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Level 2 & 3 Customer Service
Knowledge Gate

CPD Accredited>FREE PDF Certificate Upon Completion!>FREE Video on Customer Service> No Exam Required

Summary

Price
£21 inc VAT
Study method
Online, On Demand
Duration
1.3 hours · Self-paced
Qualification
No formal qualification
CPD
10 CPD hours / points
CPD What's this?
Certificates
  • Reed Courses Certificate of Completion - Free
Additional info
  • Tutor is available to students
7 students purchased this course

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Overview

Updated 2024

Enhance your customer service skills with our comprehensive Level 2 & 3 Customer Service course. Gain the expertise and knowledge to deliver exceptional service, handle challenging situations, and build lasting customer relationships. Enrol now and unlock a world of rewarding career opportunities in customer-centric industries.

You will learn how to manage stress effectively when dealing with difficult customers, with tips on how to recover customers and deal with complaints and challenging scenarios. By the end of the Level 2 & 3 Customer Service courses, you will have an in-depth understanding of the key factors that contribute toward excellent customer support, with the expertise and knowledge to deal with any customer-facing situation successfully

In this Level 2 & 3 Customer Service course, we will cover the essentials of making customers happy. Moreover, we are fairly confident that you will be satisfied with the contents and structure of the Customer Service course. So, let’s sail. Shall we.

What You Will Learn From This Level 2 & 3 Customer Service Course

  • Importance of customer service
  • Delivering excellent customer service
  • How to professionally and skillfully deal with challenging clients
  • Understanding what your clients want to increase their satisfaction
  • Providing exceptional phone service to attract potential clients

Certificates

Reed Courses Certificate of Completion

Digital certificate - Included

Will be downloadable when all lectures have been completed.

CPD

10 CPD hours / points
Accredited by CPD Quality Standards

Curriculum

10
sections
10
lectures
1h 17m
total

Course media

Description

The following is a breakdown of this Level 2 & 3 Customer Service course's curriculum:

  • Module 01: Customer Service: Needs and Dealing
  • Module 02: Your Attitude: Developing
  • Module 03: Understanding and Meeting Customer Needs
  • Module 04: Return Business Development
  • Module 05: Customer Service: Verbal Conversation (In-Person)
  • Module 06: Customer Service: Over the Phone
  • Module 07: Online Customer Service: Electronic Communication
  • Module 08: Dealing With Difficult Customer
  • Module 09: Knowing When to Escalate

The Process of Getting Your Certificate

You will be entitled to a free digital certificate from Reed once you have finished the Customer Service course.

Who is this course for?

Anyone interested in learning more about Customer Service or who is simply curious about it is welcome to enrol in this course.

  • Sales Representatives
  • Retail
  • Telemarketers
  • Front Desk Receptionists
  • Managing Customer Excellence
  • Customer service management
  • Customer Account Advisor
  • Customer Account Executive
  • Customer Accounts Advisor
  • Customer Consultant

Requirements

No formal entry requirements exist for the Customer Service course, which is open to everyone.

Career path

This course can help you to work in satisfying customers in any sector. In addition, here are some career prospects to look into -

  • Customer Service Advisor - £22,000 a year
  • Customer Service Assistant - £23,000 to £24,000 a year
  • Customer Service Agent - £20,000 a year
  • Customer Success Specialist - £25,000 - £35,000 per year

Questions and answers

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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Similar subjects: Business, Customer service, Retail
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