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Study Guide: Training Duration: - Hours

The document provides a study guide for the Housekeeping NCII Qualification. The guide outlines that the qualification consists of competencies to prepare guest rooms, clean public areas, provide housekeeping services, handle intoxicated guests, and do laundry. Upon achieving this qualification, one would be competent for roles like cleaner, room attendant, or laundry attendant. The guide describes the objectives, key concepts, learning resources, study questions, and proposed study schedule for an online and offline blended learning program to obtain this qualification over the course of 3 days.

Uploaded by

Rodrick Sonajo Ramos
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275 views8 pages

Study Guide: Training Duration: - Hours

The document provides a study guide for the Housekeeping NCII Qualification. The guide outlines that the qualification consists of competencies to prepare guest rooms, clean public areas, provide housekeeping services, handle intoxicated guests, and do laundry. Upon achieving this qualification, one would be competent for roles like cleaner, room attendant, or laundry attendant. The guide describes the objectives, key concepts, learning resources, study questions, and proposed study schedule for an online and offline blended learning program to obtain this qualification over the course of 3 days.

Uploaded by

Rodrick Sonajo Ramos
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

Housekeeping NCII

Training Duration:___ Hours


[ ____ DAYS ]

BLENDED LEARNING PROGRAM

STUDY GUIDE
Prepared by: Willreen A. Espiritu (18hours)

INTRODUCTION

Welcome!
The HOUSEKEEPING NC II Qualification consists of competencies that a person must
achieve to prepare guest rooms, clean public areas and equipment, provide
housekeeping services, provide valet services, handle intoxicated guest, and laundry
linen and guest clothes to a range of accommodation services.
This Qualification is packaged from the competency map of Tourism Sector (Hotels
and Restaurants)

A person who has achieved this Qualification is competent to be:

 Junior Cleaner
 Assistant Cleaner
 Assistant Public Area Cleaner
 Cleaner
 Public Area Cleaner
 Attendant
 Room/Cabin Attendant/Room Maid
 Laundry Attendant
 Housekeeping Attendant
 Butler

Study Guide [Housekeeping NCII] 1|Page


OBJECTIVES

At the end of this training, you should be able to:

1. Set up equipment and trolleys

2. Access rooms for servicing

3. Make up beds

4. Clean and clear rooms

5. Clean and store trolleys and equipment

KEY CONCEPTS
 Clean rooms with minimum disruption

 Clean and check furniture and fixtures according to procedure

Check and replenish room supplies

 Pests are promptly identified and appropriate action is taken in accordance with
safety and establishment procedures

 Rooms are checked for any defects and are accurately reported in accordance
with establishment procedures

 Damaged items are recorded in accordance with establishment procedures

 Any unusual or suspicious person, item or occurrence is promptly reported in


accordance with establishment procedures

 Guest’s belongings left in vacated rooms are collected and stored in accordance
with lost and found establishment procedures

LEARNING RESOURCES

Study Guide [Housekeeping NCII] 2|Page


Competency Based Learning Materials
eCopy/URL link/ digitized CBLM
Online Learning Materials uploaded on LMS
Video/Powerpoint presentation materials
Reference Books and Actual Workshop
Task Sheets with Performance Criteria Checklist
1.Cleaning supplies
2.Cleaning Tools
3.Cleaning equipment
4.Housekeeping Trolley
5.Required PPE

STUDY QUESTIONS

1. What are the procedures in cleaning rooms in correct order and with minimum
disruption to guest/s?

2. How to clean and check furniture, fixtures and fittings in accordance with
3. establishment procedures and hygiene/safety guidelines?

4. What are the standard procedure in checking, replenishing or replacing room


supplies in accordance with establishment standards?

5. How to identify pests promptly and take appropriate action in accordance with
6. safety and establishment procedures?

7. What is the standard procedure in checking rooms for any defects and are
accurately reported in accordance with establishment?

8. How to record damaged items in accordance with establishment procedures

9. What is the standard procedure in recording any unusual or suspicious person,


item or occurrence in accordance with establishment procedures?

10. What are the standard establishment/s procedures in collecting and storing in
lost and found when guest’s belongings left in vacated rooms?

