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Patient Customer Service Training - CPD Course
Cambridge Open Academy

30 CPD Points| FREE Certificate +Two Premium Courses| Interactive Learning Materials

Summary

Price
Save 17%
£29 inc VAT (was £35)
Offer ends 31 October 2025
Study method
Online
Duration
7 hours · Self-paced
Access to content
Lifetime access
Qualification
No formal qualification
CPD
30 CPD hours / points
CPD What's this?
Certificates
  • Certificate of Completion (PDF) - Free
  • Certificate of Completion (Hard Copy) - £9.99
Assessment details
  • Mock Exam & Final Exam (included in price)
Additional info
  • Tutor is available to students
3 students purchased this course

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Overview

**3 in 1 Patient Customer Service Training - CPD Course bundle**

Did you know that exceptional customer service can boost customer retention by up to 70%? Welcome to our CPD course, designed to elevate your understanding of patient customer service. Dive into modules ranging from mastering the art of problem-solving over the phone to navigating customer due diligence. Each section is crafted to enrich your knowledge, honing the subtleties of effective customer relationship management.

Learning Outcomes:

  • Develop a nuanced understanding of the core principles governing customer service.
  • Identify and embody the key characteristics integral to delivering impeccable service.
  • Navigate the intricacies of customer relationship management with finesse.
  • Acquire effective strategies for addressing and resolving customer complaints.
  • Explore the vital realm of customer due diligence, ensuring ethical and efficient interactions.
  • Hone your problem-solving skills, specifically tailored for phone-based customer support.

This Patient Customer Service Training - CPD Course bundle Consists of the Following Courses:

  • » Course 1: Customer Care
  • » Course 2: Public Health
  • » Course 3: Medical Law

Certificates

Certificate of Completion (PDF)

Digital certificate - Included

Certificate of Completion (Hard Copy)

Hard copy certificate - £9.99

Note: Delivery of hardcopy certificate is free within the United Kingdom. However, to obtain a hardcopy certificate, international students have to pay £19.99 for the shipment to their designated address.

Assessment details

Mock Exam & Final Exam

Included in course price

CPD

30 CPD hours / points
Accredited by CPD Quality Standards

Course media

Description

In this comprehensive CPD course, embark on a journey through the fundamentals of patient customer service. Begin by grasping the essence of stellar service in our introduction module. Progress to discerning the characteristics that set outstanding service apart. Delve into the intricate world of customer relationship management, equipping yourself with skills crucial for fostering lasting connections. Tackle customer complaints head-on, mastering the art of turning challenges into opportunities. Navigate the landscape of customer due diligence, ensuring ethical practices in every interaction. Cap it off by refining your ability to solve problems efficiently over the phone.

Enrol today and transform yourself into a customer service virtuoso, ready to make a lasting impact on patient care.

Course Curriculum:

  • Chapter 01: Introduction to Customer Service
  • Chapter 02: Characteristics of Good Customer Service
  • Chapter 03: Customer Relationship Management
  • Chapter 04: Handling Customer Complaints
  • Chapter 05: Customer Due Diligence
  • Chapter 06: Problem Solving Over the Phone

Who is this course for?

  • Professionals in healthcare administration seeking to enhance patient interactions.
  • Customer service representatives aiming to sharpen their skills in a medical context.
  • Individuals aspiring to enter healthcare administration with a focus on customer service.
  • Managers overseeing patient-facing roles in healthcare settings.

Career path

  • Patient Services Coordinator – £22,000 to £32,000 per year
  • Medical Receptionist / Administrator – £21,000 to £29,000 per year
  • Healthcare Support Officer – £23,000 to £34,000 per year
  • Patient Liaison Officer – £25,000 to £38,000 per year
  • Customer Relations Advisor (Healthcare) – £24,000 to £35,000 per year
  • CPD-Accredited Healthcare Communications Trainer – £30,000 to £45,000 per year

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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