College: College of Hospitality and Tourism Management Program: Bachelor of Science in Hospitality Management
Prepared by: Contact Number: 09179603468
MICHAEL P. CELIS Email:
[email protected] Professor Consultation Hours: Anytme (By Appointment)
Reviewed by: Approved by:
NINO G. BOLANO, MBA ELNORA A. BARRIOS, Ph.D.
Dean Director, Academic Affairs
Course Code: HMPE 7 Descriptive Title: Crowd and Crisis Management
Course Credit(s): Three (3) Units Lecture Hours/Week: 3 Hours/Week Laboratory Hours/Week: None
Pre-Requisites: None
Course Description: This course equips students with applicable insights and practical skills for navigating critical moments – before, during and after a crisis strikes.
Students will go through a hands-on learning journey, grounded in disruption response theory and psychology. Students will learn how to better understand and address
their own cognitive biases, communicate effectively in turbulent times, restore trust with key stakeholders, draw meaningful conclusions from previous disruptive events,
and prepare for potential future setbacks.
Course Learning Outcomes:
After completing this course, students should be able to:
Identify typical human responses to danger and common passenger behaviors in emergencies;
Describe the role of drills and debriefing in maintaining emergency preparedness and promoting situational awareness;
Identify techniques for managing crowds in an emergency;
Describe the importance of encouraging emergency feedback from passengers and providing information to them;
Perform emergency drills and exercises.
COURSE PROGRAM OUTCOME MAP:
In pursuit of Colegio de la Purisima Concepcion’s (CPC) noble vision and mission, the College of Hospitality Management (CHTM) aims to produce Bachelor of Science in
Hospitality Management (BSHM) graduates to possess the following:
1. Apply management theories, methods to various types of hospitality organizations;
2. Analyze, evaluate, and solve problems using methods of management science;
3. Make decisions and act within social and ethical dimensions;
4. Sustain commitment in promoting livelihood programs in community development;
5. Use interpersonal & communication skills to be an effective player & leader in the hospitality industry;
6. Perform effectively and efficiently the core competencies in the hospitality industry;
7. An Ideal Purisimian graduate is a world-class, competent, innovative professional imbued with Christian values and a deep love for the Blessed Virgin Mary.
Course/Subject Outcome 1 Outcome 2 Outcome 3 Outcome 4 Outcome 5 Outcome 6 Outcome 7
HMPE 4 - Crowd
and Crisis P P P L P P P
Management
(Legend: L–learned in the course; P–practiced in the course; O–not yet learned/practiced but the opportunity to exists)
Course/Subjects Units Outcome 1 Outcome 2 Outcome 3 Outcome 4 Outcome 5 Outcome 6 Outcome 7
Professional Subjects
THC 1 3 P L P P L L P
THC 2 3 L L P P L L P
THC 3 3 P L P P P L P
THC 4 3 L L P P L L P
THC 5 3 P P P P P L P
THC 6 3 P P P P P L P
THC 7 3 L L P P L L P
THC 8 3 P P P P P L P
THC 9 5
P P P P P L
P
THC 10 3 L L P P L L P
CBME 1 3 P P P L P P P
HPC 1 3 L L P P L L P
HPC 2 3 P P P L P P P
HPC 3 3 P L P P L L P
HPC 4 3 P P P P P L P
HPC 5 3 L L P P P L P
HPC 6 3 L L P P L L P
HPC 7 3 L L P P L L P
HPC 8 3 L L P P L L P
HPC 9 3 P P P P P L P
HPC 10 3 P L P P L L P
HMPE 1 3 L L P P L L P
HMPE 2 3 P L P P L L P
HMPE 3 3 P L P P L L P
HMPE 4 3 P P P P P P P
HMPE 5 3 P P P P P P P
HMPE 6 3 P P P P P P P
HMPE 7 3 P P P P P P P
Prac 1 3 P P P P P P P
Prac 2 4
Intended Learning Teaching Textbook Time
Outcomes Learning (T) Assessment Allotment
Competence Topics Equipment
(ILO) Activities References (Hours)
(TLA) (R) Task Tool Lec Lab
PRELIMINARY PERIOD
Outline and summarize Basic Crowd Control
the concept and nature of Management
crowd and crisis Emergencies Define basic Lecture Blackboard Institutional Quizzes, Quizzes, 3
management. Psychology and Actions of Discussion LCD Learning Major Written
terminologies;
People in an Emergency Collaborative Projector Kit (ILK) Written and Oral
Illustrate and discuss
Crew Conditions Learning Laptop; Exam, Exams
CCM emergencies.
