FINE DINING with WINE SERVICE
Welcoming the guest
Captain: Good afternoon maam, welcome to Obra de Amor Restaurant, How can I help you?
Guest: I have a reservation.
Captain: Maam, May I have your name and confirmation number?
Guest: Juliet Sagaral.
Captain: Okay Maam, please have sit while I check your reservation details.
Guest: Okay.
Leading the guest to the table
Captain: Im sorry to keep you waiting maam, I will lead you to your table, this way please.
Seating the guest
Captain: Maam, please be seated, the waiter will be here to take your order.
Guest: Okay
Captain: Please excuse me.
Serving water
Waiter: Good afternoon maam, Im joy your waiter for today. Would you like me to fill your glass
with water?
Guest: Yes please.
Offering Before dinner drinks
Waiter: would you like to have an aperitif maam?
Guest: no
Unfolding the table napkin
Waiter: May I lay the napkin in your lap maam?
Guest: Yes
Waiter: Excuse me.
Presenting the menu
Waiter: Maam, here’s the menu for your food selection.
Taking for order
Waiter: Excuse me maam, may I take your order now?
Guest: Okay. I would like to have a soup of cream of cauliflower, caesar salad, cardamom
maple salmon and raspberry mousse.
Waiter: How about for your drinks maam?
Guest: oh I forgot, I would also like to have chardonnay.
Waiter: Okay maam.
Suggestive selling
Waiter: How about for your appetizer maam? We have Bruschetta and its our best seller.
Guest: Okay. I will also have that one.
Waiter: How about for your beverage maam? All of our drinks are guaranteed freshly made.
Guest: can you suggest?
Waiter: Yes maam, would you like to have a Valencia Fizz? Its a super refreshing mocktail that
is made of best quality Valencia oranges.
Gues: Okay, 1 valencia fizz also.
Waiter: Okay maam. Will this be all?
Guest: Yes.
Repeat Order
Waiter: Maam I will repeat your order. Bruschetta, Caesar salad, cream of cauliflower,
Cardamom maple salmon, Raspberry mousse, Valencia fizz and Chardonnay. Is it all correct?
Guest: Yes.
Informing the guest the time of food to be serve
Waiter: Maam, I would like to inform you that your food will be serve in 15 mins.
Completing/Adjusting the table
Waiter: Excuse me maam, May I set the table?
Guest: okay
Serving for according to sequence
Waiter: Excuse me maam, here’s your food.
- appetizer
- soup
- salad
- main course
- dessert
- beverage/Wine
Clearing the table
Waiter: Excuse me maam, are you done? May I clear it now?
Presenting the bill
Waiter: Maam, May I ask if how would you like to settle your bill? Cash or credit?
Guest: Credit card.
Waiter: Maam, may I have your card and a valid ID?
Guest: Yes, here.
Giving change/Receipt
Waiter: Maam, please sign here.
Guest: okay.
Bidding goodbye
Waiter: Maam thankyou for dining with us and hope to see you again.
Guest: Thankyou.
Waiter: Maam, would you like me to assist you in going out?
Guest: okay
Waiter: This wat please.