Symbolab Privacy Policy

Effective November 1, 2022

Course Hero Companies take privacy seriously. This privacy policy describes the
personal data we collect, the purposes for which it is used, and your choices regarding
its use.

This privacy policy consists of two parts:

Part One sets out the privacy practices that apply across all Course Hero
Companies.
Part Two sets out additional privacy practices specific to a Course Hero
Company.

For purposes of Part One:

"Course Hero Companies," "we" and

"us" means Course Hero, Inc. and its
subsidiaries:

LitCharts LLC (operator of LitCharts and CliffsNotes services)

Course Hero Symbolab Ltd.
QuillBot (Course Hero) LLC
Scribbr B.V.

"Services" means the services offered by Course Hero Companies, as that term
is defined in each company’s terms:

Course Hero Terms of Use

LitCharts Terms of Service
CliffsNotes Terms of Service
Course Hero Symbolab Terms of Use
QuillBot Terms of Service
Scribbr Terms of Use

This policy does not cover the practices of companies we don’t own or control or
people we don’t manage.

If you have a disability, you may access this policy in an alternative format by
contacting us at
privacy@[Link].

Table of Contents
Part One
 Personal Data We Collect

Information That is Not Personal Data

Tracking Tools, Interest Based Advertising And Opt-Out

Why We Share your Personal Data Amongst Course Hero Companies

Our Shared Purposes

How We Share Your Personal Data Amongst Course Hero Companies

Marketing Communications
Data Security
Data Retention
Changes to this Privacy Policy
Additional Terms for Canadian Residents

Transfers of Personal Data Outside Canada

Canadian Resident Rights

Additional Terms for California Residents

California Resident Rights under the CCPA

Categories of Third Parties We Have Shared Your Personal Data With
Your Rights under California’s Shine-the-Light Law

Other State Law Privacy Rights

Nevada Resident Rights

Complaints
Additional Terms for European Economic Area and UK residents

Legal Basis for Use of Your Personal Data

EEA and UK Resident Rights
Cross Border Transfers of Personal Data
Complaints

Contact Us

Part Two: Product Specific Privacy Details

Part One: Privacy Practices Across Course Hero

Companies
Personal Data We Collect
To learn about the personal data collected by a Course Hero Company and the
category of third parties with whom your personal data is shared, please read
Part
Two.

We will not collect additional categories of personal data or use the personal data we
collected for materially different, unrelated or incompatible purposes without
providing you notice.

Information That is Not Personal Data

We may create aggregated, de-identified or anonymized data from the personal data
we collect, including by removing information that makes the data personally
identifiable to a particular user. We may use such aggregated, de-identified or
anonymized data and share it amongst Course Hero Companies and with third parties
for our lawful business purposes, including to analyze, build and improve the Services
and promote our business, provided that we will not share such data in a manner that
could identify you.

Tracking Tools, Interest Based Advertising And Opt-Out

Course Hero Companies and our third-party providers use cookies and other tracking
technologies ("Cookies") on the Services to collect information. Detailed information
about the Cookies used (including the purpose for using them), interest-based
advertising, how to manage Cookies, and do-not-track signals, can be found in each
Course Hero Company’s respective Cookie Policy, which is linked in the respective
company’s privacy statement in
Part Two.

Why We Share your Personal Data Amongst Course Hero Companies

Our Shared Purposes

Course Hero Companies share your personal data amongst each other:

To co-market, co-promote and cross sell our Services to you.

To learn how you use and interact with our Services, for the purposes of
improving our Services, including by gathering commercial data and internal
analytics on those unique users that subscribe to all or more than one of our
Services, and gathering internal analytics on how you engage with one Service
when integrated on another Service (for example, your use of a Symbolab
feature integrated within [Link]).
To measure our progress towards corporate goals and key performance
indicators, including gathering commercial data related to our subscription
Services.
To enable Course Hero, Inc. to allow users to sign up for and sign in to multiple
services across Course Hero Companies at one time.
 To enable Course Hero, Inc. to respond to customer inquiries about our Services,
including customer support requests.
To enable Course Hero, Inc. to respond to data subject requests under
applicable privacy laws.
To distribute and display your content, which may include your username, across
one or more of our Services. "Your content", for purposes of this paragraph,
refers only to user generated content you post on our Services. For example, if
you post a question or answer on [Link], it may be distributed and
displayed on another Course Hero Service, and may include your username.
To protect the rights, property or safety of you, Course Hero Companies, or
another party, including doing fraud protection, security and debugging.

Each Course Hero Company is considered a controller of personal data for the
purposes described above.

For a description of other purposes for which a Course Hero Company collects or
processes your personal data, other than for the purposes described above, please
read
Part Two.

How We Share Your Personal Data Amongst Course Hero Companies

Your personal data is shared amongst Course Hero Companies, as follows:

1. To carry out the activities set forth in the

Our Shared Purposes section.
2. We also share certain systems and technology; for example, we share systems
that manage subscriptions so that you can choose to subscribe and log on to
more than one Service with a single account, systems that manage customer
support inquiries and data subject requests, and systems that provide analytics.

For how each Course Hero Company shares your personal data with third parties
other than amongst Course Hero Companies, please read
Part Two.

Marketing Communications
If you sign up to receive marketing communications from a Course Hero Company,
that Course Hero Company will collect your email address as well as other information
on a voluntary basis to help tailor communications to you. You can unsubscribe at any
time by clicking the "unsubscribe" link included at the bottom of each email.
Alternatively, you can opt-out of receiving marketing communications either through
your account settings or by contacting us (see
Contact Us section below). Please note
that you will continue to receive transactional or account-related communications.

Data Security
We seek to protect your personal data from unauthorized access, use and disclosure
using appropriate physical, technical, organizational and administrative security
measures based on the type of personal data and how we are processing that data.
You should also help protect your data by appropriately selecting and protecting your
password and/or other sign-on mechanism; limiting access to your computer or device
and browser; and signing off after you have finished accessing your account. Although
we work to protect the security of your account and other data that we hold in our
records, please be aware that no method of transmitting data over the internet or
storing data is completely secure.

Examples of data security measures include scanning our Services on a regular basis
for security holes and known vulnerabilities in order to make your visit to or use of our
Services as safe as possible; maintaining your personal data behind secured networks
that are only accessible by a limited number of persons with special access rights to
such systems and who are under obligation to keep the information confidential; and
implementing a variety of security measures when a user enters, submits, or accesses
their information to maintain the safety of your personal data.

Data Retention
For Services requiring an account, the relevant Course Hero Company will retain your
personal data for as long as you have an open account or as otherwise necessary to
provide you with Services. In some cases we retain personal data for longer, if doing
so is necessary to comply with our legal obligations, resolve disputes or collect fees
owed, or is otherwise permitted or required by applicable law, rule or regulation. We
may further retain information indefinitely in an anonymous or aggregated form
where that information would not identify you personally.

Changes to this Privacy Policy

We are constantly improving our Services, so we may need to change this policy from
time to time, but we will alert you to any material changes by placing a notice on the
product specific website to which the changes apply, by sending you an email and/or
by some other reasonable means.

Additional Terms for Canadian Residents

If you reside in Canada, the following additional terms apply. If there are any conflicts
between this section and any other provision of this policy, the provision that is more
protective of personal data will apply.

Transfers of Personal Data Outside Canada

We may share your personal data amongst Course Hero Companies, with third party
service-providers and other third parties that require such information to assist us in
providing Services to you. In the course of providing these Services, your personal
data may be accessed, collected, stored and processed in the U.S. or other foreign
jurisdictions by a Course Hero Company or its third party service providers. Course
Hero Companies and third-party service providers may disclose your personal data in
response to a search warrant or other legally valid inquiry or order or as otherwise
required or permitted by Canadian, US, or other law (which may include disclosure to
US and foreign courts, law enforcement or governmental authorities). In the case of a
transfer of personal data to Course Hero Companies or third-party service providers
that process or store personal data on behalf of a Course Hero Company, the Course
Hero Company and/or third party recipient will have agreed to safeguard personal
data and use the information only for the purpose(s) for which it has been provided.

Canadian Resident Rights

Subject to applicable law, you have the right to access, update and correct
inaccuracies in your personal data in our custody or control. You can request this by
email or by writing to us at the contact information set out in the
Contact Us section
below. We may request certain personal data for the purpose of verifying the identity
of the individual seeking access to his or her personal data records.

Additional Terms for California Residents

This section provides information in accordance with the California Consumer Privacy
Act ("CCPA") for California residents about how Course Hero Companies handle
certain personal data collected over the past 12 months. If you are a California
resident, you have the rights set forth in this section. For how to exercise these rights,
see the
Exercising Your CCPA Rights section. If there are any conflicts between this
section and any other provision of this policy, the portion that is more protective of
your personal data will apply.

California Resident Rights under the CCPA

Access/Right to Know. You have the right to request certain information about
our collection and use of your personal data over the past 12 months, including:

The categories of personal data that we have collected about you.