Passenger Conditions Multimedia Smart Oral Exam
Presentation Phone;
Collaborative
Learning
Multimedia
Presentation
Simulation
Discussion
The Dangers of Mass Panic
During an Emergency List and describe the Lecture Blackboard Institutional Quizzes, Quizzes, 6
The Causes of Mass Panic causes of mass panic Discussion LCD Learning Major Written
Characteristics of Mass Panic Identify and discuss the Collaborative Projector Kit (ILK) Written and Oral
Learning Laptop;
Basic Approaches to Crowd characteristics of mass Exam, Exams
Multimedia Smart
Control panic; Oral Exam
Presentation Phone;
Response Procedures in an Demonstrate basic Collaborative
Emergency approaches to crowd Learning
control; Multimedia
Execute response Presentation
procedures in an Simulation
emergency. Discussion
Stress Management in an
Emergency
Points to Remember Discuss points to Lecture Blackboard Institutional Quizzes, Quizzes, 6
Concerning Peoples’ remember concerning Discussion LCD Learning Major Written
Responses to an Emergency peoples’ responses to Collaborative Projector Kit (ILK) Written and Oral
Establishment and an emergency; Learning Laptop; Exam, Exams
Maintenance of Effective Explain the effective Multimedia Smart Oral Exam
Communication During an communication during Presentation Phone;
Emergency and emergency. Collaborative
Knowledge and Skills Learning
Required by Crew for Crowd Multimedia
Control Presentation
Simulation
Discussion
PRELIMINARY EXAMINATION
MIDTERM PERIOD
Demonstrate knowledge
and skills on ship Ship Familiarization Demonstrate Lecture Blackboard Institutional Quizzes, Quizzes, 6
familiarization. Procedure for Ship procedure for ship Discussion LCD Learning Major Written
Familiarization for New familiarization for new Collaborative Projector Kit (ILK) Written and Oral
Crew Members on Ships crew members on Learning Laptop; Exam, Exams
Familiarization of Duties ships; Multimedia Smart Oral Exam
Other Safety Instructions Familiarize ship duties; Presentation Phone;
Explain other safety Collaborative
instructions. Learning
Multimedia
Presentation
Simulation
Discussion
Muster and Emergency and
Discuss muster point Lecture Blackboard Institutional Quizzes, Quizzes, 6
Safety Plan
basics; Discussion LCD Learning Major Written
Muster Point Basics Collaborative Projector
Explain the importance Kit (ILK) Written and Oral
Why You Need Muster Points Learning Laptop;
How to Choose a Muster of muster points; Exam, Exams
Multimedia Smart
Outline and discuss Oral Exam
Point Presentation Phone;
SMS on ships. Collaborative
What is Safety Management
Systems (SMS) on Ships? Learning
Multimedia
Presentation
Simulation
Discussion
Accident Potential Lecture Blackboard Institutional
Illustrate and discuss Discussion LCD Quizzes, Quizzes, 3
Equipment Failure accident potential on Learning Major Written
Collaborative Projector
Lack of Proper Training and ships; Learning Laptop; Kit (ILK) Written and Oral
Human Error Multimedia Smart Exam, Exams
Collisions at Sea Presentation Phone; Oral Exam
Collaborative
Poor Maintenance
Learning
Multimedia
Presentation
Simulation
Discussion
MIDTERM EXAMINATION
PREFINAL PERIOD
Demonstrate knowledge
and skills on drills and Exercises and Drills Identify and describe Lecture Blackboard Institutional Quizzes, Quizzes, 3
exercises. Plan ship exercises and Discussion LCD Learning Major Written
Training drills; Collaborative Projector Kit (ILK) Written and Oral
Test Perform the various Learning Laptop; Exam, Exams
Review ship exercises and Multimedia Smart Oral Exam
drills. Presentation Phone;
