Business Ethics and
Social Responsibility
Quarter 4 – Module 6:
Proposed Action Plan
Business Ethics and Social Responsibility – Grade 12
Alternative Delivery Mode
Quarter 4 – Module 6: Proposed Action Plan
First Edition, 2020
Republic Act 8293, section 176 states that: No copyright shall subsist in any work of
the Government of the Philippines. However, prior approval of the government agency or office
wherein the work is created shall be necessary for exploitation of such work for profit. Such
agency or office may, among other things, impose as a condition the payment of royalties.
Borrowed materials (i.e., songs, stories, poems, pictures, photos, brand names,
trademarks, etc.) included in this module are owned by their respective copyright holders.
Every effort has been exerted to locate and seek permission to use these materials from their
respective copyright owners. The publisher and authors do not represent nor claim ownership
over them.
Published by the Department of Education
Secretary: Leonor Magtolis Briones
Undersecretary: Diosdado M. San Antonio
SENIOR HS MODULE DEVELOPMENT TEAM
Author : Charina C. Dizon
Co-Author – Language Editor : Racquel P. Castillo
Co-Author – Content Evaluator : Annie Rhose C. Rosales
Co-Author – Illustrator : Charina C. Dizon
Co-Author – Layout Artist : Charina C. Dizon
Team Leaders:
School Head : Carlito C. Pontillas
LRMDS Coordinator : Annie Rhose C. Rosales
SDO-BATAAN MANAGEMENT TEAM:
Schools Division Superintendent : Romeo M. Alip, PhD, CESO V
OIC- Asst. Schools Division Superintendent : William Roderick R. Fallorin, CESE
Chief Education Supervisor, CID : Milagros M. Peñaflor, PhD
Education Program Supervisor, LRMDS : Edgar E. Garcia, MITE
Education Program Supervisor, AP/ADM : Romeo M. Layug
Education Program Supervisor, Senior HS : Danilo S. Caysido
Project Development Officer II, LRMDS : Joan T. Briz
Division Librarian II, LRMDS : Rosita P. Serrano
REGIONAL OFFICE 3 MANAGEMENT TEAM:
Regional Director : May B. Eclar, PhD, CESO III
Chief Education Supervisor, CLMD : Librada M. Rubio, PhD
Education Program Supervisor, LRMS : Ma. Editha R. Caparas, EdD
Education Program Supervisor, ADM : Nestor P. Nuesca, EdD
Printed in the Philippines by the Department of Education –
Schools Division of Bataan
Office Address: Provincial Capitol Compound, Balanga City, Bataan
Telefax: (047) 237-2102
E-mail Address:
[email protected] Business Ethics and
Social Responsibility
Quarter 4 – Module 6:
Proposed Action Plan
Introductory Message
This Self-Learning Module (SLM) is prepared so that you, our dear learners,
can continue your studies and learn while at home. Activities, questions, directions,
exercises, and discussions are carefully stated for you to understand each lesson.
Each SLM is composed of different parts. Each part shall guide you step-by-
step as you discover and understand the lesson prepared for you.
Pre-tests are provided to measure your prior knowledge on lessons in each
SLM. This will tell you if you need to proceed on completing this module or if you
need to ask your facilitator or your teacher’s assistance for better understanding of
the lesson. At the end of each module, you need to answer the post-test to self-check
your learning. Answer keys are provided for each activity and test. We trust that you
will be honest in using these.
In addition to the material in the main text, Notes to the Teacher are also
provided to our facilitators and parents for strategies and reminders on how they can
best help you on your home-based learning.
Please use this module with care. Do not put unnecessary marks on any part
of this SLM. Use a separate sheet of paper in answering the exercises and tests and
read the instructions carefully before performing each task.
If you have any questions in using this SLM or any difficulty in answering the
tasks in this module, do not hesitate to consult your teacher or facilitator.
Thank you.
What I Need to Know
This module was designed and written to imbibe in learners how to craft a
proposed action plan to a more fairer enterprise. This will enlighten your impression
on the practice of ethics and social responsibility in business operation.
(ABM_ESR12-IVi-m-p-4.2), (ABM_ESR12-IVi-m-p-4.3)
At the end of this module, you are expected to:
1. craft a proposed action plan;
2. identify effective parameters for action planning of a more fairer enterprise;
3. differentiate between customer value, financial value, operational value and
social value;
4. appreciate the practice of ethics and social responsibility in small business
operation.