The categories of sources from which that personal data was collected.
The business or commercial purpose for collecting or selling your personal
data.
The categories of third parties with whom we have shared your personal
data.
The specific pieces of personal data that we have collected about you.

Deletion. You have the right to request that we delete the personal data that we
have collected about you. Under the CCPA, this right is subject to certain
 exceptions: for example, we may need to retain your personal data to provide
you with the Services or complete a transaction or other action you have
requested. Please see the
Data Retention section on our purposes for retaining
limited personal data.

Right to Opt-Out; Sale of Your Personal Data. In some circumstances, you have
the right to opt out of the sale of your personal data. Please note, however, that
we do not sell your personal data and have not done so over the last 12 months.

Exercising Your CCPA Rights. To exercise the rights described above, you or your
Authorized Agent (defined below) must send us a request that (1) provides sufficient
information to allow us to verify that you are the person about whom we have
collected personal data, and (2) describes your request in sufficient detail to allow us
to understand, evaluate and respond to it. Each request that meets both criteria will
be considered a "Valid Request." We may not respond to requests that do not meet
these criteria. We will only use personal data provided in a Valid Request to verify
your identity and complete your request. You do not need an account to submit a
Valid Request. We will not charge you a fee for making a Valid Request unless your
Valid Request(s) is excessive, repetitive or manifestly unfounded. If we determine
that your Valid Request warrants a fee, we will notify you of the fee and explain that
decision before completing your request. Please see the
Contact Us section for where
to submit a Valid Request.

Authorized Agent. You may authorize an agent (an "Authorized Agent") to exercise
your rights on your behalf. To do this, you must provide your Authorized Agent with
written permission to exercise your rights on your behalf, and we may request a copy
of this written permission from your Authorized Agent when they make a request on
your behalf.

Non-Discrimination. We will not discriminate against you for exercising your rights
under the CCPA. We will not deny you our goods or services, charge you different
prices or rates, or provide you a lower quality of goods and services if you exercise
your rights. However, we may offer different tiers of our Services as allowed by
applicable data privacy laws (including the CCPA) with varying prices, rates or levels of
quality of the goods or services you receive related to the value of personal data that
we receive from you.

Categories of Third Parties We Have Shared Your Personal Data With

For the categories of third parties with whom a Course Hero Company shares the
personal data it collects and has collected about you over the past 12 months, please
read the product specific section in
Part Two.

Your Rights under California’s Shine-the-Light Law

Under California Civil Code Sections 1798.83-1798.84, California residents are entitled
to contact us to prevent disclosure of personal data to third parties for such third
parties’ direct marketing purposes. To submit such a request, please see the
Contact
Us section and specify "California Shine the Light Request" in the subject line.

Other State Law Privacy Rights

Nevada Resident Rights

If you are a resident of Nevada, you have the right to opt-out of the sale of certain
personal data to third parties who intend to license or sell that personal data. Please
note that we do not currently sell your personal data as sales are defined in Nevada
Revised Statutes Chapter 603A.

Complaints
If you have an unresolved privacy concern that we have not addressed satisfactorily,
please contact our U.S.-based third-party dispute resolution provider (free of charge)
at
[Link] Under certain conditions,
you may also be entitled to invoke binding arbitration for complaints not resolved by
other means.

If you are a European Economic Area or UK resident, please see the

Additional Terms
for European Economic Area and UK Residents section for where to lodge a
complaint.

Additional Terms for European Economic Area and UK Residents

If you reside in the European Union, Lichtenstein, Norway or Iceland (collectively, the
European Economic Area or "EEA") or the United Kingdom, the following terms apply.
If there are any conflicts between this section and any other provision of this policy,
the provision that is more protective of personal data will apply.

Legal Basis for Use of Your Personal Data

The personal data processed by Course Hero Companies, as described in Parts One
and Two, are processed under the following legal basis:

Contractual Necessity. Each Course Hero Company processes personal data as a

matter of contractual necessity, meaning that we need to process the data to
perform under our product specific Terms of Use or Terms of Service with you,
which enables us to provide you with the Service. This includes for the purposes
of:

Providing users with the products, services or information they request.

 Providing customer support and assistance for the Services.
Personalizing the Services, website content and communications based on
users' preferences.
Creating and managing user accounts or user profiles.
Processing orders or other transactions; billing.
Responding to correspondence that we receive from you, contacting you
when necessary or requested, and sending you information about Course
Hero Companies or the Services.

When we process personal data due to contractual necessity, failure to provide

such personal data will result in your inability to use some or all portions of the
Services that require such information.

Legitimate Interest. Each Course Hero Company processes personal data when it
furthers its legitimate interests. This includes:
Purposes for Processing Legitimate Interest Relied On

In our interest to operate and

Providing support and assistance for
manage our business, including
the Services.
providing customer support.

Learning how you use and interact

with one or more of our Services for In our interest to understand how
the purposes of improving the our customers use our Services and
Services, including testing, research, to improve and develop our products
internal analytics and product and Services.
development.

To measure our progress towards

In our interest to understand how
corporate goals and key
our customers use our Services and
performance indicators, including
to improve and develop our products
gathering commercial data related
and Services.
to our subscription Services.

In our interest to improve our

Personalizing the Services, website
products and Services for our users,
content and communications based
including to personalize the Services
on users’ preferences.
for users.

Marketing and selling the Services, In our interest to market, advertise

including co-market, co-promote and promote our products and
and cross sell. Services to users.
 Purposes for Processing Legitimate Interest Relied On

Showing you advertisements, In our interest to market, advertise

including interest-based or online and promote our products and
behavioral advertising. Services to users.

Responding to correspondence that

we receive from you, contacting you
In our interest to operate and
when necessary or requested, and
manage our business, including to
sending you information about
handle your requests and inquiries.
Course Hero Companies or the
Services.

Sending emails and other

In our interest to improve our
communications to you as our
products and Services for our users,
customer according to your
including to personalize the Service
preferences or that display content
for users.
that we think will interest you.

Preventing, detecting and

In our interest, and the interests of
investigating security incidents and
our users, to ensure the safety and
potentially illegal or prohibited
security of our Services.
activities (such as fraud).

In our interest to protect our rights

and property, and the safety of our
Protecting the rights, property or
staff. It is also in our interest, and
safety of you, Course Hero, or
the interest of our users, to protect
another party.
the rights, property and safety of
our users.

Enforcing any agreements with you, In our interest to ensure that our
including our Terms of Use or Terms Services are used in accordance with
of Service. our terms.

In our interest to operate and

Completion of corporate
manage our business in the event of
transactions.
a proposed or actual business sale.

Consent: In some cases, a Course Hero Company processes personal data based
on the consent you expressly grant to it at the time it collects such data (which
you may withdraw at any time after giving it, as described in this policy). For
 example, we process your personal data to send you marketing communications
where you have consented to such use. We may also obtain your personal data
through the use of advertising or tracking cookies based on your prior consent
and use your personal data for showing you advertisements, including interest-
based or online behavioral advertising. We may furthermore share your
personal data amongst Course Hero Companies for marketing purposes, with
your consent. When we process personal data based on your consent, it will be
expressly indicated to you at the point and time of collection. You have the right
to withdraw your consent at any time. We refer to the
EEA and UK Resident
Rights section below for further information.

Legal obligation: Each Course Hero Company processes your personal data
where necessary to fulfill its legal obligations under applicable law, regulation,
court order or other legal processing (e.g. subpoenas or warrants). This includes
for the purposes of:

Fraud protection, security and debugging.

Responding to data subject requests under applicable privacy laws.
Processing orders or other transactions; billing.
Preventing, detecting and investigating security incidents and potentially
illegal or prohibited activities.
Data retention and administration obligations.
Complying with requests of competent supervisory authorities and legal
agencies.

Other Processing Grounds: From time to time, a Course Hero Company may also
need to process personal data if it is necessary to protect the vital interests of
you or others, or if it is necessary for a task carried out in the public interest.

EEA and UK Resident Rights

Access: You can request access to the personal data we hold about you.

Rectification: If you believe that any personal data we hold about you is
incorrect or incomplete, you can request that we correct or supplement such
data. You may correct some of this information directly by logging on to your
account.

Erasure: You can request that we erase some or all of your personal data from
our systems. Under the GDPR and the UK GDPR, this right is subject to certain
exceptions. Please see the
Data Retention section on the purposes for which we
retain limited personal data.

Withdrawal of Consent: If we are processing your personal data based on your

consent (as indicated at the time of collection of such data), you have the right
to withdraw your consent at any time. Please note, however, that if you exercise
 this right, you may have to then provide express consent on a case-by-case basis
for the use or disclosure of certain of your personal data, if such use or
disclosure is necessary to enable you to utilize some or all of our Services.

Portability: You can ask for your personal data in a machine-readable format.
You can also request that we transmit the data to another controller where
technically feasible.

