview

Customer Service Online Training

Do you want to start a career in customer service? Are you interested in learning the customer service skills and knowledge needed for this role but do not know where to start? To expand your professional horizons, enrol in this Level 2 Customer Service course right now. This Customer Service course is ideal for both job seekers and current employees.

Customer Service is key to any successful business, and our Customer Service Course will provide you with the knowledge and skills you need to excel in this field. Customer Service is all about building strong relationships with your customers and ensuring that they have a positive experience with your business. By taking our Customer Service Course, you will learn how to provide excellent Customer Service, which will help you to increase customer satisfaction and loyalty. You will also learn how to handle difficult customer situations and how to use technology to enhance your Customer Service. In short, our Customer Service Course will give you the tools you need to provide the best possible Customer Service for your business.

Learning Outcomes

After completing this Customer Service course, you will be able to -

  • Learn customer service skills to excel in any customer-facing role.
  • Master customer service techniques to identify customer needs.
  • Determine what it takes to have excellent customer service.
  • Learn customer service strategies for dealing with difficult customers and situations.
  • Get customer service training to handle complaints professionally and with confidence.

If you are trying to secure your first job or advance your current customer service career, this Level 2 Customer Service course will make a difference. Take the first big step toward realizing your full potential today with our support.

Free Courses included with Customer Service Course

  • Course 01: Dealing With Difficult People
  • Course 02: Anger Management

Special Offers of this Customer Service Online Training Course.

  • This Customer Service Online Training Course includes a FREE PDF Certificate.
  • Lifetime access to this Customer Service Online Training Course
  • Instant access to this Customer Service Online Training Course
  • 24/7 Support Available to this Customer Service Online Training Course

[ Note: Free PDF certificate as soon as completing the Customer Service Online Training course]

Certificates

Reed Courses Certificate of Completion

Digital certificate - Included

Will be downloadable when all lectures have been completed.

Curriculum

2
sections
2
lectures
0h 44m
total

Course media

Description

Customer Service Online Training

If you're looking to improve your customer service skills, our customer service course is the perfect solution for you. With this customer service course, you'll learn the best practices for providing excellent customer service, and you'll be able to apply these customer service techniques in your own work. Our customer service course covers topics such as customer service communication, conflict resolution, customer service etiquette, and more. With this customer service course, you'll be able to provide the best possible customer service to your customers, and you'll be able to make your customers happy. Take advantage of our customer service course today and see the results for yourself!

Industry Experts Designed this Customer Service course into 5 detailed modules.

Course Curriculum of Customer Service

  • Module 01: Introduction to Customer Service
  • Module 02: Understanding the Organisation
  • Module 03: Prepare to Deliver Excellent Customer Service
  • Module 04: Communication in the Customer Service Role
  • Module 05: Understand Customers

Certificate of Completion

You will receive a course completion certificate for free as soon as you complete the Customer Service Online Training course.

Who is this course for?

Customer Service Online Training

This customer service course is ideal for-

  • Candidates who are looking to enter the customer service industry.
  • Candidates who want to develop their customer service skills to increase their job opportunities.
  • Customer service representatives who want to enhance their customer service skills to advance their careers.
  • Professionals who want to gain additional customer service knowledge to support their current roles.
  • Anyone looking for a rewarding job in customer service.

Requirements

Customer Service Online Training

Students who intend to enrol in this Customer Service Online Training course must meet the following requirements:

  • Good command of the English language
  • Must be vivacious and self-driven
  • Basic computer knowledge
  • A minimum of 16 years of age is required

Questions and answers

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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