Notes to the Teacher
Infuse in learners the commitment to set action plan
using applicable indicators for a socially responsive
businesses. Share to them the foundation of a flourishing
social enterprise guided by an action plan.
What I Know
Directions: Check (/) the appropriate column that best describes indicators of an
action plan.
Customer Financial Operational Social
Value Value Value Value
1. Sustained profitability
2. Community wellbeing
3. User experience
4. Cultural vitality
5. Fair employment
6. Earned income growth
7. Market share
8. Ethical supply chain
9. Customer loyalty
10. Economic prosperity
11. Responsible investment
12. Financial efficiency
13. Good governance
14. Democratic engagement
15. Customer satisfaction
Lesson
6 Proposed Action Plan
This module will provide you with learning experiences in crafting a proposed
action plan for small businesses. This will set out the first step for a more fairer
enterprises.
What’s In
Directions: Write TRUE if the statements deal with social enterprise and write FALSE
if fails to deal with social enterprise. Write your answer on a separate sheet of paper.
1. Social enterprise trade for the common good.
2. To be successful, a social enterprise must be clear on the value they bring to
others.
3. Ideally, social enterprise may exist while adopting a profit driven approach.
4. Social enterprise are continually changing in both scope and magnitude.
5. Maximizing profit is the primary goal of a business practicing social
responsibility.
6. Advancing education initiatives is an example of a program of social
enterprise.
7. Social enterprise seek to maximize benefits to society while minimizing profits.
8. A social enterprise operates differently than a standard company.
9. Unlike charity, social enterprises pursue endeavors that generates revenue to
fud their social causes.
10. Social enterprise tends to focus on individuals who develop solutions to social
and environmental problems
What’s New
Read and reflect on the quote by Deepak Chopra.
“Once you’re more aware of people’s needs, you can
create action plans for others to follow. That way,
you’re responsible for your own well-being, too.”
Deepak Chopra
What’s does the quote implies?
a. Action planning sets direction which lays down steps to be followed.
b. You can serve better if guided by a plan.
c. Plan to stay ahead.
Congratulations? The answer is letter b. You successfully discern that doing
good deeds is accompanied by a plan.
What is It
The Building Blocks of Value as Success Indicators of Proposed Action Plan
If you think about it, social enterprises are all about delivering value to a wide
range of stakeholders and to society.
Value Proposition of social enterprises is invariably made up of four main building
blocks of value. These are the prerequisites of any high performing and impactful
social enterprise.
➢ Customer value
Customer value is the essence of what makes us better than your competitors at
reaching customers, solving their problems, meeting their needs and wants, and
ensuring that they come back. Remember, ‘customers’ are the people or
organizations that pay for your goods and services, not necessarily the same as our
beneficiaries.
2. Financial value
Financial Value goes to the heart of how we are achieving our mission in a
financially sound, sustainable, and largely self-sufficient way. It explains how we use
funding from others effectively, and in ways that encourage self-reliance and not
dependence.
3. Operational value
Operational value comes from the ethical stance that our organization takes
and the ways that it behaves responsibly. We can demonstrate this in the way that
we are governed, how we support our employees, how we source supplies, how we
treat the environment, and the ways we work with communities and reinvest our
profits for the common good. This is what big businesses often call Corporate Social
Responsibility.
4. Social value
Social value is about the ways that our work solves pressing social or
environmental problems and brings positive change to the people, families and
communities we are in service to. It describes the value of the social outcomes and
social impact that we create through our enterprise activities.
By delivering on these four aspects of value, social enterprise is therefore
emerging as an increasingly attractive way of doing business.
Most conventional businesses focus on creating (and measuring) Financial
Value and Customer Value – the basic commercial value proposition.
In addition, purpose-led or mission-driven enterprises seek to deliver (and
measure) the value they create by putting social responsibility at the heart of what
they do (Operational Value).
Although successful non-profits and charities work to change the world and
deliver value in many of the same ways as social enterprises, they rarely do so with
an ongoing reliance on grant subsidy (not the same compelling Financial Value as
social enterprises).
Social enterprise then knocks the ball out of the park … delivering value in
multiple and complementary ways.
What’s More
Directions: Follow these steps to write a ten-line acrostic poem about an
action plan of a small business enterprise showing ethics and social responsibility in
practice or social enterprise.
Write the term ACTION PLAN vertically along the left side of a paper. Begin
each line with a word that starts with the appropriate letter.
➢ Each line must provide conceptual information about ethics and social
responsibility or social enterprise.
