INSTITUTE OF QUALITY AND TECHNOLOGY

MANAGEMENT

Management Information System

With reference to McDonalds

UNIVERSITY OF THE PUNJAB, LAHORE

 TABLE OF CONTENTS

1. Acknowledgement
2. Title of the project
3. Executive Summary
4. System Improvement Objectives
5. Background Information
6. Problem statement
7. Interviews
8. Group Meetings
9. Description of Analytical Techniques
10. Model Driven Analysis
11. Sources of information
12. Introduction
13. Objectives
14. What is MIS
15. Advantages
16. Disadvantages
17. Organizational Structure
18. Staffing Issues
19. Suggested information
20. Need for performance measurement
21. Steps involved in performance measurement
22. Managing Quality in Libraries
23. Systematic performance measurement
24. Performance Evaluation what it is
25. Measures for performance evaluation
26. Conclusion

ACKNOWLEDGEMENT
A Project on Management Information System of
McDonalds

Lecturer ZunairaNaseer, IQTM assigned us to analyze and design the

Hostel Management System of the University of the Punjab.

We adapted different fact finding techniques to analyze the current

system. In this regard first of all we conducted an interview with Mr.
Adnan Ahmed (Manager at McDonalds).

This interview set the direction of our project. We also conducted a

survey among the working team and also the costumers to find key
problems and requirements for the new system.
 EXECUTIVE SUMMARY

Management information Systems (MIS), sometimes referred to as Information Management

and Systems, are the discipline covering the application of people, technologies, and
procedures — collectively called information systems — to solving business problems.
Management Information Systems are distinct from regular information systems in that
they are used to analyze other information systems applied in operational activities in the
organization. Academically, the term is commonly used to refer to the group of information
management methods tied to the automation or support of human decision making, e.g.
Decision Support Systems, Expert systems, and Executive information systems. The terms
MIS and information system are often confused. Information systems include systems that
are not intended for decision making. MIS is sometimes referred to, in restrictive sense, as
information technology management. That area of study should not be confused with
computer science. IT service management is a practitioner-focused discipline. MIS has also
some differences with Enterprise Resource Planning (ERP) as ERP incorporates elements
that are not necessarily focused on decision support.

We studied and analyzed the existing Management System of the McDonalds located at
Model Town Link Road Lahore.

This project was recognized to use and facilitate the management by the emerging modern
technologies. This will also help the students and users to solve their related problems. It will
reduce the time in report generations.

Summary of Recommendations
Computerization

Central Database

Intranet
 PROBLEM STATEMENT

Brief explanation of Report contents:

This report initially describes the methods and procedures used to conduct a study of current
system. The next section summarizes the operation of the current system.

This is followed by a detailed analysis of the current system. We have identified and analyzed
the current system for problems, opportunities, and constraints. Then the decision phase
presents an update of possible solutions to be investigated in the next two phases.
 COMPANY PROFILE
What is McDonalds?

McDonald's Corporation

is the world's largest chain of fast food restaurants, serving nearly 47 million customers daily.

McDonald's primarily sell sham, cheese burgers, chicken products, French fries, breakfast
items, drinks, milkshakes, and desserts. More recently, it has begun to
offersalads,wrapsandfruit. Many McDonald's restaurants have included aplayground for
children and advertising geared toward children, and some have been redesigned in a more
‘natural' style, with a particular emphasis on comfort: introducing lounge areas and
fireplaces, and eliminating hard plastic chairs and tables. In addition to its
signature restaurant chain, McDonald’s Corporation held a minority interest in Pret A
Manger (aUK-based sandwich retailer) until2008, and owned the Chipotle Mexican Grill
until 2006 and the restaurant chain.
Market until 2007. The company has also
expanded the McDonald's menu in recent decades to include
alternative meal options, such as salads and snack
wraps, in order to capitalize on growing consumer interest in health
and wellness. Each McDonald's restaurant is operated by a franchisee,
an affiliate, or the corporation itself. The corporations ‘revenues come
from the rent, royalties and fees paid by the franchisees, as well as
sales in company operated
restaurants. McDonald's revenues grew 27% over thethree years
ending in 2007 to $22.8 billion, and 9%growth in operating income to
$3.9 billion.
History of McDonalds