Collaborative
Learning
Multimedia
Presentation
Simulation
Discussion
A Template Mass Rescue
Operations Plan Prepare a Mass Rescue Lecture Blackboard Institutional Quizzes, Quizzes, 6
A Template Operations Plan. Discussion LCD Learning Major Written
SMARTA Collaborative Projector Kit (ILK) Written and Oral
Learning Laptop;
SMARTERS Exam, Exams
Multimedia Smart
Presentation
Oral Exam
Phone;
Collaborative
Learning
Multimedia
Presentation
Simulation
Discussion
Public Relations Discuss the role of Institutional Quizzes, Quizzes, 3
Lecture Blackboard Learning
The Need for Public media in ship Discussion LCD Major Written
Relations Strategy emergencies. Kit (ILK) Written and Oral
Collaborative Projector
The Mass Media Learning Laptop; Exam, Exams
Multimedia Smart Oral Exam
Presentation Phone;
Collaborative
Learning
Multimedia
Presentation
Simulation
Discussion
PREFINAL EXAMINATION
FINAL PERIOD
Reinforce knowledge and
skills in contingency Contingency Planning Demonstrate Lecture Blackboard Institutional Quizzes, Quizzes, 6
planning. Whatever You Do: Be knowledge and skills Discussion LCD Learning Major Written
Prepared on contingency Collaborative Projector Kit (ILK) Written and Oral
Emergency Exercises planning. Learning Laptop; Exam, Exams
Debriefing Exercises Multimedia Smart Oral Exam
Presentation Phone;
Collaborative
Learning
Multimedia
Presentation
Simulation
Discussion
Crisis Management Define and explain Lecture Blackboard Institutional Quizzes, Quizzes, 3
Crisis Management crisis management; Discussion LCD Learning Major Written
Explained: The Shipping Compare and contrast Collaborative Projector Kit (ILK) Written and Oral
Learning Laptop;
Industry Crisis crisis management and Exam, Exams
Multimedia Smart
What is Crisis Management? risk management; Presentation
Oral Exam
Crisis Management versus Discuss the importance Phone;
Collaborative
Risk Management of crisis management. Learning
The Importance of Crisis Multimedia
Communication Presentation
Simulation
Discussion
Basic Steps to Take in Order to
Survive the Sinking of a Large
Passenger Ship Demonstrate the basic Lecture Quizzes, Quizzes, 3
Blackboard Institutional
Prior to Departure steps in order o survive Discussion LCD Major Written
In Case of Ship Sinking the sinking of a large Learning Written and Oral
Collaborative Projector
passenger ship. Learning Laptop; Kit (ILK) Exam, Exams
Multimedia Smart Oral Exam
Presentation Phone;
Collaborative
Learning
Multimedia
Presentation
Simulation
Discussion
Apprenticeship by Experience
(Ship Familiarization)
FINAL EXAMINATION
Equipment: Laptop, Smart Phone, Tablet/IPad
References:
1. Institutional Learning Kit (ILK)
2. Laxa, N. (2014). Introduction to Cruise Line, Travel Safety, Security and Crowd Control. Mindshapers Co., Inc. Intramuros, Manila
3. Arulsamy, S. (2011). Safety and Disaster Management. Neelkamal
4. www.intlreg.org/2019/07/15/ism-code-updates/
Course Requirements:
Major Exams
Quizzes
Unit Tests
Oral Recitation
Assignments
Research Works
Individual/Group Presentations
Case Study Analysis
Individual Outputs
Grading System:
Components Percentage
Class Participation 15%
Quizzes 20%
Assignment/Paper/Project 15%
Major Exam 50%
Total 100%
Passing Mark: = 75%
50 + 50
Equivalent: (Score)
Perfect Score
Components and Grading System:
Preliminary Term Grade 100% 25%
Preliminary Examination 50%
Quizzes 20%
Class Participation/Presentation 15%
Assignments 15%
Midterm Grade 100% 25%
Midterm Examination 50%
Quizzes 20%
Class Participation/Presentation 15%
Assignments 15%
Prefinal Grade 100% 25%
