7/13/22, 8:47 PM Online Assignment: Attempt review

Started on Wednesday, 13 July 2022, 8:28 PM

Question 1

Complete
Mark 1.00 out of 1.00

Which of the following is an example of a statement that is sender-centered?

Select one:
a. Please send a copy of your annual report.
b. Congratulations on your new job with the sales department.
c. All customers receive a discount with the coupon.
d. I want to take this opportunity to offer my thanks for the service provided. 

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Question 2

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Chetana is the manager of the claims department for a large insurance company. She has a one-hour meeting with her staff to explain the
new claim form which the company will use next month. This is an example of which type of organizational communication?

Select one:
a. horizontal
b. downward
c. upward
d. grapevine

Question 3


Complete
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Jena explains a new policy to his staff which prohibits the use of office computers for personal e-mail. Several of the employees frown at the
news and one staff member makes a sarcastic remark. Steve’s staff is

Select one:
a. decoding.
b. giving feedback.
c. interfering. 

d. encoding.

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Question 4

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Interpersonal communication is also known as

Select one:
a. two-way, not face-to-face
b. two-way, face-to-face
c. one-way, not face-to-face
d. none of the options given

Question 5

Complete
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
The manager told her staff, “Because you have 29 percent of your goal in for the week, you will make a bonus.” This is an example of

Select one:
a. a sender-centered message.
b. an effective adoption of the message.
c. a message showing sincere concern for her staff.
d. a receiver-centered message. 

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Question 6

Complete
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A receiver’s reaction to a message is strongly influenced by

Select one:
a. an emphatic beginning sentence or ending sentence.
b. the sequence of the ideas presented
c. none of the options given
d. both emphatic beginning and ending of the sentence and sequence of the ideas presented

Question 7

Complete
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
Janet tells Juan, "Don't be late for work." Janet's probable metacommunication is

Select one:
a. “You are frequently late for work and this is a warning.”
b. "I'm in charge here."
c. “This is America, not Mexico.”
d. No metacommunication appears in the statement. 

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Question 8

Complete
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Which of the following is NOT a benefit of e-mail?

Select one:
a. E-mail is private because it requires the use of a password to access it.
b. E-mail relieves the recipient from playing "telephone tag."
c. E-mail reaches people more quickly than letters or memorandums.
d. E-mail can be easily discarded when the message does not have to be kept.

Question 9

Complete
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
Which of the following sentences best expresses the receiver's point of view?

Select one:
a. I want to take this opportunity to offer my congratulations on your recent promotion.
b. I hear that congratulations are in order!
c. A promotion is always great news.
d. Congratulations on your recent promotion to regional manager. 

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Question 10

Complete
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Which of the following is NOT an advantage of a company weblog?

Select one:
a. Allows employees to vent frustrations anonymously.
b. Helps service teams troubleshoot current problems.
c. Enhances business and build customer loyalty.
d. Provides dynamic, rapidly changing communication channels.

Question 11

Complete
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
Which of the following is the most accurate statement concerning a business person’s vocabulary?

Select one:
a. Business people don’t need a broad vocabulary because simple language is best in business.
b. Business people need a broad vocabulary of simple words so they can always relate to the non-experts in their audience.
c. Business people need only a small working vocabulary and can use the computer thesaurus on the infrequent occasions when a
complex word is needed.

d. Business people need a broad vocabulary to choose precisely the right word for a given situation.

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Question 12

Complete
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All of the following statements about nonverbal messages are true EXCEPT

Select one:
a. Nonverbal messages are consistent across cultures.
b. Nonverbal messages may be beneficial or harmful.
c. Nonverbal messages may be intentional or unintentional.
d. Nonverbal messages cannot be avoided.

Question 13

Complete
Mark 1.00 out of 1.00

Jeff receives an email from his boss, Carol, who is on an international flight. As Jeff interprets the instructions from the e-mail he is in the act
of

Select one:
a. interfering.
b. giving feedback.
c. encoding.

d. decoding.

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Question 14

Complete
Mark 0.00 out of 1.00

Which of the following is true concerning the use of graphics in business documents?

Select one:
a. Understanding and retention are enhanced by the use of graphics
b. All of the options given are true
c. Graphics should be selected that are appropriate for the data and audience
d. Visually presented data can be easily distorted leading the reader to form incorrect assumptions about the information

Question 15

Complete
Mark 1.00 out of 1.00

The ____ communication channel is created by management to control individual and group behavior and to achieve the organization’s
goals.

Select one:
a. Oral
b. Informal
c. e-mail

d. Formal

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Question 16

Complete
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In downward communication management attempts to ____ activities within an organization while with lateral communication management
hopes to ____ them.

Select one:
a. coordinate; control
b. control; coordinate
c. coordinate; contain
d. conduct; control

Question 17


Complete
Mark 0.00 out of 1.00

When composing an email message,

Select one:
a. ideas should be organized according to layout guidelines especially for routine information.
b. present the information in the order it is likely needed or will be best received.
c. avoid repeating information that is in the subject line in the opening sentence.

d. just be direct, since such communications are routine.

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Question 18

Complete
Mark 1.00 out of 1.00

When selecting a channel of communication, you should consider all of the following, EXCEPT

Select one:
a. the delivery time required
b. Cost
c. the need for a record
d. what is easiest for the sender

Question 19

Complete
Mark 1.00 out of 1.00

Intrapersonal communication occurs when

Select one:
a. two people are involved in the process.
b. an individual processes information individually.
c. individuals from two different organizations communicate effectively.
d. teamwork dynamics contribute to the feedback. 

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Question 20

Complete
Mark 1.00 out of 1.00

Differences in education level, experience, and culture or distractions such as noise, uncomfortable room temperature, and interruptions
are examples of

Select one:
a. interception.
b. feedback.
c. interference.
d. decoding.

 


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