The business began in 1940, with a restaurant opened by

brothers Dick and Mac McDonald in San Bernardino, California. Their introduction of the
"Speedee Service System" in 1948 established the principles of the modern fast-food
restaurant. The original mascot of McDonald’s was a man with a chef's hat on top of a
hamburger shaped head whose name was "Speedee." Speedee was eventually replaced with
Ronald McDonald in 1963.
The first McDonald's restaurants opened in the United
States, Canada, Costa Rica, Japan, Netherlands, Germany, Australia and Sweden in order of
[Link] present corporation dates its founding to theopening of a franchised restaurant
by Ray Kroc, in Des Plaines, Illinois on April 15, 1955 , the ninth McDonald’s restaurant
overall. Kroc later purchased the McDonald brothers' equity in the company and led its
worldwide expansion and the company became listed on the public
stock markets in 1965. Kroc was also noted for aggressive business practices, compelling the
McDonald’s brothers to leave the fast food industry. The McDonald’s brothers and Kroc
feuded over control of the business, as documented in both Kroc's autobiography and in
theMcDonald brothers' autobiography. The site of theMcDonald brothers' original restaurant i
s now amonumentWith the expansion of McDonald's into manyinternational markets, the
company has become a symbol of globalization and the spread of the American way of life.
Its prominence has also made it a frequent topic of
public debates about obesity, corporate ethics and consumer responsibility.

Corporate Overview

Facts and figures

McDonald's restaurants are found in 119 countries and territories around the world and serve

nearly 47 million customers each day. McDonald's operates over 31,000restaurants
worldwide, employing more than 1.5 million
people. The company also operates other restaurant brands, such as Piles Café, and has a
minority stake in Pret a Manger. The company owned a majority stake in Chipotle Mexican
Grill until completing its divestment in October 2006. Until December 2003, it also owned
Donatos Pizza. On August 27, 2007, McDonald's sold Boston Market to Sun Capital Partners.

Types of restaurants

Most standalone McDonald's restaurants offer both counter service and drive-through service,

with indoor and sometimes outdoor seating. Drive-Thru, Auto-
Mac,Pay and Drive, or McDrive as it is known in manycountries, often has separate stations
for placing, paying for, and picking up orders, though the latter two steps
are frequently combined; it was first introduced in Arizona in 1975, following the lead of
other fast-
foodchains. In some countries "McDrive" locations nearhighways offer no counter service or 
seating. Incontrast, locations in high-density city neighborhoodsoften omit drive-through
service. There are also a few locations, located mostly in downtown districts, that offer Walk-
Thru service in place of [Link] themed restaurants also exist, such as the"Solid
Gold McDonald's," a 1950s rock-and-roll themed restaurant. In Victoria, British Columbia,
there is also a McDonald’s with a 24 carat (100%) gold chandelier and similar light fixtures.
To accommodate the current trend for high quality coffee and the popularity of coffee shops
in general, McDonald’s introduced McCafé.

McCafé

Concept is acafé-style accompaniment to McDonald's restaurants in

the style of Starbucks. McCafé is a concept of McDonald's Australia, starting with Melbourne
in
[Link]; most McDonald's in Australia have McCaféslocated within the existing McDon
ald's restaurant. InTasmania there are McCafés in every store, with the rest of the states
quickly following suit. After upgrading to the new McCafe look and feel, some Australian
stores have noticed up to a 60% increase in sales. As of the end of 2003 there were over 600
McCafés
[Link] locations are connected to gasstations/convenience stores, while others calle
d

McExpress

have limited seating and/or menu or may be located in a shopping mall. Other McDonald's
are located in Wal-Mart stores.

McStop

is a location targeted at truckers and travelers which may have services found at truck stops.

McDonald’s Pakistan history

McDonald’s first restaurant opened its door to the people of Pakistan in September 1998 in
Lahore. This launch was met with unprecedented enthusiasm from the citizens of Lahore,
who are known for their liveliness, vigor and penchant for quality food. Karachi opened its
first restaurant a week after Lahore. Ever since we opened the doors of our restaurants both in
Karachi & Lahore, we have been proud to provide our customers the same great taste,
outstanding value and superior service that is synonymous with the Golden Arches all over
the world.