Objection: You can contact us to let us know that you object to the further use
or disclosure of your personal data for certain purposes, such as for direct
marketing purposes.

Restriction of Processing: You can ask us to restrict further processing of your

personal data.

Please note that in some circumstances, we may not be able to fully comply with your
request, such as if it is frivolous or extremely impractical, if it jeopardizes the rights of
others, or if it is not required by law, but in those circumstances, we will still respond
to notify you of such a decision. In some cases, we may also need you to provide us
with additional information, which may include personal data, if necessary to verify
your identity and the nature of your request.

If you wish to exercise any of your rights, please see the

Contact Us section of this
policy.

Cross Border Transfers of Personal Data

Course Hero Companies are located in the United States, Israel, India, The
Netherlands, and Canada and may continue to grow in other countries. We also have
service providers both in the United States and throughout the world. As such, Course
Hero Companies and our service providers may transfer your personal data to, or
access it in, jurisdictions that may not provide equivalent levels of data protection as
your home jurisdiction. When we transfer information about individuals based in the
EEA or UK outside of those countries, we will take appropriate measures to safeguard
the transfer as required by applicable law, including by using the European
Commission-approved standard contractual data protection clauses or following an
adequacy decision by the EU Commission. If you do not want your personal data
transferred outside of the EEA or UK, please do not submit any personal data to us or
use our Services. You may always contact us to request a copy of the transfer
measures that we have taken to safeguard the transfer of your personal data.

Complaints

You have the right to lodge a complaint about our practices with respect to your
personal data before a supervisory data protection authority.
 If you are in Europe, an up-to-date list of data protection authorities is available
at
[Link]
If you are in the Netherlands, the data protection authority is the Autoriteit
Persoonsgegevens, available at:
[Link]
If you are in the UK, the data protection authority is the UK Information
Commissioner’s Office available at
[Link]

Contact Us
If you subscribed to more than one Service at checkout and would like to exercise any
of the rights under applicable privacy law, you can submit your request to Course
Hero, Inc. and indicate so on the request; Course Hero, Inc. will process it accordingly.
Otherwise, please contact the Course Hero company relevant to your request; you can
find the contact details for the relevant company in Part Two below.

Course Hero, Inc.

Attn: Monique Ho, General Counsel

2000 Seaport Blvd, Floor 3

Redwood City, CA 94063 USA

866-634-9397

privacy@[Link]

GDPR/CCPA Request Form

EEA and UK residents may contact our EU and UK based representative regarding all
requests related to data protection and privacy:

DP-Dock GmbH

Ballindamm 39

20095 Hamburg, Germany

[Link]

DP Data Protection Services UK Ltd.,

16 Great Queen Street, Covent Garden

London, WC2B 5AH, United Kingdom

[Link]

Part Two: Product Specific Privacy Details

This Part Two describes how each Course Hero Company processes your personal data
to deliver its Services to you. Please click on the applicable Service for details.
Course Hero

Course Hero, Inc. is the data controller of your personal data for the purposes
of delivering the Services (as defined in our
Terms of Use). Any capitalized
terms not defined herein shall have the meaning assigned to them in our
Terms
of Use. You can contact us at:

Course Hero, Inc.

Attn: Monique Ho, General Counsel

2000 Seaport Blvd, Floor 3

Redwood City, CA 94063 USA

866-634-9397

privacy@[Link]

GDPR/CCPA Request Form

EEA and UK residents may contact our EU and UK based representative

regarding all requests related to data protection and privacy:
coursehero@[Link]

Table of Contents
Children's Privacy
Personal Data Collected

When you sign up with Course Hero

Additional personal data you may choose to give to us
Personal data that is publicly accessible
Contests and sweepstakes
Scholarships
On site and virtual events
Collected through your use of Course Hero
Collected about you from third party sources
Provided by you when you communicate with us
When we conduct research to improve our Services

Our Uses
How We Share Your Personal Data
Additional Data Security
Deleting Your Account
Cookie Policy

Children's Privacy
We do not knowingly collect or solicit personal data about children under 13
years of age; if you are a child under the age of 13, please do not attempt to
register for or otherwise use the Services or send us any personal data. If we
learn we have collected personal data from a child under 13, we will delete that
information as quickly as possible. If you believe that a child under 13 may have
provided personal data to us, please contact Course Hero, Inc. to provide that
information (see the
Contact Us section).

If you are under the age of 16 and a resident of the EEA or the UK, or under 18
and a resident of Israel, please have your parent or guardian contact us to
provide consent for processing your personal data before you attempt to
register for or otherwise use the Services or send us any personal data. Please
see the
Contact Us section.

Personal Data Collected

When you sign up with Course Hero

When you sign up with Course Hero, we collect your username, email, user type
(student or educator), and the school you attend.

If you identify as an educator, the school and email we collect is the school
where you teach and your school issued email, which are verified by our third-
party identification service provider. We also collect your first and last name. If
you provide a personal email but want to create an educator account, or if you
are unable to be verified by our third party identification service provider, we
will collect a copy of your school/faculty issued ID or other document that
verifies your status as an educator, such as your employment offer, letter of
acceptance, or copy of a pay stub. We require that you redact personal data
(except your name and your employer) from these documents before they are
shared with us.

If you apply to be a tutor, in addition to username and email, we collect the

following application information: your areas of expertise, first and last name,
country of residence, highest level of education, professional background,
mobile number, and confirmation that you are 16 and above. We also collect
evidence of your educational background such as your diploma, professional
certificate/license, or school transcript. Finally, to verify your identity, we
collect a copy of a photo ID, such as your student ID, driver’s license, or other
government ID, as well as a photo of yourself holding the photo ID submitted to
us. If your ID includes the equivalent of a Social Security Number, we ask that
you redact the number when submitting your ID to us. We also collect your
PayPal email in order to transfer your earnings for tutoring on Course Hero.

Based on your consent, we will use your mobile number to send you
notifications about high demand student questions.
Canadian residents only : If you want to claim earnings as a tutor, we collect your
tax information, which consists of your full name or business entity name, type
of ID (SIN for an individual or program account number for a business),
government ID number, and permanent address for the purpose of reporting
earnings up to a certain amount.

If you sign up as a paying subscriber, payment information, such as card

number, is collected and processed directly by our third-party payment
processors. Our payment processors are
Google Pay, Apple Pay, PayPal,
Braintree and Recurly. For information on our payment processor’s collection,
use and storage of your personal data, please see the payment processor’s
privacy policy. Our payment processors do not share your full payment card
information with us.

Additional personal data you may choose to give to us

If you sign up as a student, you may choose to provide us with your first and
last name, phone number (if you choose to enable SMS texting in your account
settings), graduation date (month and year), and a profile picture.

If you sign up as a tutor, you may choose to provide us with your graduation
date (month and year), a profile picture, the name of the school you attended,
prior relevant experience, and other platforms you’ve tutored on (collectively,
"Tutor Profile Data").

If you sign up as an educator, you may choose to provide us with your

academic role and subject/department, resume (to parse out optional data on
your Course Hero profile), a profile picture, a public profile link (such as a link to
your faculty or LinkedIn profile), courses taught, your biography, education
(school, degree, field of study, dates), teaching history, publications and awards
(collectively, "Educator Profile Data").

Personal data that is publicly accessible

The following data is publicly accessible:

If you have a
student account, your username and school, as well as
graduation date and profile picture, if provided.
If you have a
tutor account, your username, information about your
active status on Course Hero, and any Tutor Profile Data. If you upload
photos, videos or recordings of your environment to answer a student
question, the attachment(s) (together with your answer) will also be
publicly accessible.
If you have an
educator account, your first and last name, school where
you teach, and any Educator Profile Data.
 If you upload Content on Course Hero, any personal data included in your
Submission. Please do not include personal data in your Submission that
you would not want to be publicly available.

Contests and sweepstakes

When you participate in a Course Hero contest or sweepstake, we collect your

email, mailing address (for physical prizes), and school you attend. If you are
selected as the winner, we also collect a copy of your driver's license and
student ID to confirm your identity and eligibility, after which the copies are
deleted. For cash prizes, we require winners to complete a W-2 tax and direct
deposit information used solely to make payment to you.

Scholarships

When you apply for a Course Hero scholarship, we collect your name, email
address, phone number, as well as biographical, education, financial, and work
history information.

On site and virtual events

From time to time, Course Hero hosts in person and/or virtual events for
educators and students. When you register to attend an event, we may collect
your email, school, name, title, and country of residence.

Collected through your use of Course Hero

When you use our Services, we collect the following:

Usage information (such as the date and time of visits, pages viewed, links
to/from any page, and time spent in a session)
Device information (such as your internet protocol (IP) address, Internet
service provider, operating system, and web browser type)
Location information (based on your IP address), to (among other things)
show relevant content, identify the applicable regional subscription
offering and to detect/identify fraud on our Services

Course Hero collects phone numbers in certain cases during your use of our
Services for the purpose of verifying your account and preventing fraud. For
example, if you are not a paying subscriber and would like to submit a question
on Course Hero for the first time, we will prompt you to provide your phone
number so we can send a confirmation code solely to verify your account. If you
are a tutor, we will prompt you to provide your mobile number before
withdrawing earnings.
We also collect phone numbers to send you messages based on your express
consent at the time of collection. For example, unless you voluntarily provided
your phone number to enable SMS texting in your account settings, we will give
you the option to provide it after submitting a question so that we can, with
your consent, send you text updates on tutor response.

