Model Curriculum

Field Technician
(Computing and Peripherals)
SECTOR: ELECTRONICS
SUB-SECTOR: IT HARDWARE
OCCUPATION: AFTER SALES SERVICE
REF. ID: ELE/4601 VERSION 1.0
NSQF LEVEL: 4
 TABLE OF CONTENTS

1. Curriculum 01

2. Trainer Prerequisites 05

3. Annexure: Assessment Criteria 06

Field Technician (Computing
and Peripherals)
CURRICULUM / SYLLABUS
This program is aimed at training candidates for the job of a “Field Technician Computing And Peripherals”, in the
“Electronics” Sector/Industry and aims at building the following key competencies amongst the learner

Program Name Field Technician (Computing and Peripherals)

Field Technician (Computing and Peripherals) ELE/Q4601version 1.0

Qualification Pack Name &
Reference ID. ID

Version No. 1.0 Version Update Date 14-03-2015

Pre-requisites to Training Diploma

Graduate
Training Outcomes After completing this programme, participants will be able to:
• Ability to build interpersonal relationships, and have a customer centric
approach
• Develop critical thinking and conduct root cause analysis – Problem solving
• Business Communication, email etiquette
• Working with office package for reporting and documentation – MS-Word,
Excel, PowerPoint
• Installing and configuring the networking, servers and storage systems
• Attending to field calls from client and Handle Complaints for system trouble
shooting and repairs
• Knowing the importance of SLAs and Company Processes

Field Technician (Computing and Peripherals) 1

This course encompasses 4 out of 4 National Occupational Standards (NOS) of Field Technician (Computing &
Peripherals)Qualification Pack issued by Electronic Sector Skill Council of India.

Sr. Equipment
Module Key Learning Outcomes
No. Required
1 Hardware Essentials • Understanding the different component of Computers
computer , Assembly of system Laptops
Theory Duration • Troubleshooting of the system Laser Printers
• To understand layout, Components and from Ink Jet Printers
(hh:mm)
factors of mother broad. Dot Matrix Printers
13:00
• To understand the form factors ,slot types and
Practical Duration different memory types
(hh:mm) • To identify the types of Storage. To Recognize the
32:00 methods of storage and different hardware
components used storage.
• To identify the types of hardware components in
Corresponding NOS
the computer and differentiate it.
Code • To understand the methods of troubleshooting
ELE/N4602
storage, power supplies
ELE/N4603
• To understand types of printer and scanner To
recognize features used
• Recoginze the types of laptop devices and to
understand note book concepts.
• Recognize of the component of computer,
troubleshooting and installing and configuring of
operating system and it drives.
• To understand importance of work etiquette. To
understand the methods safty measure to be used
• This will be Multiple question type.
• Presenting their learnt knowledge
2 Network Essentials • To understand the networking ,OSI Concepts Post cards
Recognize the Network technologies. Screw Driver
Theory Duration • To understand the types of application Cabels
(hh:mm) functionality Network switch
08:00 • To understand the colour coding for the Ethernet
cable to be crimping. Recognize network adaptor
configuration
Practical Duration
(hh:mm) • Recognize the network designed structure. To
understand the different configuration methods of
18:00
device
• To understands method of self-motivation, self
Corresponding NOS
confidence.
Code • This will be Multiple question type.
ELE/N4602
• Presenting their learnt knowledge
ELE/N4603
3 Windows 7 • To understand features of windows client Videos, PPT’s,
,performance information ,tools configuration Laptop, Projector,
Theory Duration • To understand the methods installation, Projector Screen,
(hh:mm) Upgrading and its features White Board,
08:00 • To understand the method Configuring
.maintaining, backup and recovery
• Recognize the methods of installation,
configuration, system security, maintaining of
backup, recovery and backup.

Field Technician (Computing and Peripherals) 2

Sr. Equipment
Module Key Learning Outcomes
No. Required
Practical Duration • To understand the method basic functions to be
(hh:mm) done, service to be provided, communicate
18:00 effectively in formal situations.
• This will be Multiple question type.
Corresponding NOS • Presenting their learnt knowledge
Code
ELE/N4602
ELE/N4603
4 Windows Server • To understand Directory services and different Videos, PPT’s,
functional levels Laptop, Projector,
Theory Duration • To understand methods of installing configuring Projector Screen,
(hh:mm) Directory services. White Board,
07:00 • To understand the methods of disaster recovery
and backup.
Practical Duration • Recognize the method of implementing secure
(hh:mm) domain, administrating and creation of user,
maintaining group policies.
18:00
• To understand the goals set,improving the reading
skills
Corresponding NOS
• This will be multiple question type.
Code • Presenting their learnt knowledge
ELE/N4602
ELE/N4603
5 Linux Server • Recognize the liunxfeatures,basic commands Videos, PPT’s,
• To understand the methods of installing Laptop, Projector,
Theory Duration ,configuring server and services Projector Screen,
(hh:mm) • To understand the method of White Board,
07:00 faultanalysis,filesystem corruption.
• To understand method of installing, configuring
Practical Duration network adaptor, basic services, managing of
(hh:mm) storage.
18:00 • To understand the impact, body language, verbal
communication, comprehension.
• This will be Multiple question type.
Corresponding NOS
• Presenting their learnt knowledge
Code
ELE/N4602
ELE/N4603
6 IT Security • To understand the method of installing, Videos, PPT’s,
Theory Duration configuring , outlook and concepts of anti-virus. Laptop, Projector,
(hh:mm) • To understand the methods of identifying types Projector Screen,
05:00 and indication of virus, worms, Trojan White Board,
• To understand the compatibility issues and
Practical Duration common errors. Recognize basic security risks
(hh:mm) • To understand method s of system vulnerability
22:00 and fixing them and methods of measure to
prevent them.
Corresponding NOS • To understand methods of having positive
attitude, awareness, prioritize.
Code
• This will be Multiple question type.
ELE/N4602
• Presenting their learnt knowledge
ELE/N4603