There are now 44 restaurants in 16 major cities of Pakistan. (Karachi, Hyderabad, Lahore,
Multan, Faisalabad, Kala Shah Kaku, Sialkot, Gujranwala, Gujrat, Islamabad, Rawalpindi,
Jhelum, Peshawar, Quetta, Sahiwal and Bhera)

Today millions of Pakistanis place their trust in McDonald’s to provide them with food of a
very high standard, quick service and value for money. So next time you walk into one of our
restaurants, please remember, McDonald’s Pakistan is here now, to put a smile on your face,
each and every time you visit us.

McDonald’s is firmly committed to giving back to the community where it operates. We are
happy to become involved because we recognize that organizations have a role to play in
helping communities to work successfully. The contribution we enjoy most is the experience
of working together with others in the community to achieve worthwhile benefits for those
who need it most.

Visit of McDonald’s
Our first visit of McDonalds was at 15th May 2017. There we
k n o w McDonalds business infrastructure and how information flow. We know
how they work manually and by computer. There we know duties of all
employees and management of McDonalds. We saw category of management.

McDonald’s Business Infrastructure

Responsibilities and Activity of Branch officeManagers

Branch Manager

Ass. Manager

2nd Ass. Manager

Shift Manager

Crew Trainer

Lower working staff

Interviews
We interviewed the following personnel.

Mr. Ashfaq Branch Manager

Adnan Ahmed Crew Trainer

[Link]

Ms. HiraCustomer

Group Meetings

Team Meeting at McDonalds = 5

Source of information

1 Manager at McDonalds

2 Crew Trainer

3 Working Staff

4 Customers

5 Internet surfing
Description of analytical techniques
Need to improve performance.

Need to improve information.

Need to improve economics, control cost.

Need to improve control or security.

Need to improve efficiency of people or process.

Model-driven analysis
Information Engineering

Object Oriented Analysis

StructuredAnalysis
 Information engineering

(IE)orinformation engineering methodology (IEM)

insoftwareengineeringis anapproachtodesigninganddeveloping
informationsystems. Itcanalsobe consideredas the
generation,distribution,analysis anduse of informationinsystems.

Informationengineeringmethodology is anarchitectural approachtoplanning,

analyzing,designing,andimplementingapplications withinan enterprise.

Itaims toenableanenterprise toimprovethemanagementof its resources,

includingcapital,peopleandinformation systems,tosupporttheachievementof its
business vision. Itis defined as:"An integratedandevolutionarysetof tasks and
techniques thatenhance business communicationthroughoutanenterprise
enabling ittodeveloppeople,procedures andsystems toachieve its vision".

Itis alsodefined as thegeneration,distribution,analysis anduseof

informationinsystems. This laterdefinitioninvolves theusageof
machinelearning, dataminingandothercomputationalmethods toenhance
thepresentationand understandingof thehigh-throughputdatathatis
generatedbydifferentsystems. Examples
includebioinformaticsinwhichinformationengineeringtackles thehigh-
throughputbiological datafor analysis andbetterbiological understanding.

Informationengineeringhas
manypurposes,includingorganizationplanning, business re-
engineering,applicationdevelopment,informationsystems
planningandsystems re-engineering.

Object-orientedanalysisanddesign:

(OOAD)is a softwareengineeringapproachthatmodels asystem as

agroupof interactingobjects. Eachobjectrepresentssome entityof
interestinthesystem being modeled,andis characterizedbyits class,its state
(dataelements),andits behavior.

Various modelscanbe createdtoshow thestatic structure,dynamic

behavior, andrun-time deploymentof these collaboratingobjects.
Thereareanumberof differentnotations forrepresentingthesemodels,such as
theUnified Modeling Language (UML). An object-orientedsystem is
composedof objects.