From time to time, Course Hero offers programs which involve payment of
earnings or other payment to you. In such cases, you may choose to participate
and provide us with your PayPal email to receive payments from Course Hero.

Collected about you from third party sources

If you choose to sign up with Course Hero using a third-party log-in service, you
will provide us or allow the log-in service to provide us with your personal data
as specified by that third-party log-in service. For example, if you choose to sign
up using Facebook, you will provide us or allow Facebook to provide us with
your personal data, such as your name, email, user ID, profile picture, and
education data (school, school type, school name, graduation year), if available.
If you use Google, you will provide us or allow Google to provide us with your
name, email, and profile picture, if available. If you use Apple, you will have the
option to allow Apple to provide us with your email address.

For more information about the personal data shared with Course Hero, please
see the third-party log-in services (Facebook, Google and Apple's) privacy
policies.

Provided by you when you communicate with us

When you contact customer support, we collect your first and last name, the
email registered with your Course Hero account, and the last 4 digits of your
credit card number. You may also choose to provide us with additional
information, such as name on credit card and phone number.

When your provide feedback, we collect your email and any other personal data
you may provide us.

When we conduct research to improve our Services

From time to time, we conduct research to help improve our Services by

sending you online surveys or questionnaires. In such cases, we may collect
demographic data about you, such as gender, age, and education level, on a
voluntary and anonymized basis.

In some cases, research participants may be asked to submit sensory data, such
as photos, videos or recordings of a participant’s environment, which we use
only for research purposes.
Our Uses

In addition to the
Our Shared Purposes section in Part One, we use the personal
data we collect about you for the following purposes:

Providing, customizing and improving the Services

Providing users with the products, services or information they

request.
Providing support and assistance for the Services.
Improving the Services, including testing, research, internal
analytics and product development.
Personalizing the Services, website content and communications
based on users’ preferences.
Doing fraud protection, security and debugging.
Carrying out other business purposes stated when collecting users’
personal data or as otherwise set forth in applicable data privacy
laws, such as the California Consumer Privacy Act and General Data
Protection Regulation.
Creating and managing user accounts or user profiles.
Processing orders or other transactions; billing.

Marketing the Services

Marketing and selling the Services.

Showing you advertisements, including interest-based or online
behavioral advertising.

Corresponding with you

Responding to correspondence that we receive from you,

contacting you when necessary or requested, and sending you
information about Course Hero or the Services.
Sending emails and other communications according to your
preferences or that display content that we think will interest you.

Meeting legal requirements and enforcing legal terms

Fulfilling our legal obligations under applicable law, regulation,

court order or other legal process (e.g., subpoenas or warrants),
such as preventing, detecting and investigating security incidents
and potentially illegal or prohibited activities.
Protecting the rights, property or safety of you, Course Hero, or
another party.
Enforcing any agreements with you, including our
Terms of Use.
For UK and EEA residents, please see
Additional Terms for European Economic
Area and UK Residents in Part One for our lawful basis for processing your
personal data for the purposes described above.

How We Share Your Personal Data

In addition to the
How We Share Your Personal Data Amongst Course Hero
Companies section in Part One, we share your personal data as reasonably
necessary for the purposes described below:

Service Providers These third parties help us provide the Services or

perform business functions on our behalf. They include:

Hosting, technology and communication providers

Security and fraud prevention consultants
Analytics providers that provide analytics on web traffic or usage of
our Services (e.g. tools that track user clicks or how visitors found
our Services)
Support and customer service vendors
Payment processors

Our third party payment processors are listed in the

When
you sign up with Course Hero section. They collect your
payment information necessary to process your payment and
share limited payment information with Course Hero, as
described in the
Payment Data row in the chart below.

Identification service providers

Advertising Partners These third parties help us market our services and
provide you with other offers that may be of interest to you. They include:

Ad networks (including social media ad networks)

Parties You Authorize, Access or Authenticate When Using Our Services

Third-party log-in services

Legal Obligations. Third parties that carry out the activities set forth
under
Meeting Legal Requirements and Enforcing Legal Terms in the
Our
Uses section above.
Business Transfers. If we undergo a merger, acquisition, bankruptcy or
other transaction in which a third party assumes control of our business
(in whole or in part), your personal data may be transferred to that third
party. Should one of these events occur, we will make reasonable efforts
 to notify you before your information becomes subject to different
privacy and security policies and practices.

Below are the categories of third parties with whom we share your personal
data that we collect and have collected over the past 12 months.

Categories of
Third Parties With
Category of
Personal Data We Collect Whom We May
Personal Data
Share this
Personal Data:

First and last name Service

Email Providers
Phone number Advertising
Profile or Mailing address Partners
Contact Data School Analytics
Graduation date Partners
Profile image Payment
Courses Processors

SIN or program account

Service
Identifiers number (Canadians
Providers
claiming earnings only)

Card holder name Service

Billing city, state, postal Providers
code and country Analytics
Payment Data Payment card type Providers
First 6 and last 4 digits of (only first 6
payment card digits of
Expiration date card)

Service
Commercial Data Purchase history
Providers
 Categories of
Third Parties With
Category of
Personal Data We Collect Whom We May
Personal Data
Share this
Personal Data:

Service
Unique identifiers such as
Online Providers
account name and
Identifiers Analytics
passwords
Partners

IP address
Device ID Service
Type of device/operating Providers
system/browser used to Advertising
Device/IP Data
access the Services Partners
Session IDs and group Analytics
session IDs (together Partners
using cookies)

Browsing or search history

Web page interactions
Service
Referring webpage/source
Providers
through which you
Advertising
Web Analytics accessed the Services
Partners
Statistics associated with
Analytics
the interaction between
Partners
device or browser and the
Services
 Categories of
Third Parties With
Category of
Personal Data We Collect Whom We May
Personal Data
Share this
Personal Data:

Service
Providers
Analytics
Email
Third-Party Partners
Name and profile picture
Login Data Parties You
user ID and education data
Authorize,
Access or
Authenticate

Educator resume
Service
Professional or Educator job title
Providers
Employment- Educator job history
Analytics
Related Data Tutor education level
Partners
Tutor diploma/transcript

Tutor grades or transcripts

Non-Public Scholarship applicant - Service
Education Data student financial Providers
information

Service
Providers
Geolocation IP-address-based location Analytics
Data information Partners
Payment
Processors
 Categories of
Third Parties With
Category of
Personal Data We Collect Whom We May
Personal Data
Share this
Personal Data:

Photos, videos or
recordings of a user’s
environment (research Service
Sensory Data
participants; questions Providers
and answers on tutoring
service)

Other
Identifying Service
Identifying information in
Information that Providers
emails or letters you send
You Voluntarily Analytics
us
Choose to Providers
Provide

Additional Data Security

In addition to the security measures identified in the

Data Security section in
Part One, the information security controls implemented by Course Hero are
audited annually by an external third-party certified Qualified Security Assessor
for compliance with Payment Card Industry Data Security Standard (PCI DSS)
security standards.

Deleting Your Account

If you would like to delete your account, you can do this directly by going to "My
Account" in your Account Settings. If you choose to delete your account: 1) your
account information (username and any other information you provided on
your account) will be deleted from the Course Hero platform, but your
Submissions will remain in accordance with our
Terms of Use; 2) we will not be
able to provide you with Services, and you will no longer receive emails from us;
and 3) you will not be able to use the email associated with your account with
Course Hero again.

If the CCPA, GDPR or other privacy law grants you the right to have your
personal data deleted entirely from Course Hero and you want to exercise that
right, please read
Part One for how to submit your request.
Cookie Policy

To view our Cookie Policy,

click here.

LitCharts and CliffNotes

LitCharts, LLC, operator of both the LitCharts and CliffsNotes Services, is the
data controller of your personal data for the purposes of delivering the Services
(as defined in the
LitCharts Terms of Service and
CliffsNotes Terms of Service).
You can contact us at:

LitCharts, LLC

Attn: Monique Ho, General Counsel

P.O. Box 1162

Madison, NJ 07940 USA

Contact Page for general privacy-related issues

GDPR Request Form

EEA and UK residents may contact our EU and UK based representative

regarding all requests related to data protection and privacy:
litcharts@gdpr-
[Link].

