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Level 2 Certificate in Principles of Customer Service
Academy for Health & Fitness

Autumn Flash Sale | 30-in-1 Bundle| CPD Certified | 300 CPD Points| Gifts: Hardcopy + PDF Certificate + SID (Worth 300)

Summary

Price
£209 inc VAT
Or £69.67/mo. for 3 months...
Study method
Online
Course format
Video
Duration
150 hours · Self-paced
Access to content
Lifetime access
Qualification
No formal qualification
CPD
300 CPD hours / points
CPD What's this?
Certificates
  • CPD Accredited Digital certificate - Free
  • CPD Accredited Hard copy certificate - Free
  • Level 2 Certificate in Principles of Customer Service - Free
Assessment details
  • Assessment (included in price)
Additional info
  • Tutor is available to students

Add to basket or enquire

Overview

***Limited Time Flash Sale***

►►► Level 2 Certificate in Principles of Customer Service Admission Gifts ◄◄◄

★★ FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter★★

Are you a professional feeling stuck in your career, struggling to keep up with the ever-changing demands of the industry? Or perhaps you're a beginner, unsure of where to start or how to break into your desired field. Whichever stage you're in, our exclusive Level 2 Certificate in Principles of Customer Service Bundle provides unique insights and tools that can help you achieve your goals.

Designed to cater to the needs of both seasoned professionals and aspiring newcomers, our Level 2 Certificate in Principles of Customer Service bundle is a comprehensive program that will equip you with the essential skills and knowledge you need to succeed. Whether you're looking to advance in your current role or embark on a new career journey, this bundle has everything you need to take your professional life to the next level.

Courses Are Included In this Level 2 Certificate in Principles of Customer Service Career Bundle:

  • ➽ Course 01: Level 2 Certificate in Principles of Customer Service
  • ➽ Course 02: Phone-Based Customer Service
  • ➽ Course 03: Patient Customer Service Training
  • ➽ Course 04: Customer Service Fraud Officer
  • ➽ Course 05: Airport Management and Customer Service
  • ➽ Course 06: Customer Analytics Training
  • ➽ Course 07: Customer Relationship Management
  • ➽ Course 08: Know Your Customer (KYC)
  • ➽ Course 09: Customer Experience Manager
  • ➽ Course 10: Customer Complaint Handler
  • ➽ Course 11: Fast-Moving Consumer Goods
  • ➽ Course 12: Consumer Rights Awareness
  • ➽ Course 13: Contract Law & Consumer Protection
  • ➽ Course 14: Effective Communication Skills Course
  • ➽ Course 15: Marketing Sales Communication
  • ➽ Course 16: Business Training: Communication Skills
  • ➽ Course 17: Communication & Information Handling in Care
  • ➽ Course 18: Conflict Resolution
  • ➽ Course 19: Professional Telephone Receptionist Course
  • ➽ Course 20: Telesales Executive Training
  • ➽ Course 21: Email Etiquette
  • ➽ Course 22: Email Writing Training
  • ➽ Course 23: Email Marketing Strategies
  • ➽ Course 24: Business Etiquette and Professional Behavior
  • ➽ Course 25: The Secrets of Body Language
  • ➽ Course 26: Emotional Intelligence and Human Behaviour
  • ➽ Course 27: Public Speaking and Presentation Skill Course
  • ➽ Course 28: Dealing With Difficult People Training Course
  • ➽ Course 29: Problem Solving Techniques
  • ➽ Course 30: Business Intelligence Analyst

With Level 2 Certificate in Principles of Customer Service, you'll embark on an immersive learning experience that combines interactive lessons with voice-over audio, ensuring that you can learn from anywhere in the world, at your own pace. And with 24/7 tutor support, you'll never feel alone in your journey, whether you're a seasoned professional or a beginner.

Don't let this opportunity pass you by. Enrol in this bundle today and take the first step towards achieving your goals and dreams.

Why Choose Us?

  • Get a Free CPD Accredited Certificate upon completion of this course
  • Get a free student ID card with this Training program (£10 postal charge will be applicable for international delivery)
  • This course is affordable and simple to understand
  • This course is entirely online, interactive lesson with voiceover audio
  • Get Lifetime access to the course materials
  • This course comes with 24/7 tutor support

Certificates

CPD Accredited Digital certificate

Digital certificate - Included

Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free.

CPD Accredited Hard copy certificate

Hard copy certificate - Included

Upon completing the course, you'll receive a CPD-accredited certificate at no additional cost. If you wish to order extra copies, they can be purchased separately for just £14.99 each.

Level 2 Certificate in Principles of Customer Service

Hard copy certificate - Included

After successfully completing the Level 2 Certificate in Principles of Customer Service, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme.

Assessment details

Assessment

Included in course price

CPD

300 CPD hours / points
Accredited by CPD Quality Standards

Course media

Description

Start your learning journey straightaway with our Level 2 Certificate in Principles of Customer Service Training!

Level 2 Certificate in Principles of Customer Service premium bundle consists of 30 precisely chosen courses on a wide range of topics essential for anyone looking to excel in this field. Each segment of the Level 2 Certificate in Principles of Customer Service is meticulously designed to maximise learning and engagement, blending interactive content and audio-visual modules for a truly immersive experience.

★★★ Course Curriculum of Level 2 Certificate in Principles of Customer Service Bundle ★★★

➽ Course 01: Level 2 Certificate in Principles of Customer Service

  • Module 01: Understanding Customer Service
  • Module 02: Focusing on the Customer
  • Module 03: Customer Service and the Telephone
  • Module 04: Handling Complaints
  • Module 05: Enduring Stress
  • Module 06: Business Communication
  • Module 07: Verbal and Non-verbal Communication
  • Module 08: Written Communication
  • Module 09: Electronic Communication
  • Module 10: Communicating with Graphics
  • Module 11: Effectively Working for Your Boss
  • Module 12: Identifying Goals
  • Module 13: Effective Energy Distribution
  • Module 14: Working with Your Personal Style
  • Module 15: Building Your Toolbox
  • Module 16: Establishing Your Action Plan

➽ Course 02: Phone-Based Customer Service

  • Module 01: Introduction
  • Module 02: What’s Different about Good Customer Service?
  • Module 03: Customer Relationship Management
  • Module 04: Customer Service Communication Strategies
  • Module 05: Aspects of Phone Etiquette
  • Module 06: Building Rapport Over the Phone
  • Module 07: Inbound and Outbound Calls
  • Module 08: Active Listening and Managing Tough Callers
  • Module 09: Managing Interoffice Calls and Voicemail
  • Module 10: Problem Solving over the Phone
  • Module 11: Intra Organisation Dealings
  • Module 12: Measuring Customer Service

=========>>>>> And 28 More Courses <<<<<=========

How will I get my Certificate?

After successfully completing the course, you will be able to order your Certificates as proof of your achievement.

  • PDF Certificate: Free (Previously it was £12.99*30 = £390)
  • CPD Hard Copy Certificate: Free (For The First Course: Previously it was £29.99)

Who is this course for?

This bundle is ideal for:

  • Students seeking mastery in this field
  • Professionals seeking to enhance their skills
  • Anyone who is passionate about this topic

Please note: This course doesn't entitle you to practice as a professional in this specific field. Rather, this course will assist you in understanding the fundamentals so that you can improve your knowledge in the relevant field.

Requirements

The course is accessible on any device—PC, Mac, laptop, tablet, or smartphone. Basic computer skills and an internet connection are all you need to access the course.

Career path

This bundle will allow you to kickstart or take your career in the related sector to the next stage.

Questions and answers

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Reviews

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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