➢ Include the following terms somewhere in your acrostic: customer value,
financial value, social value, operational value, purpose, sustainability, profit,
society, environment.
➢ consider the rubric below in crafting your poem.
ACROSTIC POEM 8 points 9 points 10 points
The poem does not The poem has The poem has a
have a clear topic. topic but 1-2 lines clear topic. Each
Structure/focus More than 2 lines do not relate to the line relates to the
do not relate to the topic topic of the poem.
topic
The poem does not The poem use one The poem contains
contain poetic poetic element more than one
Creativity elements (lines, poetic element.
rhyme, imagery,
Alliteration)
The poem contains The poem contains The poem does not
3 or more spelling, 1-2 spelling , contain any
Mechanics grammatical grammatical spelling,
errors. errors. grammatical
errors.
What I have learned
Direction: Fill in the blanks to complete the conceptual information on building
blocks of value as success indicator of proposed action plan. Choose your answer
from the words/phrases inside the box.
• Social or environmental
• Social enterprise
• Enterprise
• Customers
• Social enterprise
• Self reliance
• Conventional
• Responsibly
• Social responsibility
• Corporate social
responsibility
1. __________________ are all about delivering value to a wide range of
stakeholders and to society.
Customer value is the essence of what makes us better than your competitors
at reaching customers, solving their problems, meeting their needs and wants, and
ensuring that they come back. Remember,2. __________________ are the people or
organizations that pay for your goods and services, not necessarily the same as our
beneficiaries.
Financial Value goes to the heart of how we are achieving our mission in a
financially sound, sustainable, and largely self-sufficient way. It explains how we use
funding from others effectively, and in ways that encourage 3. _________________ and
not dependence.
Operational value comes from the ethical stance that our organization takes
and the ways that it behaves 4. _______________. We can demonstrate this in the way
that we are governed, how we support our employees, how we source supplies, how
we treat the environment, and the ways we work with communities and reinvest our
profits for the common good. This is what big businesses often call 5.
___________________.
Social value is about the ways that our work solves pressing 6.
__________________ problems and brings positive change to the people, families and
communities we are in service to. It describes the value of the social outcomes and
social impact that we create through our 7. ____________________ activities.
By delivering on these four aspects of value, 8. _________________ is therefore
emerging as an increasingly attractive way of doing business.
Most 9. _________________ businesses focus on creating (and measuring)
Financial Value and Customer Value – the basic commercial value proposition.
In addition, purpose-led or mission-driven enterprises seek to deliver (and
measure) the value they create by putting 10. _______________ at the heart of what
they do (Operational Value).
What I Can Do
Directions: Make a table illustrating the differences between customer value,
financial value, operational value and social value by supplying appropriate
words/phrases that is provided in the box.
Customer value Financial value Operational value Social value
1 1 1 1
2 2 2 2
3 3 3 3
a. quality of the product f. saving for long term security j. good investment
b. sell and process orders g. reducing food waste k. suitable market offering
c. product benefit h. business sustainability l. market diversity
d. ethical supply chain i. creating employment opportunities for the long term
e. provide support and deliver related services
Assessment
Directions. Craft an action plan for small business enterprise by following the given
template.
Example: Proposed Action Plan
Key Time Frame
Proposed
Program/Initiative performance 2021 2022 2023
Value
Indicators
Customer Customer Conduct / / /
engagement customer
survey/feedback
Financial Financial liquidity More liquid / / /
assets
Operational Fair employment Employed PWD / / /
Social Sponsorship Operational / / /
charity
Your own craft proposed action plan
Key Time Frame
Proposed
Program/Initiative performance 2021 2022 2023
Value
Indicators
Scoring rubric
Very Not
Excellent Good Fair Negligible
Criterion Good evident
(5) (3) (2) (1)
(4) (0)
Relevance of the
content to the
topic / theme
Chronology of
thoughts
according to
significance
Appeal of the
ideas to the
readers
Language
proficiency
Additional Activities
Directions. Answer the following questions comprehensively. Write your answers on
a separate sheet of paper.
1. Analyze the impact of Covid 19 in the Philippine economy by describing how
different values (customer, financial, operational and social) work together to
influence the economy.
2. Evaluate the impact of having an action plan for small business enterprises’
inclusive growth.
