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Multicultural Among Tourism Profession

This document discusses the diversity among tourism professionals and their interactions with customers from different cultures and backgrounds. It provides examples of how tourism professionals deal with foreign tourists, balikbayans (Filipinos living abroad), and customers in various industries. Specific cases discussed include the tourism customer travel cycle, best airports worldwide based on customer service, and the roles of tourism professionals in hotels and their interactions with guests throughout their stay.

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Princess Runor Burgos
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1K views11 pages

Multicultural Among Tourism Profession

This document discusses the diversity among tourism professionals and their interactions with customers from different cultures and backgrounds. It provides examples of how tourism professionals deal with foreign tourists, balikbayans (Filipinos living abroad), and customers in various industries. Specific cases discussed include the tourism customer travel cycle, best airports worldwide based on customer service, and the roles of tourism professionals in hotels and their interactions with guests throughout their stay.

Uploaded by

Princess Runor Burgos
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
  • Multicultural Diversity Among Tourist-Related Profession: Introduces the theme of multicultural diversity within tourism-related professions.
  • Definition of Multicultural Diversity: Defines multicultural diversity in the context of interactions among colleagues and customers.
  • Case 1: The Tourism Customer Travel Cycle: Explains the customer travel cycle highlighting stages from dreaming to sharing.
  • World Best Airports: Lists the world’s best airports such as Changi Airport and Tokyo Haneda.
  • Common Among Best Airports: Details common characteristics among top airports such as quality planning and customer focus.
  • Case 2: The Tourism Professional and Balikbayans: Discusses the experiences of tourism professionals and Balikbayans working abroad.
  • Case 3: Tourism Professionals in the Hotel: Highlights the role of hotel tourism professionals in guest satisfaction.
  • Guest Cycle in Hotel: Illustrates the guest cycle in hotels from reservation to check-out.
  • Case 4: Crossing Industry for Tourism Professionals: Explains the benefits of transferring customer service skills across different industries.
  • Closing Remarks: Concludes the presentation and thanks the audience for their attention.

MULTICULTRAL

DIVERSITY AMONG
TOURIST-RELATED
PROFESSION
PRESENTERS
PRESENTERS

TOLEDO, MELCHOR II L. MESINA, LEXIE DARLA. YALUNG, JENNALY.


It is a interactions
with colleagues and
customers who come
from different places.
case 1: the tourism customer travel cycle
WORLD BEST AIRPORTS
1. CHANGI AIRPORT/singapore
2. DOHA HAMAD/qatar
3. TOKYO HANEDA/japan
4. SEOUL INCHEON/south korea
5. PARIS CDG/paris france
6. ISTANBUL/turkey
7. munich/germany
8. ZURICH/switzerland
9. TOKYO NARITA/japan
10. MADRID BARAJas/spain
common among best airport
THEY PLAN AHEAD
THEY PROVIDE BASICS OF SERVICE
THEY EXCEL IN EVERY ASPECT
THEY CREATE A GRATE ATMOSPHERE
THEY IMPLEMENT INTERNAL PROCESSES TO KEEP STRESS LEVEL LOW
THEY BALACE THE IMPLEMENTATION
THEY HAVE STAFF THAT PROUD OF THERE OWN AIRPORT
THEY INVOLVE THE STAKEHOLDER ON QUALITY PLANNING
THEY ALWAYS PUT THEEMSELVES IN THE SHOES OF OTHER
THEY FOCUS ON WHAT IS IMPORTANT
CASE 2:THE TOURISM PROFESSIONAL AND
BALIKBAYANS
TOURISM PROFESSITIONALS ARE dealing with
different people, some are born filipinos
but american in choice or in other
country they choice after migrating
there, the other are balikbayan working
abroad.
case 3: tourism professionals in the
hotel
tourism professionals in the hotel are the one
who deals with guest to give them satisfaction
from the moment guest arrival until the last
day of there stay on the hotel
guest cycle in hotel
cease 4:crossing industry for tourism
professionals
crossing industry is simple changing your career
ex, a telecommunication company want to have a
best hotel service manager on there company so
they find one, the idea is to transfer the
technology of the provision of excellent customer
service in hotel to their telecom staff.
Thank You
f o r y o u r a t t e n t i o n

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