Table of Contents
Children's Privacy
Personal Data Collected

When you sign up with LitCharts or CliffsNotes

Collected through your use of our Services
Collected about you from third party sources (LitCharts Service
only)
Provided by you when you communicate with us

Our Uses
How We Share Your Personal Data
Deleting Your Account
Cookie Policy

Children's Privacy
If you are under the age of 16 (or under the age of 18 and a resident of Israel),
please do not attempt to register for or otherwise use the LitCharts or
CliffsNotes Services, or send any personal data using the Services. If we learn
that personal data from a child under the age of 16 (or under 18 in Israel) has
been provided, we will delete that information as quickly as possible. If you
believe that a child under 16 (or under 18 in Israel) may have provided personal
data on LitCharts or CliffsNotes, please notify LitCharts LLC directly (see
Contact Us).

If you are under the age of 16 and a resident of the EEA or the UK, or under 18
and a resident of Israel, please have your parent or guardian contact us to
provide consent for processing your personal data before you attempt to
register for or otherwise use the Services or send us any personal data. Please
see the
Contact Us section.

Personal Data Collected

When you sign up with LitCharts or CliffsNotes

When you create an account on LitCharts or CliffsNotes, we collect your email,

country of residence, and date of birth. On LitCharts only, we will also collect
user type (student, teacher/educator, parent, librarian, general interest reader)
and username.

If you sign up for a paid subscription on LitCharts or CliffsNotes, payment

information, such as card number, is collected and processed directly by our
third-party payment processors. Our payment processors are
Stripe and PayPal
(on the LitCharts Service) and Stripe only (on the CliffsNotes Service). For
information on our payment processor’s collection, use and storage of your
personal data, please see the payment processor’s privacy policy. Our payment
processors do not share your full payment card information with us.

Collected through your use of our Services

When you use our Services, we collect the following information:

Usage information (such as the date and time of visits, pages viewed, links
to/from any page, and time spent in a session)
Device information (such as your internet protocol (IP) address, Internet
service provider, operating system, and web browser type)
Location information (based on your IP address), to detect/identify fraud
on our Services

Collected about you from third party sources (LitCharts Service only)
If you choose to create an account with us using a third party log-in service
(such as Facebook or Google), you will provide us or allow the log-in service to
provide us with your personal data, such as your email, name and/or username,
if available, and any other personal data specified by that third-party log-in
services. For more information about the personal data shared with LitCharts,
please see the third-party log-in services (Facebook or Google) privacy policies.

In some cases, we may receive personal data about you from a third party, such
as your employer or academic institution, to enable your account setup to use
our Services.

Provided by you when you communicate with us

When you contact customer support, we collect your first and last name, email,
and any other personal data you may provide to us when you complete our
customer support form.

We also collect your email and any other personal data you may provide to us
when you respond to surveys or questionnaires we send for research purposes
or as part of our Services, or when you provide feedback.

Our Uses

In addition to the
Our Shared Purposes section in Part One, we use the personal
data we collect about you for the following purposes:

Providing, customizing and improving the Services

Providing users with the products, services or information they

request.
Providing support and assistance for the Services.
Improving the Services, including testing, research, internal
analytics and product development.
Personalizing the Services, website content and communications
based on users’ preferences.
Doing fraud protection, security and debugging.
Carrying out other business purposes stated when collecting users’
personal data or as otherwise set forth in applicable data privacy
laws, such as the California Consumer Privacy Act and General Data
Protection Regulation.
Creating and managing user accounts or user profiles.
Processing orders or other transactions; billing.

Marketing the Services

Marketing and selling the Services.

 Showing you advertisements, including interest-based or online
behavioral advertising (CliffsNotes Service only).

Corresponding with you or others, as authorized by you

Responding to correspondence that we receive from you,

contacting you when necessary or requested, and sending you
information about us or the Services
Sending emails and other communications according to your
preferences or that display content that we think will interest you.
Communicating with individuals authorized by you.

Meeting legal requirements and enforcing legal terms

Fulfilling our legal obligations under applicable law, regulation,

court order or other legal process (e.g., subpoenas or warrants),
such as preventing, detecting and investigating security incidents
and potentially illegal or prohibited activities.
Protecting the rights, property or safety of you, LitCharts and
CliffsNotes, or another party.
Enforcing any agreements with you, including the
LitCharts Terms
of Use or
CliffsNotes Terms of Service.

For UK and EEA residents, please see

Additional Terms for European Economic
Area and UK Residents in Part One for our lawful basis for processing your
personal data for the purposes described above.

How We Share Your Personal Data

In addition to the
How We Share Your Personal Data Amongst Course Hero
Companies section in Part One, we share your personal data as reasonably
necessary for the purposes described below:

Service Providers These third parties help us provide the Services or

perform business functions on our behalf. They include:

Hosting, technology and communication providers

Support and customer service vendors
Analytics providers that provide analytics on web traffic or usage of
our Services (e.g. tools that track user clicks or how visitors found
our Services)
Payment processors

Our third party payment processors are listed in the

When
you sign up with LitCharts or CliffsNotes section. They collect
your payment information necessary to process your payment
 and share limited payment information with us, as described
in the
Payment Data row in the chart below.

Advertising Partners These third parties help us market our services and
provide you with other offers that may be of interest to you. They include:

Ad networks (including social media ad networks)

Parties You Authorize, Access or Authenticate When Using Our Services

Third-party log-in services

Legal Obligations. Third parties that carry out the activities set forth
under
Meeting Legal Requirements and Enforcing Legal Terms section
above.
Business Transfers. If we undergo a merger, acquisition, bankruptcy or
other transaction in which a third party assumes control of our business
(in whole or in part), your personal data may be transferred to that third
party. Should one of these events occur, we will make reasonable efforts
to notify you before your information becomes subject to different
privacy and security policies and practices.

Below are the categories of third parties with whom we share your personal
data that we collect and have collected over the past 12 months.

Categories of Third
Category of Parties With Whom
Personal Data We Collect
Personal Data We May Share this
Personal Data:

Email
Country
Date of birth
Username (LitCharts Service
Profile or Contact Service only) Providers
Data User type (e.g., teacher, Payment
student, general Processors
interests, reader,
librarian, and or parent)
(LitCharts Service only)
 Categories of Third
Category of Parties With Whom
Personal Data We Collect
Personal Data We May Share this
Personal Data:

Card holder name

Billing address
Payment card type Service
Payment Data
Last 4 digits of payment Providers
card
Expiration date

Purchase history Service

Commercial Data
Consumer Profiles Providers

Unique identifiers such

Service
Online Identifiers as account name and
Providers
passwords

IP address
Service
Type of
Providers
Device/IP Data device/operating
Analytics
system/browser used to
Partners
access the Services

Advertising
Partners
Web page interactions
(CliffsNotes
Web Analytics Non-identifiable request
Service only)
IDs
Analytics
Partners
 Categories of Third
Category of Parties With Whom
Personal Data We Collect
Personal Data We May Share this
Personal Data:

Third-Party Login
Service
Data (LitCharts Email
Providers
Service only)

Demographic Age/date of birth Service

Data Postal code Providers

IP-address-based Service
Geolocation Data
location information Providers

Other Identifying
Identifying information
Information that Service
in emails or letters you
You Voluntarily Providers
send us
Choose to Provide

Deleting Your Account

You can delete the personal data LitCharts holds about you directly within your
user account, under "Account Settings"

Cookie Policy

To view the LitCharts Cookie Policy,

click here.

To view the CliffsNotes Cookie Policy,

click here.

Symbolab
Course Hero Symbolab Ltd. is the data controller of your personal data for the
purposes of delivering the Services (as defined in our
Terms of Use). Any
capitalized terms not defined herein shall have the meaning assigned to them in
our
Terms of Use. You can contact us at:

Course Hero Symbolab Ltd.

Attn: Monique Ho, General Counsel

P.O. Box 39305

Tel Aviv, 6139201

Israel

support@[Link]

EEA and UK residents may contact our EU and UK based representative

regarding all requests related to data protection and privacy:
symbolab@gdpr-
[Link].

Table of Contents
Children's Privacy
Personal Data Collected

When you sign up with Symbolab

Collected through your use of our Services
Collected about you from third party sources
Provided by you when you communicate with us

Our Uses
How We Share Your Personal Data
Deleting Your Account
Cookie Policy

Children's Privacy

We do not knowingly collect or solicit personal data about children under 13

years of age; if you are a child under the age of 13, please do not attempt to
register for or otherwise use the Services or send us any personal data. If we
learn we have collected personal data from a child under 13 years of age, we
will delete that information as quickly as possible. If you believe that a child
under 13 years of age may have provided personal data to us, please contact
Course Hero Symbolab to provide that information (see the
Contact Us section).

If you are under the age of 16 and a resident of the EEA or the United Kingdom,
or under 18 and are a resident of Israel, please have your parent or guardian
contact us to provide consent for processing your personal data before you
attempt to register for or otherwise use the Services or send us any personal
data. Please see the
Contact Us section.
Personal Data Collected

When you sign up with Symbolab

When you create an account on Symbolab, we collect your first and last name
and email. If you sign up to be a paying subscriber, we collect your billing email.
Payment information, such as card number, is collected and processed directly
by our third-party payment processors. Our payment processors are
Google
Pay, Apple Pay, PayPal and
Stripe. For information on our payment processor’s
collection, use and storage of your personal data, please see the payment
processor’s privacy policy. Our payment processors do not share your full
payment card information with us.

