Digital BankingGroup
Welcome to the Bank of Punjab Mobile Banking App
The BOP Mobile Banking App lets you take control of your personal accounts. This guide helps you set up,
register and use the BOP Mobile Banking app on your smart phone.
You may wish to have your phone handy while reading this guide to help you get the most out of banking
on the go.
Once you are registered, you can do your everyday
banking quickly,securelyand conveniently, including:
• Check your Account Balances
• View Transaction Details/Mini Statement
• Transfer Funds across Pakistan to any account
• Utility Bill Payment
• Mobile Top Ups
• Schedule Payments
• Manage Debit Cards & much more!
The App is completely self
service – from subscription to
transaction execution.
How to download the App and self Register your self
1 Debit Card
Before you get started you will need to download the Bank of Punjab Mobile Your Debit Card is the primary requirement for
Banking app to your smartphone. You can do this by following below steps, the registration of Mobile Banking. If you do not
depending on phone’s operating system. have one, you can request it through a Branch
2 SMS Alerts
For Mobile Banking registration it is necessary
for you to register for SMS Alerts Service. If you
1. Go to the App Store 1. Go to the Play Store are not registered for SMS alerts service, please
2. Search “BOP Mobile” 2. Search “BOP Mobile” call at the call center for registration
3. Install the App 3. Install the App 3 Debit Card PIN
The application will authenticate your Debit Card
PIN for verification. If you do not remember your
Once you have downloaded the BOP Mobile Banking App, Debit Card PIN, please call at the call center for
you are ready to start registering PIN issuance
For registration please check that:
4 Biometric Verified
• Your CNIC is with you 1 Make sure you have provided Biometric Consent for
service activation at your nearest branch.
• Your Activated Debit Card is with you 2
• Your remember your Debit Card PIN 3 5 Call Center activation
• You are registered for SMS alerts service 4
For Mobile Banking registration it is necessary for
• BVS Verified 5 you to activate services by calling BOP Contact
• Activation from call center 6 Center 111-267-200 from your registered number.
How to download the App and Register Through
Call Center
Before you get started you will need to download the Bank of Punjab Mobile
Banking app to your smartphone. You can do this by following below steps, 1
depending on phone’s operating system. Debit Card
Your Debit Card is the primary requirement for
the registration of Mobile Banking. If you do not
have one, you can request it through a Branch
1. Go to the App Store 1. Go to the Play Store 2 SMS Alerts
2. Search “BOP Mobile” 2. Search “BOP Mobile”
For Mobile Banking registration it is necessary
3. Install the App 3. Install the App for you to register for SMS Alerts Service. If you
are not registered for SMS alerts service, please
call at the call center for registration
Once you have downloaded the BOP Mobile Banking App,
you are ready to call on BOP call center and get register yourself for Mobile Banking
3 Biometric Verified
For registration please check that: As per the requirements if State Bank of Pakistan for
Mobile Banking registration it is necessary that the
customer perform biometric verification
• Your CNIC is with you 1
• Your Activated Debit Card is with you 2
4
• You are registered for SMS alerts service 3
• BVS Verified
4
When you are ready, open the app and follow the steps below
Registering your Mobile Banking Account
You will need to enter your CNIC number, Debit Card Number and your ATM PIN.
You will only need to enter this information once.
Register for the app using a Debit Card. If you have more than one account,
choose one to register with; you will be able to add your other accounts in the
app after you have finished registration.
On Screen 3 please ensure the following
• Your Mobile Number is Correct
• The Login ID should be at least 5 characters long and
may contain up to 20 Alphabets and Numeric
characters. Special characters are not allowed.
Your Password 1 2 3
On successfully completing your Mobile Banking
Registration, your password will be sent to your Tap Register Enter your CNIC, Enter your First and
registered mobile number. On your first login, the Card Number Last Name
application will ask you to set the password of your and ATM PIN. and Choose your Login ID
choice. Your password can be up to 8 characters long
and should be consist of Alphabets and Numeric
characters.