Thebehaviorof the system results from the collaborationof those

objects. Collaborationbetweenobjects involvesthose
sendingmessagestoeach other. Sendingamessage differs from
callingafunctioninthatwhen atargetobject receives amessage, itdecides
onits own whatfunctiontocarryouttoservicethat message.

Thesame message
maybeimplementedbymanydifferentfunctions,theone selected
dependingonthestate of the targetobject.
Structuralanalysis:

(SA)is thedeterminationof the effects of loads

onphysicalstructures andtheir components. Structures subject tothis
typeof analysis includeall thatmust

withstandloads,suchas buildings,
bridges,vehicles,machinery,furniture,attire,soil strata,prostheses
andbiological tissue.

Structuralanalysis incorporates thefields of applied

mechanics,materials science andappliedmathematics
tocomputeastructure's deformations,internal
forces,stresses,supportreactions,accelerations,andstability.
Theresults of the analysis areusedtoverifyastructure's fitness
foruse,oftensavingphysicaltests.
 Structuralanalysis isthus akeypartof thestructurerefers
toabodyorsystem of connectedparts
[Link] relatedtoCivil
Engineeringincludebuildings, bridges,andtowers;andinotherbranches
of engineering,shipandaircraftframes,tanks,pressurevessels,
mechanical systems, andelectrical supportingstructures
areimportant.

Inordertodesignastructure,onemustserveaspecifiedfunctionfor
public use,theengineermustaccountfor its
safety,aesthetics,andserviceability,while
takingintoconsiderationeconomic andenvironmental constraints.
Otherbranches of engineeringworkonawidevarietyof
nonbindingstructures.
System Participants and Interested Parties
System Participants and Interested Parties:
To date, we have identified the following list of participants for this
system.

Direct Users

Managers

Crew Trainers

Cash counter person

Cooking Staff
Indirect Users

Working staff

Customers
History of the existing
system
The present system in McDonalds starts from the Branch Manager
who is at highest post in a branch. The branch manager is head at a
branch which manages and resolves all the matters related to
administrative or management. Branch manager handles cash flow
and is responsible to provide information to head-office at Fortress
Square Lahore. Then comes 1st Ass. Manager who works with branch
manager and assists him. Then comes 2 nd Ass. Manager who works
with 1st [Link]. Then the shift manager handles the affairs of
changing shift of staff and deals their affairs. Then comes CREW-
TRAINER who guide and manages the lower staff like cooking staff
and cash counter staff and other lower staff. His duty is to check if all
lower staff is working well and also trains the lower staff that how to
deal with customers and manage all affairs in a proper way. He also
resolves customer related matters if customer has any complaint.
McDonalds is based on self-service and take away service.
Customers come and check out the menu and places his/her order on
counter. Customer has to pay for orders at the same time as places the
order and gets his receipts. Then customer has to wait on his seat
until the order gets ready. Staff member which takes order of
customer and takes payment deliver the order to cooking staff and
they make the order. McDonalds give customer 2 choices i-e Take-
away or to self-service table sitting.

McDonalds in that they implement MIS system that is used to

produce periodic reports as a daily list of employees and hours of
work, or a monthly report of expenditures against budget. McDonalds
MIS used because the purpose of MIS is to provide profitability and
information to help managers and employees understand the
company's performance and plan its future direction. Other systems
in McDonald’s involve:

Transaction Processing System (TPS)

 First transaction happens when two people make an exchange, and
collection of data on this subject called transaction processing,
transaction processing is the collection, storage, modification and
retrieval operations of an organization. transaction system
is important to answer routine questions and assists in the conduct of
business such as payroll, employee record keeping or paying an
employee. It is important to store transaction data recording
and protected because transaction typically involves an exchange of
money is essential for any organization.
How Transaction Processing System is implemented in
McDonalds?
daily McDonalds sells a huge amount of hamburgers, so McDonalds
should order the raw materials from its supplier, McDonalds each
time placing an order with its supplier, a transaction is happening, and
the transaction processing system records relevant information such
as vendor name, address, quality of
items purchased and then the invoice amount.

