Systems Engineer Rev.
8/31/2012
Job Title: Infrastructure Engineer Wage/Hour Status: Exempt Dept./School:
Reports to: Infrastructure Manager Corporate - Technology Position Summary:
This hands-on position has technical responsibility and accountability for supporting the Districts enterprise server and storage operations. Responsibilities include planning, designing, installing, configuring, maintaining, and optimizing all server hardware, software, applications, storage, and virtualization environments while ensuring minimal downtime. This individual should be a selfmotivated starter; perform tasks with little or no supervision; maintain a proactive attitude when establishing relationships among district personnel; and maintain emotional control under stress. Qualifications: Education/Certification Bachelors degree in a technical field preferred. MCP and/or MCSE Certified. MCITP certification a plus. Experience 5+ years of experience in an engineer role supporting a large server environment.
Required KSAs Must have 5+ years of experience with server hardware and support. Must have 5+ years of experience with Windows server administration and support, preferably Server 2008. Must have 5+ years of experience with Active Directory administration and support. Advanced knowledge and 5+ years of experience troubleshooting AD and Windows environments. Excellent verbal and written communication skills. Ability to communicate with a broad base of end users and multiple management layers. Ability to manage multiple priorities effectively. Ability to develop and maintain effective working relationships. Ability to travel as necessary. Preferred KSAs 3-5 years of experience maintaining and supporting enterprise storage environments (SAN), including system and data recovery. 2-3 years of experience maintaining and supporting virtualization technologies such as Hyper-V. 3-5 years of experience maintaining and supporting backup and recovery systems.
Responsibilities and Duties: Troubleshoots and resolves complex systems hardware, software, and connectivity problems. Provides level 2 and 3 production support on a 24x7 basis for all server operations equipment. Administer virtual servers and applications including server provisioning, resource allocation, optimization, configuration, maintenance, and support.
Systems Engineer Rev. 8/31/2012
Manage enterprise Active Directory services and supporting infrastructure including design, identity management, permissions, file and print, support, configuration, and maintenance. Establish policies, procedures, and technologies to ensure standardization, performance, and secure access. Plan and implement new server systems, applications, and hardware, including upgrades, maintenance fixes, and patches. Maintains up-to-date documentation, including diagrams, on all server and storage systems, services, and connectivity. Practices asset management and keeps updated component inventories and related documentation and technical specifications. Perform special projects, after-hours support and upgrades, and other duties as assigned. Travel to campus locations for onsite support as required.
EQUIPMENT USED: Personal computers, laptops, routers, switches, telecommunications and other network devices and appliances. PHYSICAL / ENVIRONMENTAL FACTORS: The physical factors described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This position requires prolonged sitting, standing, walking, and the ability to lift, carry, push, or pull items up to 50 lbs. unassisted. Other physical demands include hand and eye coordination and manual dexterity, visual acuity, speech and hearing, repetitive motion, climbing, bending, stooping, crouching, kneeling, reaching, twisting, balancing, and driving to perform essential functions. On call 24/7 technical support will be required, as well as a valid drivers license and a good driving record. THE REFERENCED STATEMENTS DESCRIBE THE GENERAL CHARACTERISTICS, QUALIFICATIONS AND PERFORMANCE RESPONSIBILITIES OF THIS POSITION, HOWEVER, ADDITIONAL REQUIRMENTS MAY BE STIPULATED DURING THE TERM OF ASSIGNMENT.