Collected through your use of our Services

When you use our Services, we collect location information (based on your IP
address), to identify the applicable default language and regional subscription
offering on our Services.

Collected about you from third party sources

If you choose to create an account with us using a third-party log-in service

(such as Facebook, Office365 or Google), you will provide us or allow the third-
party social network or log-in service to provide us with your personal data,
such as your email and username, if available, and any other personal data
specified by that third-party log-in service.

For more information about the personal data shared with Symbolab, please
see the third-party log-in services (Facebook, Office365 or Google) privacy
policies.

Provided by you when you communicate with us

When you contact us to provide feedback, you have the option to provide us
with your name, email, and any other personal data.

When you contact us for customer support, we collect your email, device
information (operating system and web browser type), and any other personal
data you may choose to provide us.

When you respond to surveys or questionnaires we send for research purposes

or as part of our Services, we collect your email and any other personal data you
may choose to provide us.

Our Uses
In addition to the
Our Shared Purposes section in Part One, we use the personal
data we collect about you for the following purposes:

Providing, customizing and improving the Services

Providing users with the products, services or information they

request.
Providing support and assistance for the Services.
Improving the Services, including testing, research, internal
analytics and product development.
Personalizing the Services, website content and communications
based on users’ preferences.
Doing fraud protection, security and debugging.
Carrying out other business purposes stated when collecting users’
personal data or as otherwise set forth in applicable data privacy
laws, such as the California Consumer Privacy Act and General Data
Protection Regulation.
Creating and managing user accounts or user profiles.
Processing orders or other transactions; billing.

Marketing the Services

Marketing and selling the Services.

Showing you advertisements, including interest-based or online
behavioral advertising.

Corresponding with you

Responding to correspondence that we receive from you,

contacting you when necessary or requested, and sending you
information about Course Hero or the Services.
Sending emails and other communications according to your
preferences or that display content that we think will interest you.

Meeting legal requirements and enforcing legal terms

Fulfilling our legal obligations under applicable law, regulation,

court order or other legal process (e.g., subpoenas or warrants),
such as preventing, detecting and investigating security incidents
and potentially illegal or prohibited activities.
Protecting the rights, property or safety of you, Symbolab, or
another party.
Enforcing any agreements with you, including our
Terms of Use.

For UK and EEA residents, please see

Additional Terms for European Economic
Area and UK Residents in Part One for our lawful basis for processing your
personal data for the purposes described above.

How We Share Your Personal Data

In addition to the
How We Share Your Personal Data Amongst Course Hero
Companies section in Part One, we share your personal data as reasonably
necessary for the purposes described below:

Service Providers These third parties help us provide the Services or

perform business functions on our behalf. They include:

Hosting, technology and communication providers

Security and fraud prevention consultants
Analytics providers that provide analytics on web traffic or usage of
our Services (e.g. tools that track user clicks or how visitors found
our Services)
Support and customer service vendors
Payment processors

Our third party payment processors are listed in the

When
you sign up with Symbolab section. They collect your payment
information necessary to process your payment and share
limited payment information with us, as described in the
Payment Data row in the chart below.

With Advertising Partners

Ad networks (including social media ad networks)

Parties You Authorize, Access or Authenticate When Using Our Services

Third-party log-in services

Legal Obligations. Third parties that carry out the activities set forth
under
Meeting Legal Requirements and Enforcing Legal Terms in the
Our
Uses section above.
Business Transfers. If we undergo a merger, acquisition, bankruptcy or
other transaction in which a third party assumes control of our business
(in whole or in part), your personal data may be transferred to that third
party. Should one of these events occur, we will make reasonable efforts
to notify you before your information becomes subject to different
privacy and security policies and practices.

Below are the categories of third parties with whom we share your personal
data that we collect and have collected over the past 12 months.
 Categories of Third
Category of Personal Personal Data We Parties With Whom We
Data Collect May Share this
Personal Data:

First and last

Profile or Contact
name Service Providers
Data
Email

Billing email
Card holder
name
Billing address Service Providers
Payment Data Payment card Payment
type Processor
Last 4 digits of
payment card
Expiration date

Commercial Data Purchase history Service Providers

Unique
identifiers such
Online Identifiers Service Providers
as account name
and passwords

Type of
device/operating
Service Providers
Device/IP Data system/browser
Analytics Partners
used to access
the Services
 Categories of Third
Category of Personal Personal Data We Parties With Whom We
Data Collect May Share this
Personal Data:

Browsing or
search history
Web page
interactions
Service Providers
Web Analytics Referring
Analytics Partners
webpage/source
through which
you accessed the
Services

Email
Username on
Third-Party Login
social network or Service Providers
Data
third-party login
service

Service Providers
IP-address-based
Advertising
Geolocation Data location
Processors
information
Analytics Partners

Other Identifying Identifying

Information that You information in
Service Providers
Voluntarily Choose emails or letters
to Provide you send us

Deleting Your Account

You can delete the personal data Symbolab holds about you directly within your
user account, under "Account Management".
Cookie Policy

To view our Cookie Policy,

click here.

QuillBot

QuillBot (Course Hero), LLC is the data controller of your personal data for the
purposes of delivering the Services (as defined in our
Terms of Use). You can
contact us at:

QuillBot

QuillBot (Course Hero), LLC

Attn: Monique Ho, General Counsel

303 East Wacker, Suite 2101

Chicago, Illinois 60601 USA

support@[Link]

EEA and UK residents may contact our EU and UK based representative

regarding all requests related to data protection and privacy:
quillbot@gdpr-
[Link].

Table of Contents
Children's Privacy
Personal Data Collected

When you sign up with QuillBot

Collected through your use of QuillBot
Collected about you from third party sources
Provided by you when you communicate with us

Our Uses
How We Share Your Personal Data
Deleting Your Account
Cookie Policy

Children's Privacy

We do not knowingly collect or solicit personal data about children under 13

years of age; if you are a child under the age of 13, please do not attempt to
register for or otherwise use the Services or send us any personal data. If we
learn we have collected personal data from a child under 13 years of age, we
will delete that information as quickly as possible. If you believe that a child
under 13 years of age may have provided personal data to us, please contact
QuillBot (Course Hero), LLC to provide that information (see the
Contact Us
section).

If you are under the age of 16 and a resident of the EEA or the United Kingdom,
or under 18 and are a resident of Israel, please have your parent or guardian
contact us to provide consent for processing your personal data before you
attempt to register for or otherwise use the Services or send us any personal
data. Please see the
Contact Us section.

Personal Data Collected

When you sign up with QuillBot

When you register for an account to use our Services, we ask you for your name
and email. If you sign up for our premium Services, payment information, such
as card number, is collected and processed directly by our third-party payment
processors. Our payment processors are
Amazon Pay, Stripe, PayPal,
Chargebee, and Apple Pay. For information on our payment processor’s
collection, use and storage of your personal data, please see the payment
processor’s privacy policy. Our payment processors do not share your full
payment card information with us.

Collected through your use of QuillBot

When you use our Services, we collect the following information:

Usage information (such as the date and time of visits, pages viewed, links
to/from any page, and time spent in a session)
Device information (such as your internet protocol (IP) address, Internet
service provider, operating system, and web browser type)
Location information (based on your IP address), to identify the
applicable regional subscription offering and to detect/identify fraud on
our Services

When you use our Services, we may also collect personal data you provide or
otherwise make available to us via our Services. For example, when you use the
plagiarism checker, we store a copy of your document, which includes any
information contained within. When you use our Paraphraser tool, we will
collect any information you paraphrase, including personal data you enter into
Paraphraser. When you upload documents to our Services, we will store both a
copy of the original document (or the text of the original document) as well as
the paraphrased version and any information contained within. When you use
our Co-Writer service, we will collect any information, including personal data,
you enter into your project(s) within Co-Writer.

If you use the voice recognition feature on Co-Writer for audio to text
conversion, the audio to text conversion occurs in real time and audio is not
stored by us; however, the text converted from audio input that is added by you
to your project(s) within Co-Writer is stored by us.

When you use the QuillBot for Chrome extension, the contents in the email you
prepare (excluding reply or forward content), chat messages you write
(excluding history or chats received), documents you create, search queries, and
text you input on multiline fields on websites you visit ("Your Content"), as
transmitted by you in connection with your use of our extension, will be used in
real time on our machine learning algorithm, after which Your Content is
deleted from our Services. We also collect URLs and usage information (in
addition to the usage information described immediately above), such as the
number of times you disable/enable the extension on a website, which we
retain to help us understand how you use this Service and to help us improve it.
We only collect Your Content when the QuillBot icon is displayed and enabled,
indicating that Your Content will be grammar checked or paraphrased. You can
choose to disable the QuillBot extension at any time on the top right corner of
your browser. We do not access your contacts, text in single-line input fields
(which are more likely to contain personal data), or content in fields marked
"sensitive" such as credit card, password, email address or email subject fields.