System Decision Support (DSS)

 system decision support is used to model data and make quality
decisions based on the data, make the right decision is usually based
on data quality and its ability to analyze data, systems support
decision are generally computer applications with a human
component. They can sift through large amounts of data and to choose
between the many choices and supports the decision of non - routine.
How the decision support system implemented in McDonalds?
At first Mac started as a small restaurant selling food to customers,
the company expanded slowly, then McDonalds and analyze the
market to come with the option, as we know we are in the era
of technology, McDonalds so thought to provide wireless services, so
the company to gather information on customer usage of wireless
services, length of stay and level of sales, the decision support system
to analyze incoming data with the decision to provide wireless
services in their restaurant.
Management Information Systems (MIS)
 
management information system is a system that provides the
information necessary to effectively manage organizations.
management information systems involve three main resources:
technology, information, and people, and most important resource
is people, the information we receive supports the decision routine in
the functional areas
How management information system is implemented in
McDonalds?
McDonalds in that they implement MIS system that is used to
produce periodic reports as a daily list of employees and hours of
work, or a monthly report of expenditures against budget. McDonalds
MIS used because the purpose of MIS is to provide profitability and
information to help managers and employees understand the
company's performance and plan its future direction..
POS system "Scale of Points System
McDonald's is a restaurant very busy because many customers will be
the first priority for McDonald's is offering the best restaurant experience
for customers, so that McDonalds used the POS system "point system-wide"
to ensure order quickly and accurately, because this system is used to
accelerate business processes, it can take massive amounts of data in
seconds., With these systems, each command is immediately
transmitted to multiple workstations throughout installation,
the cashier knows instantly what the payment is due. The kitchen
knows that orders arrive and how long a customer was waiting.

Support activities
Firm infrastructure: This includes planning systems, finance, etc.
Quality assurance also the structure and routines to maintain the
culture of the organization are included here.
Management of appeal rights: Includes, among other things
recruiting, training and development of reward systems.
Technological development: is obviously important when it comes
to the actual product, but it is also important in the process of
manufacturing the finished product and the resources that is central to
this work.
Procurement: Includes all activities that meet all the necessary raw
material to be available for business activities.
Major activities
Inbound logistics: This includes receiving goods, storage,
transmission and distribution. Control of the commodity is a central
element in this case.
Operations: includes all activities which make the product or service.
From basic to finished product. This also includes the manufacturing
process, testing and rap, etc.
Outbound Logistics: storage and distribution are the finished product
Marketing and sales: This includes commercial and sales. The client
receives the opinion of the product for ad campaigns and marketing.
The product is then available to the client. Sales Administration
manages this kind of work.
The service includes all activities, which gets the value of the product
or service.
Analysis of the value chain: McDonald’s Technology:

Some restaurants will offer 561 Driving Wi-Fi hotspots BT Open

zone to attract business travelers

In the U.S., testing wireless 400 restaurants in four cities attracted new, mainly
older users, 60 percent of them said they would not have visited if it
were not for wireless access.
touch screen TV will be tested in 10 restaurants in the first quarter
of this year.
Internet terminals and PlayStation are likely to be implemented this
year.
Mobile devices are already used to taking orders and reduce wait
times in 500 McDonald's restaurants
Human resources:
Nearly 60% of all managers in stores Macdonald started out as hourly
associates. This indicates that MacDonald gives employees the
opportunity for career advancement. Employees are encouraged to
communicate openly, offer new ideas, take risks, strive for excellence
and fun. Macdonald has been ranked as one of America's 100 Best
Companies to Work For in recent surveys. Employees receive
competitive wages and comprehensive benefits. These benefits
include both full time and part-time people. When hiring new
employees the company began a comprehensive program of
recruitment in the community where the store is to identify
candidates. Recruitment programs are well known and practical,
offering an opportunity for job seekers and society begin to become
familiar. When new employees begin to Macdonald, they are
presented with two basic rules of Macdonald. Theyare:Rule 1: The
customer is always right Rule 2: If the client happens to be wrong, see
section 1.

