C-DOT CEIR

User Manual for

Mobile User
Version 02
 Table of Contents
Chapter 1 3
1.1. Scope 3
1.2. Background 3
1.3. Process flow 3
Chapter 2 5
2.1. Blocking of mobile device 5
2.2. Unblocking of mobile device 8
2.3 Check Request Status 11
2.4. Forgot Request ID 13
Chapter 3 15
3.1. SMS 15
3.2. Mobile app 16
3.3. Web portal 19
 Chapter 1

Introduction
1.1. SCOPE
This document is intended for the mobile users, who can use the services of CEIR to
block/unblock their devices as well as to know the status of any mobile device through
Know Your Mobile app.
1.2. BACKGROUND
Indian telecom sector is growing, especially in mobile communications, which brings pride
to the nation in terms of inclusive growth, reduction in digital divide, affordable cost and
better opportunities resulting into better life of citizen. As per TRAI data, there are 1175
million mobile connections in Telecom Network of the country at the end of Aug 2022. With
the growing importance of mobile phones and variety of new applications, in addition to
voice and data communications, consumers are using them for storing a number of personal
details like phone contacts, bank account details, passwords, ATM PIN, date of birth etc. Thus,
mobile handset has become a valuable item particularly in terms of the personal
data/information stored in it.
With this success story, issues like increasing theft cases of mobile handsets, cloning of IMEI,
illegal & non-genuine mobile phones have also cropped up. Mobile phone handsets with new
technologies such as 3G/4G/Smart phones with advanced features and applications are
expensive in the market and reselling of stolen handsets becomes lucrative for thieves.
These challenges created the requirement of a platform where a Mobile Users can request to
block the use of his mobile device, so that nobody can use it in any service provider’s network.
CEIR system does not only provide the platform to users to raise the request for blocking but
it also discourages the steeling of mobile device as it becomes useless after blocking.

1.3. PROCESS FLOW

The following steps explains the process flow for user to block a stolen device:
i. User is required to file a police complaint and then report about loss/theft of mobile phones
through web portal www.ceir.gov.in.
ii. Reported mobile device will be blocked across all the service provider networks.
iii. All the existing mobile numbers with that same (cloned) IMEI will be put in an override
list so that services to other existing mobile phones with same IMEI numbers are not
affected. At present the services of cloned devices are allowed as in the network large no of
such devices are active.
iv. If the stolen device is used with any SIM, the details of user will be recorded and shared
with police authorities for tracing.
 Chapter 2

Blocking and Unblocking

This chapter describes the process used to block a mobile device after its being lost or
stolen. It also explains the process of unblocking, in case user recovers his blocked device,
so that it can be used again.
2.1. BLOCKING OF MOBILE DEVICE
Before initiating the request, the mobile users should have got the new SIM from TSP for his
mobile connection as it will be required for OTP verification and he should also have
following documents:
i. Police complaint i.e. FIR/LR regarding lost/stolen mobile device.
ii. Identity Proof of User
iii. Purchase invoice of Mobile device (optional)
After arranging the required documents user should following steps to raise the blocking
request:
2.1.1. Visit URL www.ceir.gov.in

2.1.2. It will show four option tabs in red, green, blue and indigo. To submit blocking request,
click on red tab “Block Stolen/Lost Mobile”.
2.1.3. A form will open as shown above with the details of mobile device, FIR/LR and user
identity. After filling the form enter the appropriate value for captcha and click on Get OTP
option.
2.1.4. Verify the OTP and submit the request.
2.1.5. The CEIR system will accept the request. Incase of any error it will show an
appropriate error message to user. On successful submission of the request , 18-digit
Request ID will be generated which should be kept safely for future reference. This Request
ID would be required to check the status of request as well as to unblock it when device is
recovered.

2.2. UNBLOCKING OF MOBILE DEVICE

In case of Unblocking user is assumed to have Request ID of blocked device before initiating
an unblocking request for his mobile. User should go through following steps to raise the
unblocking request:
2.2.1. Visit URL www.ceir.gov.in
2.2.2. It will show four option tabs in red, green, blue and indigo . To unblock recovered
mobile, click on green tab “Un-Block Found Mobile”.

