Victoria Cooper
46 Maltings Close, London, E3 3TB
T: 07899 941244 E:
[email protected]A highly motivated Project and Programme Manager with drive and dedication. Qualified and
experienced PRINCE2 and MSP practitioner. A proven track record of consistently delivering
outcomes to quality, time and budget constraints.
Programme Management
– Improved IT strategic planning and ensured realistic expectations for delivery by reviewing and
documenting all IT service improvement projects and introducing a formal programme
structure.
– Introduced resource planning for the service improvement programme covering c.18 live
projects ensuring effective allocation and improving delivery times.
– Standardised project documentation and reporting, improving management control.
– Defined and implemented the ITIL based release management procedures. Fundamentally
changed the sign off process resulting in reduced end-to-end release times (up to 75%) and
release related incidents.
– Designed and launched internationally a risk analysis and management procedure improving
awareness of risk and mitigation.
– Creatively developed existing problem management software to provide a release
administration tool thereby working within budget constraints.
Project Management
– Managed the onsite implementation (Paris, Brussels, Asia Region) of a large scale IT
programme involving over 7,000 pc rebuilds for 6,000 staff including senior management.
– Succeeded in rolling out a major problem project across the organisation, communicating user
feedback to senior management.
– Delivered a range of small and medium projects on an international level always operating
within time, quality and cost constraints and satisfying user requirements.
Service Management
– Acted as the main liaison point for IT management internationally to ensure effective
communications and engagement of local management.
– Advised management on local cultures, jurisdictions and contacts to facilitate international
operations.
– Produced and delivered international briefings reducing briefing time, costs (in excess of 50%)
and the company’s carbon footprint.
– Provided incident and problem management for international IT teams taking account of local
systems, working practices and time zones for quicker and less user intrusive solutions.
Career History
Service Improvement Delivery Manager, Freshfields Bruckhaus Deringer, Sep 2008 - Jan 2010
International IT Projects Analyst, Freshfields Bruckhaus Deringer, Aug 2004 - Sep 2008
International IT Projects Analyst Internship, Freshfields Bruckhaus Deringer, Jun 2002 – Jun
2003
Systems Experience
– Microsoft Office 2000, XP, 2007
– Microsoft Windows Professional 2000, Professional XP, Vista, 7
– Matrix 42 Empirum
– Interwoven Worksite, Filesite, Desksite
– Siebel CRM
Professional Qualifications
Managing Successful Programmes Practitioner Aug 2009
Managing Successful Programmes Foundation Aug 2009
Managing Change Jul 2009
PRINCE2 Practitioner May 2007
PRINCE2 Foundation May 2007
IT Service Management Foundation (ITIL) Oct 2004
Education
Bsc Hons Business Information Technology University of Westminster, Sep 2000 – May 2004
Awarded Upper Second Class Honours
A-levels Sep 1997 – Jul 1999
3 Subjects - Grades A – C
GCSE's Sep 1992 – Jul 1997
10 subjects (including Maths and English) – Grades A* - C
Interests
Travel, art, horticulture, environmental issues and learning to ride a motorbike.