Prefinal Examination 50%
Quizzes 20%
Class Participation/Presentation 15%
Assignments 15%
Final Term Grade 100% 25%
Final Examination 50%
Quizzes 20%
Class Participation/Presentation 15%
Assignments 15%
GRADE Percentage Equivalent Indication
1.00 100% Excellent
1.25 97 - 99%
1.50 94 - 96% Very Good
1.75 91 - 93%
2.00 88 - 90% Good
2.25 85 - 87%
2.50 82 - 84% Fair
2.75 79 - 81%
3.00 75 - 78% Passing
5.00 Failure
F – Failed
NE – Never Entered
D – Dropped
FA – Failure due to Absences (more than 20% of the total number of class hours)
INC – Incomplete (must be completed within 2 consecutive semesters excluding summer or grade becomes an F)
CLASSROOM POLICIES
Absences and Tardiness
A total of nine absences for MWF classes, six absences for TTH classes, three absences for once a week classes and five absences for the entire semester will be
allowed. Any student who exceeds will be dropped.
A student is marked absent when he/she is not in the classroom 10/15 minutes after the time. Students who arrive late should sit at the back to avoid class
disruptions.
In the absence of any prior announcement from the department, the class must wait for the teacher for 15 minutes after classes have started. No free cuts shall
be deemed given unless this time has passed. Students who leave before this time shall be marked absent.
Testing and Grading
Major exams will be administered on the scheduled date and time.
A failing mark will automatically be given to any student caught cheating in any exam.
Appeals for rechecking must therefore be accomplished within one week after the results are given out.
If classes are suspended or cancelled on the date of a scheduled exam or quiz, it is understood the test will be given on the following meeting.
Quizzes will be given every meeting. Students are required to study for the lessons that were taught or assigned readings for discussions.
Class Guidelines
Turn off cellular phones or activate the silent vibration mode to avoid disrupting the class discussion.
Students are expected to adhere to the school dress code.
Restroom needs should be attended to before or after the class, or during breaks between classes. It should not be done during class.
Eating, drinking and smoking are not allowed inside the classroom.
Students are highly encouraged to ask questions and contribute their insights and observations, as long as they are relevant to the subject matter being discussed.
Disruptive students will be asked to leave the room.
College policy on attendance and on grade computation shall be strictly observed and imposed.
Class requirement/s should be submitted a week before the final examination date. Submission after deadline but within the allowable completion period, the
standing policy of the college on Incomplete (INC) or No Grade may apply.
Practical Evaluation
(Continuous Assessment) During each activity, students will be evaluated on their activity work and attitude. Additional marks will be awarded for displays of
leadership. A copy of the daily assessment will be handed to the students during orientation.
There will be several assessments; these marks will form part of the overall mark for the paper works along with an average of all other activity sessions.
Consultation Hours
Regarding consultation, students may get in touch with their HMPE 7 Instructor through:
Contact Number: 09179603468
Email Address:
[email protected]Students who wish to individually consult their HMPE 7 Instructor may arrange an appointment with them or through Miss Riza Mae D. Calizo, the Department Secretary.