Command: 
The national headquarters apply to goods stores all Macdonald.
Macdonald is working with suppliers to find ways to cut costs and
still make a reasonable profit. As a result of this teamwork, less
packaging and distribution systems are streamlined to reduce the total cost of
the product.
Marketing:
 The majority of sales in retail merchandising for a national
advertising account. The company sells its own brands. Macdonald
has committed to buy products from local and regional suppliers,
instead of buying cheaper elsewhere. MacDonald Innovation Network
promotes new products and ideas. It offers inventors and
entrepreneurs inexperienced professional advice to determine the
commercial potential of products that are still under development, or
have a sales history of less than six months. The process also helps
identify risks to bring the product to the market
Service:
All stores Macdonald maintain uniform prices, unless the lower prices
are needed to meet local competition. Sales are primarily on a self-
service cash-and-carry basis with the goal of maximizing sales
volume and inventory turnover while minimizing expenses. Bank
credit card programs, operates without recourse to the Company, is
available in all stores. The refueling system also helps the store
to accommodate customer requests. The stores are organized the same
way everywhere in the world, so customers can identify with the
stores where they go.
HIERARICHY OF MANAGEMENT OF McDonalds
 Branch Manager

ASSISTANT MANAGER

ASSISTANT OF ASSISTANT MANAGER

SHIFT MANAGER

CREW TRAINERSCOOKING STAFF CASH-COUTER STAFF

Objectives
 MIS are precious and costly assets, and require detailed planning if
their design, implementation and operation are to be successful. The
adequate introduction
andperformanceofMISrequirethattheybuiltonalreadyexisting
elements,andensureconsultationandcoordinationwithall stakeholders.

Akeyissueforthe application ofMISisopendistribution ofinformation,

providingeach oftheactors withthesamebasic overview and synthesis.

Major objectives of MIS areto:

ReachanunderstandingoftherelevantProcessesonthebasisofthe
[Link] forthedevelopmentof
models,requiredfor forecastingandsimulation.

Provideinformation onthecurrentsituation,especiallyforearlywarning
purposes,forinstancerelatedtoissuesimpactingonfoodsecurity,waterresour
ces orpestanddisease status.

Forecastchanges andimpacts, either natural or man-made, as an

elementinvulnerabilityassessments.
Forecasttheconsequencesofpolicydecisionsand measuresbeforethey are
[Link] optionsforseveral given scenarios
basedonthepossible resultsandpredictedconsequencesandselectingthemost
acceptable alternatives.

ManagementSub structure

Most managementinformationsystems specializein particular

commercial andindustrialsectors,aspects of the
enterprise,ormanagementsubstructure.

Management information systems (MIS)

Regularlyscheduledreportsbasedondata extractedand
summarizedfromthe firm'sunderlyingtransactionprocessing
systemstomiddleandoperationallevel managers toidentifyandinform
structuredandsemi-structureddecisionproblems.

Decision support systems (DSS)

Decision support systems(DSS)arecomputerprogramapplicationusedby

middle management tocompileinformationfroma widerangeofsourcestosupport
problemsolvinganddecisionmaking.

Executive informationsystems(ELS)
 Executiveinformationsystems(ELS)isa reportingtoolthatprovidesquick
accesstosummarizedreportscomingfromallcompanylevelsanddepartments such
as accounting,humanresources andoperations.

Marketing information systems

Marketinginformationsystemsare MISdesigned specificallyformanaging

the marketingaspects of the business.

Office automation systems (OAS)

Officeautomation systems(OAS)support communicationand productivityin

[Link]
lementedatany andall levelsof management.
 MIS Applications

MIS applicationshouldmeetcriteriarelatingto:

Timeliness

Completeness

Reliability

Availability

Accessibility

Cost-effectiveness
 Advantages of MIS

Thefollowingaresomeofthebenefitsthatcanbeattainedfordifferenttypes of
managementinformationsystems.

Companiesareabletohighlighttheirstrengthsandweaknesses
duetothepresenceofrevenuereports,employees'performancerecordetc.
Theidentificationoftheseaspects canhelp the company improve their business
processes andoperation.

Givinganoverall pictureofthecompanandactingasa
communicationandplanningtool.
Theavailabilityofthecustomerdataandfeedbackcanhelpthe company toalign
theirbusinessprocessesaccording totheneedsofthe customers.
Theeffectivemanagementof customerdatacan helpthecompany toperform direct
marketingandpromotionactivities.