Logging In
Along with your Login ID and Password you will need four-
digit OTP (One Time Pin) each time you log in to the BOP
Mobile Banking app. The OTP will be sent to your Mobile
number and email address simultaneously.
OTP (one time PIN) adds a secondary layer of security to your mobile
banking account. This 2 factor authentication ensures that your account 1 Enter Your Login ID
can only accessed by you with the combination of User ID, Password and
OTP.
4 Enter OTP
(Auto Fetched)
2 Enter Your Password
One Time PIN (OTP)
As the name implies, OTP can only be used once for
login. Every time you login a new PIN is generated and
sent to you. This OTP remains active only for 60 seconds 3 Tap Login
and gets expired if not used 5 Auto OK Or Customer can simply
login by enabling
biometric login from
settings
Understanding your Mobile Banking
Application
Once you are registered, you can perform various financial transactions
like Funds Transfers, Bill Payments, View Account Balance as well as
maintenance activities such as Activate/Deactivate Debit Cards, Email
Update and even send feedback about your experience with BOP
Mobile Banking.
OTP Secured Transactions
All the financial transactions will require OTP (one time
PIN) to complete. Just like log in, the OTP will be sent to
your Mobile and Email Address. Without the correct
OTP the financial transaction would not be completed
Beneficiary Account and Biller Addition You can view your account View your Debit Card status Transfer funds to your BOP
balance and transaction and change the status of or any other bank’s account
For all the funds transfers and Bill Payments you have to history in My Accounts your card in Card Menu in Pakistan
add a beneficiary account and the Biller through Add Menu
Beneficiary and Add Biller tab in Transfer and Bill
Payments Menu respectively.
The beneficiary and biller addition are also OTP secured
just like your Log In and Financial Transactions.
Pay your all utility, mobile Have your Say! In Settings menu you can
and internet bills through change your email address
Bill Payments. That includes and deactivate your mobile
Prepaid Mobile Top-ups! banking account
My Accounts
Note:
You can manage your accounts under this tab.
You do not need multiple app profiles for each account maintained with BOP. Simply
use the ‘ad an account’ option and follow in-app instructions to add multiple accounts.
View Account Details
View Mini Statement
Add Accounts
Account Number
Account Title
Account Type
Mini Statement Tab Shows last
Account Type Ten Transactions of all types i-e
Debit, Credit, Bill Payments,
Funds Transfer or POS Purchase
etc.
Card Management
You can manage your card under this tab.
Activate/de-activate online transaction session
Temporary Card Blocking
Activate/de-activate international transaction session
To Activate & Deactivation Online Transactions on your Debit Card
Similarly customer can deactivate
online transaction session through
BOP Mobile Application
Tap Online Tap Activate Select date and Enter OTP (Auto Tap Ok
Transaction tap Ok Fetched)
Card Management
You can manage your card under this tab.
Activate/de-activate online transaction session
Temporary Card Blocking
Activate/de-activate international transaction session
Temporary Card Blocking
Tap Temporary Card Blocking Tap Deactivate Enter OTP (Auto Fetched) Tap Ok
Card Management
You can manage your card under this tab.
Activate/de-activate online transaction session
Temporary Card Blocking
Activate/de-activate international transaction session
Temporary Card Un-Blocking
Tap Temporary Card Blocking Tap Activate Enter OTP (Auto Fetched) Tap Ok
Card Management
You can manage your card under this tab.
