QUALITY Shireen Khadri
ANALYST shireenkhadri080@[Link]
8867832002
CAREER OBJECTIVE
To work in high-grown organization with a competitive and challenging environment that creates
an ideal condition for delivering high quality services.
EXPERIENCE
Radical Minds
Quality Team Lead
Dec’23 to till date Handling Zomato Non
order and Live order
Handling 7 “QA” for
both the processes.
Preparing Review decks,
Monitoring the performance of BAU, Hygiene, SBS etc
D-1 performance review with team.
Ensuring the CQ scores met as per expectation.
Sharing feedback within the TAT.
Conducting daily briefing.
BQ Management
Weekly refresher with bottom
performers.
Weekly internal and external
calibration.
Preparing daily Quality dashboard.
Providing Process Insights
Oct’21 to Dec’23 Handling Travel and FMCC
Process (Ola Partner Care,
Ola foods chat, Zomato Non
order & live)
Certified from client
(TTQ)
Five Splash
Quality Analyst
Dec’18 to Sep’21 Got promoted as QA through
IJP Swiggy certified (TTQ)
Nykaa Certified QA-
Ecommerce (Beauty product)
Handled the team of 40 associates.
Ensuring the CQ scores met as per expectation.
Sharing feedback within the TAT.
Conducting daily briefing.
Weekly refresher with bottom
performers. One on one session with
bottom performers. Weekly internal
and external calibration.
Preparing daily Quality dashboard.
Five Splash
Customer Care Executive Was handling outbound calls for FMCC process
Indian Money
Customer Care Executive Was handling outbound sales calls
EDUCATION
Degree/Course
Bcom
PERSONAL DETAILS
Address Shiggaon math, behind Chandrakala talkies
station road Hubli, Karnataka, 580020
Date of Birth 10-07-1990
Gender Female
Nationality Indian
Marital Status Married
DECLARATION
I hereby declare that all the details furnished here are true to the best of my knowledge and
belief.
Shireen
Khadri