Informationisconsideredtobe animportant assetfor any companyinthe

[Link] consumerbuyingtrendsand
behaviorscanbepredictedby theanalysisofsalesand revenuereportsfrom each
operatingregionof the company.

A goodMIS willoffersignificanttime savings andefficiencygains.

AgoodMISwilldelivermeasurablecostsavingsandimproved profits.

MISwillgivebusinessownerstheinformationtheyneedtomap thefutureof their

business

It Facilitatesplanning: MISimprovesthequality ofplants by

[Link] increasein
thesizeandcomplexityoforganizations, managershavelostpersonalcontact
withthesceneof operations.

InMinimizesinformationoverload:MISchangethelargeramount
ofdataintosummarizeformandtherebyavoidstheconfusionwhichmay arise
whenmanagersarefloodedwithdetailed facts.

MISEncouragesDecentralization:Decentralizationofauthorityis
[Link]
issuccessfullyusedformeasuringperformanceandmakingnecessarychange
intheorganizational plans andprocedures.
It bringsCoordination: MISfacilitiesintegration of specialized
activitiesbykeeping eachdepartmentawareoftheproblemandrequirements of
otherdepartments. Itconnects alldecisioncenters intheorganization.

Itmakescontroleasier:MISservesas alinkbetween managerial planningand

[Link] ofmanagement toevaluateand
[Link] dataprocessing
andstoragecapabilitiesandreducedthecost.

MISassembles, process, stores , Retrieves , evaluates and Disseminates

theinformation.
 Disadvantages of MIS

Thereare some disadvantages of MIS, whichmay causes problems for

its
[Link]
r anumberof reasons.

 Systemsbreak down, interrupting smooth operations and causing

customerdissatisfaction.

 Forinstance,customersmaybechargedforthewrongservicesorfor
merchandise thattheydidnotorder.


Also,defectiveinformationsystemscandeliverthewronginformationto
othersystems,which couldcreatefurtherproblemsforthecompanyand its
customers.

Furthermore,systems arevulnerabletohackers andfraud.

Performancemeasurement– whatitis?

Performancemeasurementhasbeendefined forlibrarian asthe process

ofsystematically assessingeffectiveness against a predeterminednormor
standard. Today thereisincreasingemphasison
measuringperformanceoflibraryand [Link]
thattheoptimumlevelofserviceisprovidedsothatalluser needsare met.

Whyperformancemeasurement?

Theperformance is measuredto:

Determinewhetherandhow wellgoals are beingfulfilled.

Probeintothereasons for specific successes andfailures

Explore techniques forincreasingprogrammereffectiveness

Establishafoundationfor furtherresearch
PROJECT OBJECTIVES
This project is conducted to find existing MIS in McDonalds.

Develop centralized database that will result in significant advantages

for McDonalds and customers.

This project gives the solutions and suggestions to McDonalds to

make better system and to make as strong to compete others.

This will give them high economy and great profit.

Obviously, a good system contains good profit as it serves the

customer in a better way.

We have evaluated the running system in this branch of McDonalds

and found many problems in it
PROJECT CONCEPTIONS
This project was conceived after analyzing that the customers and
staff under higher management face many problems and those
problems can be minimized by reviewing and analyzing their present
management information system and studying all related aspects and
facts that directly or indirectly deals with their management staff and
other higher management that are monitoring all the process carried
out.
PROBLEM STATEMENT
INITIAL SCOPE OF THE PROJECT

This cross-functional project will support or impact the following

departments and fields:

Lower Staff
Customers

Accounts available and payable

Member services for customers

It is recognized that project scope may need to be refined over the

course of project.

Any significant deviation of functionality, cost or time table must be

reported to the appropriate [Link] director must promptly
request and facilitate a scope change consensus meeting of the
information system steering committee.

