1 PHONE CALL RESERVATION (Natasha/Julia Scene)
Julia: Good Evening, Phoenix Hotel Beijing. How may I help you? (Wanshang hao, ni men xu yao shen me?)
Natasha: I’m Natasha Guzman. I’d like to book a reservation for two people. ( Wo shi Natasha Guzman. Wo xiang wei liang
geren yu ding)
Julia: May I know which date you would like to make your reservation? (Wo ke yi zhidao nin xiang zai na yitian yu ding ma?)
Natasha: On January 24 and 25. Is there a deluxe room available? (Yi yue ershi si ri he ershiwu ri. You haohua fang ma?)
Julia: Okay Ma’am just wait for a minute and let me check. ( Hao de, nushi, shao deng yixia, rang wo jiancha yixia)
We have a lot of deluxe room available ( Women you henduo haohua fangjian keyong) one deluxe room cost 6,399 (Yi jian
haohua fang liquian sanbai jiu shi jui)
Natasha: Okay that’s a reasonable price ( Hao de, zhe shi yige heli de jiage)
Julia: Okay Ma’am so what type of room do you want, smoking or non-smoking? (Nin xiang yao xiyan fang haishi fei xiyan
fang?)
Natasha: A double and a non smoking room (Shuangren fang he jinyan fang)
Julia: Okay Ma’am so your reservation has been verified ( Suoyi nin de yuding yi jingguo yanzheng) so all I need to know is
your number and email account (Wo zhi xuyao zhidao ni de lianxi dianhua he dianzi youjian zhanghu)
Natasha: My number is 09123456789 natguzman@[Link] ( Wo de hao ma, ling jiu er san si wu liu qi ba jiu
natguzman@[Link])
Julia: Okay Ma’am so let me repeat that 09123456789 ( Hao de, Rang wo chongfu yibian. Ling jiu er san si wu liu qi ba jiu)
Is that all correct (Dou shi zhenggue de ma?)
Natasha: Yes, that’s all correct (Shi de, yiqie zhengque)
Julia: Okay Ma’am, may I ask how would you like to pay the bills? (Hao de, Nushi nin xiwang ru he zhifu zhang dan?)
Natasha: I will pay through credit card (Wo hui yong xinyongka zhifu)
Julia: Alright Ma’am so your reservation has been booked for January 24 to 25 with a deluxe room and a non smoking room.
(Hao de Nushi, Nin de yuding yi dao yi yue ershisi zhi ershiwu, You haohua fang he jinyan fang )Your bills will be settled via
credit card amounting 12,798. (Nin de zhangdan jiang tongguo xinyongka jin jiesuan, Yi wan er qian qi bai jiu shi ba) Is that
all correct? (Dou shi zhengque de ma?)
Natasha: Yes that's all correct. (Shi de, zhe dou shi zhengque de)
Julia: Is there anything else I can do for you? (Hai you shen me wo ke yi wei ni zuo de ma?)
Natasha: No that would be all. Thank you (Bu, jin ci eryi. Xie xie)
Julia: Alright Ma’am Thank you for calling. Will see you in January. Have a nice day (Hao de, Nushi, xie xie ni de laidian. Yi
yue jian. Zhu ni you meihao de yitian)
2 WELCOMING GUEST (Rochelle/Princess Jisyl)
Rochelle: Goodmorning, (Zao Shang hao) Welcome to Phoenix Hotel (Huanying lai dao feng huang jiu dian). How may I help
you? (Qing wen you she me ke yi bang ni?)
Princess Jisyl: Good morning, Where is your front office here? (Zaoshang hao, ni de qian tai zai nali?)
Rochelle: Our front desk is over there. (Women de qiantai zai na bian) Would you like me to escort you? (Xuyou wo husong
nin ma?)
Princess Jisyl: No, Im fine, Thank you (Bu, Wo hen hao, Xie xie)
Rochelle: Welcome Ma’am (Huanying Nushi) Enjoy your stay (Rhuzu yukai)
3 GUEST CHECK IN (Julia/Princess Jisyl/Ezekiel)
Princess J: Hello I would like to check in ( Ni hao, wo xiang ban li rhu zu)
Julia: Okay may I ask what is your name? (Hao de, qing wen nin jiao shen me ming zi?)
Princess J: Princess Jisyl
Julia: Miss Princess, What’s your phone number? (nin de dian hua hao ma shi duo shao?)
Princess J: 09123456789 (Ling jiu yi er san si wu liu qi ba jiu)
Julia: Please give me your passport (Qing gei wo nin de hu zhao) You need to deposit 500 yuan, may I ask how do you pay?
(Xu yao ya jin wu bai yuan, qing wen zen me zhi fu?)
Princess J: Credit card (Xin yong ka )
Julia: Your room number is 123, This is your room card and breakfast voucher (Nin de fang hao yi er san, Zhe shi nin de fang
ka he zao can quan) The room is at the second floor, the restaurant is at the first floor, and this is our bell service who will you
escort you to your room (fang jian zai er lou, can ting zai yi lou)
Princess J: Okay thank you (Hao de, xie xie)
Ezekiel: This way Ma’am (Zhe bian Nushi)(lalakad papuntang room)
This is your room 123, (Zhè shì nín de yi er san fang jiān) If you have any concern just call our Front office.(Ruguo nín you rènhé
yiwen, qing zhìdiàn women de qiántái) Enjoy your stay (Rù zhù yú kuài)
Princess J: Okay Thanks (Hao de, Xie xie)
4 ASKING ROOM SERVICE THROUGH PHONE CALL (Princess Raeza/ Angeline Manipud)
Princess Raeza: Hello, Front desk, May I ask if there is anything else I can help you with? (Ni hao, qian tai, Qing wen you
shen me ke yi bang nin de?)
Angeline: Please help me change the towel and a dry clean shirt (Qing bang wo huan yi xia mao jin he gan xi yi jian chen
shan)
Princess Raeza: Okay Ma’am, Do you need a room cleaning? (Hao de Nushi, Nin xu yao da sao fang jian ma?)
Angeline: No thanks, that would be all (bu, xie xie, jin ci eryi)
Princess: Okay Please wait a moment (Hao de, Qing shao deng)
Angeline: Okay, Thanks (Hao de, Xie xie)
5 ROOM SERVICE GIVING GUEST REQUEST (Daisy/Angeline M)
Daisy: Pupunta sa room ng guest. Knock 3 times.
Bell service(Menling fuwu) Good morning Ma’am. (Zhao shang hao) Here is your request one towel and a dry clean shirt (Zhe
shi nin yao de yitiao maojin he yi jian ganxi chenshan)
Angeline: Okay Thank you (Hao de, Xie xie)
Daisy: Is there anything else you need? (Nín hái xūyào shénme ma?)
Angeline: Nothing thanks. (Bu, xie xie)
6 CHECK OUT (Fricel/ Maureen)
Maureen: Hello, I want to check out (Wo yao tui fang)
Fricel: This is your bill, the total spending is 160 yuan (Zhe shi nin de zhang dan, yi gong xiao fei yi bai liu shi yuan)
Please sign after confirmation (Qing que ren hou qian zi)
Maureen: Okay here is my credit card (Hao de, zhe shi wo de xinyong ka)
Fricel: Wait a moment (Shao deng) Here you go Ma’am, this is your credit card and your receipt( Nushi gie nin, Zhe shi nin
de xinyongka he shouju)Thank you so much for choosing our hotel ( Feichang ganxie nin xuanze women de jiudian)
END