Scoring Rubric
Conventions/
Content Mechanic/ Organization
Levels
Score
Grammar
• Is well thought out • No spelling, • Information is clearly
and supports the grammatical, or focused in an
solution to the punctuation errors organized and
challenge or • High-level use of thoughtful manner.
question vocabulary and word • Information is
10
• Reflects application choice constructed in a
of critical thinking logical pattern to
• Has clear goal that support the solution.
is related to the
topic
• Is accurate
• Is well thought out • Minimal (1 to 3) • Information
and supports the spelling, grammatical, supports the
solution or punctuation errors solution to the
• Has application of • Good use of challenge or
8 critical thinking that vocabulary and word question.
is apparent choice
• Has clear goal that
is related to the
topic
• Is accurate
• Supports the • Few (3 to 5) • Project has a
solution spellings, focus but might
6 • Has application of grammatical, or stray from it at
critical thinking that punctuation errors times.
is apparent • Information
• Has no clear goal appears to have a
• Is pulled from a • Low-level use of pattern, but the
limited number of vocabulary and word pattern is not
sources choice consistently
• Has some factual carried out in the
errors or project.
inconsistencies • Information
loosely supports
the solutions
• Provides • More than 5 • Content is
inconsistent spellings, unfocused and
information for grammatical or aimless.
solution punctuation errors • Information does
• Has no apparent • Poor use of not support the
4 application of vocabulary and word solution to the
critical thinking choice challenge or
• Has no clear goal question.
• Has significant • Information has
factual errors, no apparent
misconceptions, or pattern.
misinterpretations
Additional Assessment What I can do
Customer value –
Activities Answers may vary, a, c, k
Answers may vary, however, ratings
should be based on Financial value – f,
however, ratings h, j
should be based on the provided scoring
the provided scoring rubric. Operational value –
rubric. b, d, e
Social value – g, i, l
What I have
learned What In What I know
1. Social enterprise
2. Customers 1. True 1. Financial value
3. Self reliance 2. True 2. Social value
4. Responsibly 3. False 3. Customer value
5. Corporate social 4. True 4. Social value
responsibly 5. False 5. Operational
6. Social or 6. True value
environmental 7. False 6. Financial value
7. Enterprise 8. True 7. Customer value
8. Social enterprise 9. True 8. Operational
9. Conventional 10.false value
10. Social 9. Customer value
responsibility 10. Social value
11. Operational
value
12. Financial
What’s More value
Answer may vary, 13. Operational
however, ratings will value
be based on the 14. Social value
15. Customer
provided scoring
value
rubric
Answer key
References
2021. Gsen.Org.Uk. https://www.gsen.org.uk/files/se_actionplan_20192022.pdf.
"Building A Sustainable Social Enterprise Sector In Scotland: 2017-2020 - Gov.Scot".
2021. Gov.Scot. https://www.gov.scot/publications/building-sustainable-
social-enterprise-sector-scotland-2017-20/.
"CSR Action Plan | CSR Management | Corporate Social Responsibility". 2021.
https://www.daifuku.com/sustainability/management/plan/.
"Develop A Plan Of Action With Free Templates". 2021. Smartsheet.
https://www.smartsheet.com/develop-plan-action-free-templates.
"Development Of Corporate Social Responsibility In Small And Medium-Sized
Enterprises And Its Nexus With Quality Management". 2021. Taylor & Francis.
https://www.tandfonline.com/doi/full/10.1080/23311975.2016.1228569.
"Happy Social Enterprise Day: Social Enterprise Action Plan | SSE". 2021. The-
Sse.Org. https://www.the-sse.org/blog/happy_social_en/.
"Picturequotes.Com". 2021. Picturequotes.Com.
http://www.picturequotes.com/once-youre-more-aware-of-peoples-needs-you-
can-create-action-plans-for-others-to-follow-that-way-quote-825950.
"Social Enterprises". 2021. Essay Typing. https://www.essaytyping.com/social-
enterprises/.
"The Aims Of Social Enterprises". 2021. Investopedia.
https://www.investopedia.com/terms/s/social-
enterprise.asp#:~:text=A%20social%20enterprise%20or%20social,used%20to%
20fund%20social%20programs.
"WHAT MAKES YOUR SOCIAL ENTERPRISE VALUABLE? - Social Enterprise
Institute". 2021. Social Enterprise Institute.
https://socialenterpriseinstitute.co/what-makes-your-social-enterprise-
uniquely-valuable/.
For inquiries or feedback, please write or call:
Department of Education – Region III,
Schools Division of Bataan - Curriculum Implementation Division
Learning Resources Management and Development Section (LRMDS)
Provincial Capitol Compound, Balanga City, Bataan
Telefax: (047) 237-2102