PROJECT VISION

Our general vision is for McDonald's to end up noticeably a current,

dynamic burger organization conveying a contemporary client
encounter. Current is about getting the brand to where we should be
today and dynamic is about doing what it takes to be the McDonald's
our clients will expect tomorrow. To understand this dedication, we
are centered around to point out some of the basic improvements that
can be done easily which will help McDonalds to achieve a milestone
and to take their marketing strategies to next level by improving
theirsystems and other such things that made things more simple and
giving a world-class encounter that makes them feel welcome and
esteemed.
MANAGEMENT CONSTRAINTS

1. Plan of Goods and Services. McDonald's objective in this vital

choice region of operations administration is to give reasonable
items. In that capacity, the serving sizes and costs of its items
depend on the most mainstream customer desires.
Notwithstanding, some McDonald's items are limited in size to
make them more reasonable.

2. Quality Management. The organization means to amplify item

quality inside imperatives, for example, expenses and value limits.
McDonald's uses a generation line technique to keep up item
quality consistency. Consistency fulfills buyers' assumptions
about McDonald's and its image in this key choice territory of
operations administration.

3. Process and Capacity Design. McDonald's procedure and limit

configuration is fixated on productivity for cost-minimization that
backings the organization's techniques. This key choice territory
of operations administration concentrates on keeping up process
proficiency and satisfactory ability to satisfy showcase request. At
McDonald's, the generation line technique amplifies proficiency
and limit use.
4. Area Strategy. McDonald's objective in this vital choice region
of operations administration is to set up areas for most extreme
market reach. McDonald's advertising blend incorporates
eateries, stands, and the organization's site and versatile
application as settings. Through these areas/settings, McDonald's
achieves clients in conventional and online ways.

5. Format Design and Strategy. McDonald's uses common sense

for this choice zone of operations administration. The technique
includes boosting space use in eateries and booths, as opposed to
concentrating on solace and extensive size.

6. Work Design and Human Resources. McDonald's human asset

systems include preparing for aptitudes required in the creation
line in eatery kitchens or generation territories. For this choice
region of operations administration, individual and hierarchical
learning are likewise accentuated to bolster McDonald's
authoritative culture.

7. Store network Management. The company's worldwide

production network bolsters its different areas around the globe.
McDonald's has a technique of store network enhancement for
this choice zone of operations administration. Such methodology
includes getting more providers from various districts to diminish
McDonald's production network dangers.
8. Stock Management. McDonald's objective for this key choice
region of operations administration is to limit stock expenses
while supporting eatery operations. The organization does not
straightforwardly pitch items and fixings to its eateries. Rather,
neighborhood and provincial delegates and merchants organize
with McDonald's eatery supervisors to deal with their stock.

9. Planning. McDonald's uses corporate traditions for planning,

in light of neighborhood economic situations and laws, and store
network needs. For instance, the organization's methodology
includes consistent and occasional timetables to address changes
in nearby market request. Therefore, in this choice region of
operations administration, McDonald's is adaptable and adjusts
to nearby economic situations.

10. Support. McDonald's lets eatery administrators or franchisees

select support specialist organizations. Be that as it may, for
kitchen/generation hardware, McDonald's Corporation
additionally has ensured/endorsed upkeep suppliers. Along these
lines, the organization addresses this key choice region of
operations administration through neighborhood and corporate
control.

TECHNOLOGY CONSTRAINTS
While going through this project and covering all the facts and figures and collaborating with all
group mates we had found and enlisted some of the major technology constraints that lack modern
needs;

One of the most technology lack McDonald’s have is there out dated computers and low specification
devices that are unable to meet costumer’srequirements and also waste too much time in ordering
booking and bill processing that has a bad impact both on McDonald’s marketing and reputation.

The other major drawback that we observed was there home delivery booking order basically they
have a large no of costumer’s but they don’t have a proper way to order something online because
there app is to slow to order and most of the time the app is not working that also lacks basic
requirement of costumer’s needs.

Most of the branches of McDonald’s also don’t have a facility to pay through Credit or debit card
except a few of their main branches. This is the most basic thing that can have a great effect on their
sales and other such things while competing the other brands like burger king kfc and timmys.

Most of the staff they have are well versed how to operate a simple management information software
to book order and for billing purpose but they don’t have facilities to save the time of their costumers