Field Technician (Computing and Peripherals) 3

Sr. Equipment
Module Key Learning Outcomes
No. Required
7 Concepts of ITIL • To understand the method of monitoring, Videos, PPT’s,
measuring and reporting Laptop, Projector,
Theory Duration • To understand the Method of CSF,KPIs and Projector Screen,
(hh:mm) Activity. White Board,
09:00 • To understand the methods of SLA, timeliness,
response and resolution data
Practical Duration • To understand the problem management process
(hh:mm) flow, Determination resolution
10:00 • To Understand the methods Problem
management, tracking report and control
measures
Corresponding NOS
• To understand the methods for learning new
Code things at your work.
ELE/N4601 • This will be Multiple question type.
ELE/N0009
• Presenting their learnt knowledge
8 Final Assessment • This will be Multiple question type
• Scenario based
Theory Duration
(hh:mm)
03:00

Practical Duration
(hh:mm)
04:00

Corresponding NOS
Code
ELE/N4601
ELE/N0009
ELE/N4602
ELE/N4603
Total Duration Unique Equipment Required:
1. Computers
Theory Duration 2. Laptops
(hh:mm) 3. Laser Printers
60:00 4. Ink Jet Printers
5. Dot Matrix Printers
Practical Duration 6. Scanners
(hh:mm) 7. Soldering irons
140:00 8. Multimeters
9. Post cards
10. Screw Driver
11. Cabels
12. Network switch

Grand Total Course Duration: 200 Hours 00 Minutes

(This syllabus/ curriculum has been approved by ELECTRONIC SECTOR SKILL COUNCIL OF INDIA)

Field Technician (Computing and Peripherals) 4

Trainer Prerequisites for Job role: Field Technician (Computing and Peripherals)
mapped to Qualification Pack: “ELE/Q4601version 1.0”
Sr. Area Details
No.
1 Job Description To deliver accredited training service, mapping to the curriculum detailed
above, in accordance with the Qualification Pack “ELE/Q4601version 1.0”.

2 Personal Attributes Aptitude for conducting training, and pre/ post work to ensure competent,
employable candidates at the end of the training. Strong communication
skills, interpersonal skills, ability to work as part of a team; a passion for Earn
and keep oneself updated with the latest in the mentioned field quality
and for developing others; well-organised and focused, eager to learn.
3 Minimum Educational 12 th Standard Pass with 2 Years Industry Experience.
Qualifications
4a Domain Certification Certified for Job Role: “Field Technician – Computing & Peripherals”
mapped to QP: “ELE 4601 ”. Minimum accepted score 70 %
4b Platform Certification Recommended that the Trainer is certified for the Job Role: “Trainer”,
mapped to the Qualification Pack: “SSC/Q1402”. Minimum accepted score
=70%
5 Experience 2 year of relevant Industrial and Trainer Exp.

Field Technician (Computing and Peripherals) 5

Annexure: Assessment Criteria

Assessment Criteria for Field Technician

(Computing and Peripherals)
Job Role Field Technician (Computing and Peripherals)
Qualification Pack : ELE/Q4601version 1.0
Sector Skill Council : Electronics Sector Skill of Electronics Sector Skill of India
India

Sr. Guidelines for Assessment

No.
1 Criteria for assessment for each Qualification Pack will be created by the Sector Skill Council. Each
Performance Criteria (PC) will be assigned marks proportional to its importance in NOS. SSC will also lay
down proportion of marks for Theory and Skills Practical for each PC.
2 The assessment for the theory part will be based on knowledge bank of questions created by the SSC.
3 Individual assessment agencies will create unique question papers for theory part for each candidate at each
examination/training center (as per assessment criteria below)
4 Individual assessment agencies will create unique evaluations for skill practical for every student at each
examination/training center based on this criteria
5 To pass the Qualification Pack , every trainee should score a minimum of 70% in every NOS
6 In case of successfully passing only certain number of NOS's, the trainee is eligible to take subsequent
assessment on the balance NOS's to pass the Qualification Pack.

Field Technician (Computing and Peripherals) 6

Sr. NOS No. NOS Name Total Marks Marks Marks
No. Marks Allocation: Allocation: Allocation:
Skills Knowledge Behavior
1 ELE/N4601 Engage with customers 100 60 40
2 ELE/N4602 Install, configure and setup Hardware 100 60 40
System
3 ELE/N4603 Troubleshoot and replace faulty module 100 60 40
4 ELE/N9909 Coordinate with colleagues and co-workers 100 60 40
Total: 400 240 160
Percentage Weightage: 60% 40%
Minimum Pass% to qualify: 70% 70%

Field Technician (Computing and Peripherals) 7