Activate/de-activate online transaction session
Temporary Card Blocking
Activate/de-activate international transaction session
To Activate & Deactivation International Transactions on your Debit Card
Similarly customer can
deactivate International
transaction session through
BOP Mobile Application
Tap International
Tap Activate Enter OTP (Auto Fetched) Tap Ok
transaction Select date and tab Ok
Funds Transfer
You can transfer funds to BOP, any other bank account, add
beneficiary and schedule payment through this option
Add Beneficiary
Schedule Funds Transfer
Within BOP Funds Transfer
Inter Bank Funds Transfer
Add Beneficiary
Tap Transfer Tap Add Beneficiary Enter required details
Enter OTP (Auto Fetched) Tap Ok
and tab Ok
Funds Transfer
You can transfer funds to BOP, any other bank account, add
beneficiary and schedule payment through this option
Add Beneficiary
Schedule Funds Transfer
Within BOP Funds Transfer
Inter Bank Funds Transfer
Within BOP Funds Transfer
Tap Transfer Tap Within BOP Funds Enter required details Enter OTP (Auto Fetched) Tap Ok
Tap Select Beneficiary Tap Confirm
Transfer and tab Ok
Funds Transfer
You can transfer funds to BOP, any other bank account, add
beneficiary and schedule payment through this option
Add Beneficiary
Schedule Funds Transfer
Within BOP Funds Transfer
Inter Bank Funds Transfer
Inter Bank Funds Transfer
Tap Transfer Tap Inter Bank Funds Select Beneficiary Enter required details Tap Confirm Enter OTP (Auto Fetched) Tap Ok
Transfer and tab Next
Funds Transfer
You can transfer funds to BOP, any other bank account, add
beneficiary and schedule payment through this option
Add Beneficiary
Schedule Funds Transfer
Within BOP Funds Transfer
Inter Bank Funds Transfer
Schedule Funds Transfer
Tap Transfer Tap Schedule Funds Tap Schedule New Enter required details Enter OTP (Auto Fetched) Tap Ok
transfer and tab Ok
Bill Payments
You can add payee, pay your mobile and utility bills and schedule
payment through this option
Add Bill Payee
Schedule Bill Payments
Bill Payments
Add Bill Payee
Tap Bill Payments Tap Add Bill Payee Enter required details Tab (Confirm) Enter OTP (Auto Fetched) Tap Ok
and tab Next
Bill Payments
You can add payee, pay your mobile and utility bills and schedule
payment through this option
Add Bill Payee
Schedule Bill Payments
Bill Payments
Bill Payment
Tap Confirm Enter OTP (Auto Fetched) Tap Ok
Tap Bill Payments Tap Bill Payments Select Bill Payee Enter required details
and tab Next
Bill Payments
You can add payee, pay your mobile and utility bills and schedule
payment through this option
Add Bill Payee
Schedule Bill Payments
Bill Payments
Schedule Bill Payment
Customer can schedule only
open ended payments.
Invoice based payments can
not be scheduled.
Tap Bill Payments Tap Schedule Bill Tap Schedule New Enter required details Tap Ok
Enter OTP (Auto Fetched)
Payments and tab Ok
De-activation of Mobile Banking
You can also de-activate your mobile banking using mobile
application
If a customer de-activate his Mobile Application, system will
perform the following
Remove Biometric check from system
Remove Call Center activation Check
Customer will need to fulfill the above mentioned pre- requites
again to activate his Mobile Banking service
Tap Settings Tap Deactivate Mobile Tap OK
Banking
Enable Biometric Login
You can also use your fingerprint (biometrics) to login. Simply follow the in app instructions to enable the service.
Tap Enable/Disable Enter Login, password and Enter OTP and Tap Enable Tap Please your finger
Tap Settings Tap Enable
Biometric login terms and conditions tap ok (Auto) on the scanner
check box and tab
login
1 Tap Logout
Logging Out
When you have finished using the app, you can tap Logout and
your account will be logged out securely.
In case you switch the app or leave the mobile banking app
opened on your phone, your account will logged out
automatically in 60 seconds of idle time.
Important Note
Remember, if your phone is lost or stolen, contact us
straight away on (042) 111 267 200 so that we can
deactivate your BOP Mobile Banking account
2 Tap Yes
Thank you for using BOP Mobile Banking Application
