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Role of Information Technology in BPR

The document discusses the roles of information technology in business process reengineering, including enabling new processes, facilitating project management, enabling collaborative work, and integrating business functions. It also discusses barriers to business process reengineering such as hard and soft barriers, project-related barriers, people-related barriers, and organizational and environmental barriers. Finally, it discusses supply chain management, e-CRM, knowledge management systems, and steps to implement e-CRM.

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Apurba Tewari
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148 views9 pages

Role of Information Technology in BPR

The document discusses the roles of information technology in business process reengineering, including enabling new processes, facilitating project management, enabling collaborative work, and integrating business functions. It also discusses barriers to business process reengineering such as hard and soft barriers, project-related barriers, people-related barriers, and organizational and environmental barriers. Finally, it discusses supply chain management, e-CRM, knowledge management systems, and steps to implement e-CRM.

Uploaded by

Apurba Tewari
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPT, PDF, TXT or read online on Scribd

Role of information

technology (BPR)
It is the heart of reengineering, the most important role for innovating business process
1.Enables new processes
(Innovative the business process)
2.Facilitate project management
(introduction of process oriented application s/w packages)
3.Collaborative work
( LAN & WAN )
4.Integrate business
(Totally integrated and help to enforce the BPR process)
Barriers to BPR
 Barriers are server and unexpected problems in
business reengineering project. barriers hinder
implementation efforts and the project may even fail
altogether. barriers should be eliminated, because they
take away much needed energy from the project team
and the people affected
 1.hard and soft barriers
 2.project related barriers
 3.people related barriers
 4.organization related barriers
 5.environmental related barriers
 6.IT related barriers
SCM
 Plan,source,produce,deliver,return.
 Components of SCM
 Process of SCM
 Customers,distributors,manufacturers,sup
pliers.
 Decisions areas under SCM
 Location,production,inventry,transportation
SCM software package
 1.Supply chain planning software
 2.supply chain execution software
 3. application service provider(ASP)
 4.ERP,extranet.XML(eXtensible markup
language.
Advantages of SCM
 Business integration
 Cost savings
 Quality control
E-CRM

 It has become the latest paradigm in the


world of CRM. the a CRM is becoming
more and more necessary as businesses
are now done through the web.
 CRM- interacts with
complaints,queries,requests for
quotations,instructions,suggestions
eCRM model
 1.customer touch points
 2.software applications
 3.data stores
 Advantages of e-CRM
 1.customer delight
 2.compitative advantages
 3.customer loyalty and profitable growth
 4.increased goodwill
 5.effective marketing
 6.better customer service and support
 7.efficiency and cost reduction
Steps in e-CRM implementation
 Preparation and planning
 Developing strategies
 Redefining business functions
 Business process reengineering
 Technology selection
 Skill and training
KMS (Knowledge management
system)
 Process of KMS
 1.delegation of responsibility
 2.developing knowledge centers
 3.access
 Advantages of KMS
 Globalization,profitability,business
restructuring,experience,

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