We use analytics services such as Google Analytics and Amplitude to collect and
process certain analytics data when you use our Services. These services may
also collect information about your use of other websites, apps, and online
resources. For more information about our use of these services, please see our
Cookie Policy. In addition, you can learn about Google’s practices by going to
[Link] and opt out of them by
downloading the Google Analytics opt-out browser add-on, available at
[Link]

Collected about you from third party sources

If you choose to sign up with QuillBot using certain third-party log-in services
(such as Facebook or Google) you will provide us or allow the log-in service to
provide us with your personal data, such as your email, name and/or username,
if available, and any other personal data specified by that third-party log-in
service. For more information about the personal data shared with QuillBot,
please see the third-party log-in service’s (Facebook or Google) privacy policies.

In some cases, we may receive personal data about you from a third party, such
as your employer or academic institution, to enable your account setup to use
our Services.
Provided by you when you communicate with us

When you contact us for more information about QuillBot or for customer
support, we collect your name, email, and the contents of your message to us.

If you subscribe to our newsletter, we will collect your email. When we send you
emails, we may track whether you open them to learn how to deliver a better
customer experience and improve our Services.

We collect your email and any other personal data you may provide to us when
you respond to surveys or questionnaires we send for research purposes or as
part of our Services; or when you provide feedback.

Our Uses

In addition to the
Our Shared Purposes section in Part One, we use the personal
data we collect about you for the following purposes:

Providing, customizing and improving the Services

Providing users with the products, services or information they

request.
Providing support and assistance for the Services.
Improving the Services, including testing, research, internal
analytics and product development.
Personalizing the Services, website content and communications
based on users’ preferences.
Doing fraud protection, security and debugging.
Carrying out other business purposes stated when collecting users’
personal data or as otherwise set forth in applicable data privacy
laws, such as the California Consumer Privacy Act and General Data
Protection Regulation.
Creating and managing user accounts or user profiles.
Processing orders or other transactions; billing.

Marketing the Services

Marketing and selling the Services.

Corresponding with you or others, as authorized by you

Responding to correspondence that we receive from you,

contacting you when necessary or requested, and sending you
information about Course Hero or the Services.
Sending emails and other communications according to your
preferences or that display content that we think will interest you.
 Communicating with individuals authorized by you.

Meeting legal requirements and enforcing legal terms

Fulfilling our legal obligations under applicable law, regulation,

court order or other legal process (e.g., subpoenas or warrants),
such as preventing, detecting and investigating security incidents
and potentially illegal or prohibited activities.
Protecting the rights, property or safety of you, QuillBot, or
another party.
Enforcing any agreements with you, including our
Terms of Use.

For UK and EEA residents, please see

Additional Terms for European Economic
Area and UK Residents in Part One for our lawful basis for processing your
personal data for the purposes described above.

How We Share Your Personal Data

In addition to the
How We Share Your Personal Data Amongst Course Hero
Companies section in Part One, we share your personal data as reasonably
necessary for the purposes described below:

Service Providers These third parties help us provide the Services or

perform business functions on our behalf. They include:

Hosting, technology and communication providers

Analytics providers that provide analytics on web traffic or usage of
our Services (e.g. tools that track user clicks or how visitors found
our Services)
Support and customer service vendors
Payment processors

Our third party payment processors are listed in the

When
you sign up with QuillBot section. They collect your payment
information necessary to process your payment and share
limited payment information with us, as described in the
Payment Data row in the chart below.

Advertising Partners These third parties help us market our services and
provide you with other offers that may be of interest to you. They include:

Marketing providers

Parties You Authorize, Access or Authenticate When Using Our Services

Third-party log-in services

 Legal Obligations. Third parties that carry out the activities set forth
under
Meeting Legal Requirements and Enforcing Legal Terms in the
Our
Uses section above.
Business Transfers. If we undergo a merger, acquisition, bankruptcy or
other transaction in which a third party assumes control of our business
(in whole or in part), your personal data may be transferred to that third
party. Should one of these events occur, we will make reasonable efforts
to notify you before your information becomes subject to different
privacy and security policies and practices.

The below chart details the categories of third parties with whom we share
your personal data that we collect and have collected over the past 12 months.

Categories of Third
Category of Parties With Whom
Personal Data We Collect
Personal Data We May Share this
Personal Data:

Service
Providers
Profile or Contact First and last name Analytics
Data Email Partners
Payment
Processors

Billing address
Payment card type
Service
Payment Data Last 4 digits of
Providers
payment card
Expiration date

Service
Providers
Commercial Data Purchase history
Analytics
Partners
 Categories of Third
Category of Parties With Whom
Personal Data We Collect
Personal Data We May Share this
Personal Data:

Unique identifiers
Service
Online Identifiers such as account
Providers
name and passwords

IP address
Device ID
Service
Type of
Providers
Device/IP Data device/operating
Analytics
system/browser
Partners
used to access the
Services

Browsing or search
history
Web page
interactions
Referring
webpage/source Service
through which you Providers
Web Analytics
accessed the Analytics
Services Partners
Statistics associated
with the interaction
between device or
browser and the
Services

Email Service
Third-Party Login Username on social Providers
Data network or third- Analytics
party login service Partners
 Categories of Third
Category of Parties With Whom
Personal Data We Collect
Personal Data We May Share this
Personal Data:

Service
IP-address-based Providers
Geolocation Data
location information Analytics
Partners

Other Identifying Identifying

Information that information in Service
You Voluntarily emails or letters you Providers
Choose to Provide send us

Deleting Your Account

If you would like to delete the personal data QuillBot holds about you, you can
request this via the Contact Us page or by emailing
support@[Link].

Cookie Policy

To view our Cookie Policy,

click here.

Scribbr

Scribbr B.V. is the data controller of your personal data for the purposes of
delivering the Services (as defined in our
Terms of Use). You can contact us at:

Scribbr

Scribbr B.V.

Attn: Monique Ho, General Counsel

Singel 542, 1017 AZ Amsterdam

The Netherlands Registered with the Dutch Chamber of Commerce under

number 67863019

privacy-dpo@[Link]

Table of Contents
Children's Privacy
Personal Data Collected

When you sign up with Scribbr

Collected through your use of Scribbr
Collected about you from third party sources
Provided by you when you communicate with us

Our Uses
How We Share Your Personal Data
Additional Data Security
Additional Information on Data Retention
Deleting Your Account
Cookie Policy

Children's Privacy

We do not knowingly collect or solicit personal data about children under 13

years of age; if you are a child under the age of 13, please do not attempt to
register for or otherwise use the Services or send us any personal data. If we
learn we have collected personal data from a child under 13 years of age, we
will delete that information as quickly as possible. If you believe that a child
under 13 years of age may have provided personal data to us, please contact
Scribbr B.V. to provide that information (see the
Contact Us section).

If you are under the age of 16 and a resident of the EEA or United Kingdom, or
under 18 and are a resident of Israel, please have your parent or guardian
contact us to provide consent for processing your personal data before you
attempt to register for or otherwise use the Services or send us any personal
data. Please see the
Contact Us section.

Personal Data Collected

When you sign up with Scribbr

When you sign up to use our Services, we collect:

Your name, email and telephone number

The user type: student, teacher or other user
Level of education
 In which country you study
At which school you study
The field and year of study
The expected graduation date

You will have the option to provide us with billing name, email, and address, if
different from the name and email used to create an account with us.

Collected through your use of Scribbr

When you use our Services, we collect:

IP address to, among other things, identify the applicable tax for services
rendered
Browsing history
Movements on our websites or websites of third parties gathered
through tracking cookies. For detailed information about our use of
cookies, please see our
Cookie Policy

We collect any identifying information in the content of the document(s) you

share with us. Specifically for proofreading services, we collect any identifying
information you share with us to help provide Services to you.

Payment information, such as card number, is collected and processed directly

by our third-party payment processors. Our payment processors are
Adyen,
Chargebee, PayPal, Apple Pay, and Google Pay. For information on our
payment processor’s collection, use and storage of your personal data, please
see the payment processor’s privacy policy. Our payment processors do not
share your full payment card information with us.

Collected about you from third party sources

If you choose to sign up with Scribbr using a third-party log-in service, you will
provide us or allow the log-in service to provide us with your personal data as
specified by that third-party log-in service. For example, if you choose to sign up
using Facebook, you will provide us or allow Facebook to provide us with your
personal data, such as your name, email, and ID assigned to your account, if
available. If you use Google, you will provide us or allow Google to provide us
with your name, email, ID assigned to your account, and profile picture, if
available.

For more information about the personal data shared with us, please see the
third-party log-in services (Facebook and Google’s) privacy policies.