2.2.3. It will ask for Request Id, Mobile Number for OTP and Reason for Unblocking. Enter
the appropriate value for each input and click on Get OTP button.

2.2.4. Verify the OTP and click on Submit button. It will show the details of request along with
“Un-block” option in green to unblock the mobile device.
2.2.5. Click on Un-block option, the request will be submitted successfully.

2.2.6. The status of request can be verified through Check Request Status option.
2.2.7. It will show the status of request as “Un-Blocking Request is successfully processed”.
The request shall be forwarded to Service Providers and once they unblock it in their
network, the mobile device can be used for mobile services.
In case mobile device is blocked through Delhi Police’s ZIPNET system, then user is assumed
to unblock his device through ZIPNET System. User will not be able to unblock it through
CEIR System. Once CEIR System will receive unblock request from ZIPNET System, then it
will forward this request to Service Providers. After unblocking of mobile device by Service
Providers in their network, user can use his mobile device.
2.3. CHECK REQUEST STATUS
2.3.1. To verify the status, go to the home page of CEIR and click on the blue tab “Check
Request Status”.
2.3.2. It will ask for Request Id and Captcha. Enter the appropriate value for each input and
click on Submit button.

2.3.2. It will show the status of request. For successful request it will show “Blocking Request
is successfully processed”, which has been forwarded to all Service Providers to block IMEI
of mobile device in their network so that nobody can use it for mobile services.
The CEIR system is also connected with Delhi Police’s ZIPNET system, which is used by
ZIPNET System for sharing the Lost Report of lost or stolen mobile devices with CEIR System.
For the Lost Reports received from ZIPNET System, the CEIR system also generates the
blocking requests as in case of requests received from “Block Stolen/Lost Mobile” interface
and forwards them to TSP to block them into their network.
In case user tries to block an already blocked device through ZIPNET System using the “Block
Stolen/Lost Mobile” interface of CEIR System, then the request will be failed with message
“The request is already received from other source.”

2.4. FORGOT REQUEST ID

2.4.1. In case User forgot the Request ID. User should go to the home page of CEIR and click
on the indigo tab “Forgot Request ID” option.

2.4.2. It will ask for Captcha and Mobile Number which was provided during blocking process.
Afterward, click “Get OTP”, verify the OTP and then click the submit button to retrieve the
Request ID.
2.4.3. It will show the list of Request Ids belonging to blocking requests submitted using the
given mobile no.
 Chapter 3

Know Your Mobile

This chapter describes the process used to know the status of mobile device through KYM
(Know Your Mobile) application through its IMEI. Using this application user can ensure
about the validity of device, before purchase of mobile device. This application can be
accessed through SMS, mobile app and web portal.

3.1. SMS
To know the status of mobile device, user has to send text KYM <IMEI> to 14422. In its
response application will send the status of device.
3.1.1. Send the SMS KYM <IMEI> to 14422.

3.1.2. In case of valid device user will receive the details of device.
3.1.3. Otherwise, it will receive the message that device is invalid or in case it is blocked
then it will receive device is blocked.
3.2. MOBILE APP
User can get the information of their mobile device through KYM mobile app too. It is
available at both android and iOS play store.

3.2.1. Install the app and open it. It will ask for IMEI of mobile device whose status is
required to be verified.
3.2.2. After providing the IMEI click on verify button it will show the details of device in
case it is a valid device.
3.2.3. Otherwise, it will show the message that device is invalid or in case it is blocked then
it will receive the message device is blocked.

3.3. WEB PORTAL

User can also verify the status of mobile device through web portal too.
3.3.1. Go to the URL www.ceir.gov.in. Scroll down a bit and it will show the section KYM.
3.3.2. Click on the Web portal option. It will ask for mobile number for verification.

3.3.3. Enter the number and it will ask for OTP verification. After OTP verification it will ask
for IMEI of mobile device.
3.3.4. For valid device it will show the details of device.

3.3.5. Otherwise, it will show it invalid IMEI or in case of blocked device it will show device
is blocked.