ACTIVITIES (Include Online and Offline/Face to Face activities)

Study Guide [Housekeeping NCII] 3|Page


A. Online Activities

 Submission of e-copy of entry requirement/s such:


Accomplished Trainees profile, Birth certificate, Valid ID, Brgy. Certificate, Form
137/138, active email/gmail account.
 Entry /Self Enroll (Enrollment Key) or Automated System
 Read Study Guide:
 Training orientation/ Training Induction Program-Zoom-
 Activate participation through the forum – Self Introduction
 Read Book: Clean rooms with minimum disruption
 Read file: How to clean rooms quietly
 Perform Task : Cleaning the guest room with minimum disruption
 Answer Quiz 1.1
 Read Book: Clean and check furniture and fixtures according to procedure
 Read file: Cleaning chemicals for furniture and fixture
 Answer Quiz 1.1

 Self-reading)
- Read Information Sheet(Cleaning Tools and Equipment)

 Assignment ..
Task sheet (Work Project )
Self Evaluation Checklist

 Self-reading
- Read Information(Housekeeping Trolley and Required PPE)

 Task sheet (Work Project )


 Self Evaluation Checklist

 Answer Quiz

Study Guide [Housekeeping NCII] 4|Page


B. Offline/Face to Face Activities

1. Orientation of school policy/rules in utilizing training lab/practical work are, schedules


and COVID-19 health protocols; social distancing
2. Submission of original/photocopy of entry requirement document and other registrar’s
requirements.
3. Familiarization of practical/assessment area.
4.Lecture/Discussion/Recap of previous online topics (must also be included in the
study guide.)

5. Skills Practice/Practical Demonstration:

Task/Job Sheet/s:
 Job Sheet
 Performance Criteria
 Job Sheet
 Performance Criteria
 Job Sheet
 Performance Criteria

6. Institutional Assessment

Study Guide [Housekeeping NCII] 5|Page


STUDY SCHEDULE

DATE/PERIOD TOPICS ACTIVITY VENUE AND NO OF


TIME HOURS
ONLINE:
Entry  Submission of e-copy of LMS Prior to
Requirements entry requirement/s [Asynchronous] start of
such: Accomplished training
Trainees profile, Birth
certificate, Valid ID,
Brgy. Certificate, Form
137/138, active
email/gmail account.
 Entry /Enrollment

 Read Study Guide


 Training orientation/ [ 1Hr ]
Training Entry Training Induction ZOOM
Requirements Program- ZOOM- [synchronous]

Webinar [Power point Moodle 3hrs.


Day 1 (July 14, presentation] [synchronous]
2020)
Self-reading LMS
-Read Information Sheet [Asynchronous]
(Cleaning supplies)

Cleaning Complete LMS


supplies Task sheet (Work Project [Asynchronous]
cleaning supplies )

Self Evaluation Checklist LMS


[Asynchronous]

Answer Quiz 2.4-1

Webinar [Power point


presentation]

Self-reading
-Read Information Sheet Moodle
Study Guide [Housekeeping NCII] 6|Page
Day 2 (July Cleaning Tools (Cleaning Tools and [synchronous]
15,2020) and Equipment Equipment)
LMS
[Asynchronous]
Complete
Task sheet (Work
ProjectCleaning Tools and LMS
Equipment) [Asynchronous]

Self Evaluation Checklist

LMS
Answer Quiz [Asynchronous] 4hrs

Self-reading
Housekeeping -Read Information
Trolley and (Housekeeping Trolley and LMS
Required PPE Required PPE) [Asynchronous]

Complete
Task sheet (Work
ProjectHousekeeping LMS
Trolley and Required [Asynchronous]
PPE )

Self Evaluation Checklist

Answer Quiz

Face to Face: Lecture Area


Lecture- Recap of previous
online topics Practical Work/
Assessment Area
Skills Demo by the Trainer Lab 1 and Lab 2
8 hrs
Day 3(July Perform: Jobsheet Practical Work/
16, 2020) Assessment Area
Lab 1 and Lab 2
Performance Criteria
Checklist Practical Work/
Assessment Area
Lab 1 and Lab 2

Face to Face: Practical Work/


Perform: Job sheet Assessment Area
Lab 1 and Lab 2
Day 4 (July Performance Criteria 8 hrs

Study Guide [Housekeeping NCII] 7|Page


17,2020) Checklist
Practical Work/
Perform: Job sheet Assessment Area
Performance Criteria Lab 1 and Lab 2
Checklist

REFERENCES:

ASEAN 2013 ,ASEAN Secretariat, Receive and Process Reservations; Australian Aid, William
AGliss Institute

Reference Books:

Study Guide [Housekeeping NCII] 8|Page

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