Provided by you when you communicate with us

When you contact us for customer support, we collect:

IP address
Your name, email and telephone number
Content of your message
Details with regard to any follow-up

We collect your email and any other personal data you may provide to us when
you respond to surveys or questionnaires we send for research purposes or as
part of our Services, or when you provide feedback.

Our Uses

In addition to the
Our Shared Purposes section in Part One, we use the personal
data we collect about you for the following purposes:

Providing, customizing and improving the Services

Providing users with the products, services or information they

request.
Providing support and assistance for the Services.
Improving the Services, including testing, research, internal
analytics and product development.
Personalizing the Services, website content and communications
based on users’ preferences.
Doing fraud protection, security and debugging.
Carrying out other business purposes stated when collecting users’
personal data or as otherwise set forth in applicable data privacy
laws, such as the California Consumer Privacy Act and General Data
Protection Regulation.
Creating and managing user accounts or user profiles.
Processing orders or other transactions; billing.

Marketing the Services

Marketing and selling the Services.

Showing you advertisements, including interest-based or online
behavioral advertising.

Corresponding with you

Responding to correspondence that we receive from you,

contacting you when necessary or requested, and sending you
information about us or the Services.
Sending emails and other communications according to your
preferences or that display content that we think will interest you.
 Meeting legal requirements and enforcing legal terms

Fulfilling our legal obligations under applicable law, regulation,

court order or other legal process (e.g., subpoenas or warrants),
such as preventing, detecting and investigating security incidents
and potentially illegal or prohibited activities.
Protecting the rights, property or safety of you, Scribbr, or another
party.
Enforcing any agreements with you, including our
Terms of Use.

For UK and EEA residents, please see

Additional Terms for European Economic
Area and UK Residents in Part One for our lawful basis for processing your
personal data for the purposes described above.

How We Share Your Personal Data

In addition to the
How We Share Your Personal Data Amongst Course Hero
Companies section in Part One, we share your personal data as reasonably
necessary for the purposes described below:

Service Providers These third parties help us provide the Services or

perform business functions on our behalf. They include:

Hosting, technology and communication providers

Support and customer service vendors
Analytics providers that provide analytics on web traffic or usage of
our Services (e.g. tools that track user clicks or how visitors found
our Services)
Payment processors

Our third party payment processors are listed in the

Collected
Through Your Use of Scribbr section. They collect your
payment information necessary to process your payment and
share limited payment information with Course Hero, as
described in the
Payment Data row in the chart below.

Advertising Partners These third parties help us market our services and
provide you with other offers that may be of interest to you. They include:

Ad networks (including social media ad networks)

Parties You Authorize, Access or Authenticate When Using Our Services

Third-party log-in services

 Legal Obligations. Third parties that carry out the activities set forth
under
Meeting Legal Requirements and Enforcing Legal Terms in the
Our
Uses section above.
Business Transfers. If we undergo a merger, acquisition, bankruptcy or
other transaction in which a third party assumes control of our business
(in whole or in part), your personal data may be transferred to that third
party. Should one of these events occur, we will make reasonable efforts
to notify you before your information becomes subject to different
privacy and security policies and practices.

Below are the categories of third parties with whom we share your personal
data that we collect and have collected over the past 12 months.

Categories of
Third Parties With
Category of
Personal Data We Collect Whom We May
Personal Data
Share this
Personal Data:

First and last name

Email
Phone number
User type: student,
teacher or other user
Billing name, email, and
address
Profile or Service
Level of education
Contact Data Providers
In which country you
study
At which school you study
The field and year of
study
The expected graduation
date

Card holder name

Billing address
Service
Payment Data Payment card type
Providers
First 6 and last 4 digits of
payment card
 Categories of
Third Parties With
Category of
Personal Data We Collect Whom We May
Personal Data
Share this
Personal Data:

Service
Purchase history Providers
Commercial Data
Consumer profiles Analytics
Partners

Parties Users
Unique identifiers such as
Online Authorize,
account name and
Identifiers Access or
passwords
Authenticate

IP address Service
Device ID Providers
Domain server Advertising
Device/IP Data
Type of device/operating Partners
system/browser used to Analytics
access the Services Partners

Browsing or search
history
Web page interactions
Referring
webpage/source through
which you accessed the
Analytics
Web Analytics Services
Partners
Non-identifiable request
IDs
Statistics associated with
the interaction between
device or browser and the
Services
 Categories of
Third Parties With
Category of
Personal Data We Collect Whom We May
Personal Data
Share this
Personal Data:

Third-Party Login Email Service

Data Name and profile picture Providers

Consumer
Postal code Service
Demographic
Education level Providers
Data

Advertising
IP-address-based location Processors
Geolocation Data
information Analytics
Partners

Identifying information in
emails or letters you send
us
Identifying information in
Other Identifying the content of the
Information that document(s) you share
Service
You Voluntarily with us
Providers
Choose to Specifically for
Provide proofreading services:
any identifying
information you share
with us to help provide
services to you

Provided below are the locations of third party recipients with whom we share
your personal data with:

Activity Recipients Location

 Activity Recipients Location

USA, The
Data processors engaged by us, such Netherlands,
Visiting our
as advertising companies and hosting Germany,
website
providers. Ireland,
Belgium

Data processors engaged by us, such USA, The

Using our
as hosting providers and providers of Netherlands,
Services
plagiarism software. Ireland

Customer USA, The

service or Data processors engaged by us, such Netherlands,
otherwise as hosting providers and providers of Germany,
corresponding CRM software. Ireland,
with you Belgium

Subcontractors or service providers

such as auditing companies,
consulting and law firms, and
USA, The
insurance companies;

Other general Netherlands,

purposes Ireland,
Data processors engaged by us, such
Germany
as hosting providers;

Relevant authorities

Additional Data Security

In addition to the security measures identified in the

Data Security section of
this policy, we take the following security measures to protect your personal
data:

all documents are uploaded to Scribbr via a secure connection;

logical and physical security (e.g. safe, doorman, firewall, network
segmentation);
technical control of the authorizations (as limited as possible) and
keeping log files;
management of the technical vulnerabilities (patch management);
keeping software up-to-date (e.g. browsers, virus scanners and operating
systems);
 making back-ups to safeguard availability and accessibility of the personal
data;
automatic erasure of outdated personal data;

Examples of organizational security measures taken by us are:

special guidelines to which all employees and experts must abide,

including confidentiality;
uploaded documents are never shared with third parties, nor are they
published;
experts are obliged to delete your documents after having edited it;
assign responsibilities for information security;
promote privacy and security awareness among new and existing
employees;
establish procedures to test, assess and evaluate security measures
periodically;
check log files regularly;
using a protocol for handling data breaches and other security incidents;
conclude confidentiality, data processing and data protection
agreements;
assess whether the same objectives can be achieved with less personal
data;
provide access to personal data to as few people within the organization
as possible; and
define the decision-making and underlying considerations per processing.

We have internal security policies in place in which it is further described how

we ensure an appropriate level of technical and organizational security
measures. We also have a data breach policy in place in which it is described
how we deal with a (possible) data breach.

Additional Information on Data Retention

Supplementing Part One of this policy, we do not store your personal data any
longer than is strictly necessary for the purposes for which we process your
personal data. We have put in place the following Retention Policy to ensure
that your personal data are deleted after a reasonable period:

Activity Retention period

Visiting our website Please see our

Cookie Policy
 Activity Retention period

Your account: 3 years after your last

activity on your account
Edited documents: 12 months after
editing
Plagiarism checked documents:

Document as a whole: 1 month

after the check
Using our Services Results of the check: 12 months
after the check

Citation Checker and Self Plagiarism

Checker:

Quick checks: 60 minutes after

the check
Regular checks: 90 days after the
check

If you have an account: up until the

Customer service or
deletion of your account
otherwise corresponding
If you do not have an account: 6
with you
months after the last date of contact

1 month or, upon your request, 3 months

Job openings
after you have applied

Retention terms depend on the relevant

Other general purposes purpose. In any case, no longer than
necessary

You can always delete your documents and results before the standardized
retention terms manually via your account. Documents uploaded in the Citation
Checker / Self-Plagiarism Checker can be deleted by contacting us. Please find
our contact details in the
Contact Us section.

Deleting Your Account

If you would like to delete your account from the Scribbr platform, you can do
this directly by going to "Account" in "Settings." If you choose to delete your
account: 1) your account information (first and last name, email address, phone
number, user type, and any other information you provided on your account)
will be deleted from the Scribbr platform, 2) all your uploaded documents and
order details will be deleted automatically; this is irrevocable, and you can never
use or enter this account again; 3) the Scribbr team will no longer have access to
your documents. This means we cannot deal with possible complaints, as we
cannot address complaints from deleted accounts.

If the CCPA, GDPR or other privacy law grants you the right to have your
personal data deleted entirely from Scribbr and you want to exercise that right,
please read Part One of this policy for how to submit your request.

Cookie Policy

To view our Cookie Policy,

click here.