COLEGIO DE LA SALLE FONDATION
School: Grade Level: 12
DE TACLOBAN, INC.
Teacher: BERNABE R. MALANG SY: 2024-2025
DAILY LESSON LOG Teaching Dates 80 hours/ semester
Quarter: FIRST
and Time: FRIDAY 8-12/1-4:00
FRONT OFFICE
MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY
I. OBJECTIVES
The learner….
1. Should understand the historical origin of the lodging origin of the lodging industry.
A. Content 2. Learn the different various relationships between lodging ownership and management.
Standards: 3. Able to identify the three (3) keys to a hotel success.
4. Able to identify the importance of room sales
5. Able to perform the simulation of Hotel Telephone call reservation
The learner….
B. Performance 1. Discuss and create a game plan for the activity in identifying the origin of the lodging industry.
Standards: 2. Create phraseology for the guest and the front desk officer in performing the Hotel Reservation.
3. Participate in the simulation vis-a vis demonstration following the criteria of rubrics grading system.
Explains the importance of the hotel staffing in performing the guest needs.
C. Learning
Analyses the critical point in handling guest concerns during the reservation and cancellation
Competencie
illustrates how the different factors to consider in accepting the clients request and fulfilling the needs of the guest
s/ Objectives:
Explains the value and importance of the guest in the hotel
QUARTER 1: introduction to front office (Hotels- Past and Present)
II. CONTENT
Lesson 1: Hotels – Past and Present
III. LEARNING
Text Book ; Https://[Link]/ Hotel [Link]
RESOURCES
Textbook of Front Office – Management operations by Ahmed Ismail
A. References
1. Teacher’s
Page 5-10 Page 11-15 Page 16-20 Page 21-25 Page 26-30
Guide Pages
2. Learner’s
Materials Page 5-10 Page 11-15 Page 16-20 Page 21-25 Page 26-30
Pages
3. Textbook
The FRONT OFFICE Textbook /Cengage Learning
Pages
4. Additional
Materials
from
Learning
Https://[Link] [Link]// Hotel [Link]
Resource
(LR) portal
B. Other
Learning
Resources
IV. PROCEDURES
A. Reviewing Pre-Test! To recall the previous Recall it! Recall the previous Perform role for the
previous Direction: Choose the lesson, ask the students to Direction: prepare the lesson by asking the simulation of of
lesson or letter of the correct recap the topic that Phraseology for Role Play students the Telephone call
presenting answer. previously discussed simulations questions below: reservation with
the new return demo
lesson Perform quizess Front office lab How to handle guest
(ELICIT) (30 minutes ) complaints
(20 minutes) (3hour ) (4hours)
(15 mins)
B. Establishing Discuss the Historical Identifying and illustration Discussion on Revenue Give example of case Discuss the
a purpose for Prospective of the lodging Sources study on food costing importance of Chain
the lesson Note checking Management Organization Illustrates how the Checking the Histories of Hostellers
(ENGAGE) No notes no Identifying the costing is derived actual
additional different position Give examples and computations Evaluate the
points Learn different key discuss the Make a simple most important
area of computations problem to topics by notes
responsibility Discuss the net solve Perform
Sales Make an Diagrams and
assignment charts
C. Presenting Process Questions: Process Questions: Process Questions: Process Questions: Process Questions:
examples/ 1. Compare the 1. Do the airlines face 1. What were some of Prepare a piece of 1. What is the
instances of hotel industry a similar expiration the major trade problem on food name of the
the new to Airline of the products? routes in Europe costing, hotel chain you
lesson industry in what 2. What factors could and Asia? 1. What is the have selected.
(EXPLORE) ways they are go into does 2. Determine three total cost of 2. When was the
similar and in airlines seat cost? major cities that the meal hotel chain
what ways they grew out those 2. What is the Establishe?
are different. (5 mins) junctions points . minimum 3. What was the
3. Research the menu price to first name of
(5 mins) current hotel maintain a the hotel in a
market in those food cost of Chain,
cities and find a 25% ROI? (5 mins)
historic hotel each. (5 mins)
(5 mins)
D. Discussing DISCUSSION (hotel DISCUSSION (Different DISCUSSION (Hotel DISCUSSION (Hotel DISCUSSION
new classification hotel sizes) location and Product type) (Independent Hotel
concepts and The teacher will lead The teacher will lead the classification) The teacher will lead Rratings)
practicing the discussion about discussion about the hotel The teacher will lead the the discussion about The teacher will lead
new skills #1 hotel classification size discussion about the the Philippine Theater the discussion about
Philippine Theater ad ad Performing Arts. the Philippine Theater
(see Tb pages 30-31) Performing Arts. ad Performing Arts.
(15 mins) (see TB pages 31-32) (see TB pages 35-36)
(15 mins) (see TB page 33-34) (see TB pages 36-40
(15 mins) (15 mins)
E. Developing Performing simulation Performing simulation on Performing simulation on Performing simulation Performing simulation
mastery on front office in front office in accepting front office in proper on front office in on front office in
(leads to entertaining the guest the guest reservation via answering the guest booking rooms using closing the clients
formative inquiry thru telephone telephone call inquiry via phone with right upselling techniques booking on room
assessment) call attitude reservation
(EXPLAIN)
F. Making Elaborating the lesson Elaborating the lesson and Elaborating the lesson and Elaborating the lesson Elaborating the lesson
generalizatio and giving ponder giving ponder question giving ponder question and giving ponder and giving ponder
ns and question with mastery with mastery in with mastery in question with mastery question with mastery
abstractness in phraseology on front phraseology on front office phraseology on front office in phraseology on in phraseology on
to the lesson office simulation simulation simulation front office simulation front office simulation
(ELABORATE)
G. Evaluating Perform the front office Perform the front office Perform the front office Perform the front Perform the front
learning simulation with simulation with partners simulation with partners office simulation with office simulation with
(EVALUATION partners /return demo /return demo /return demo partners /return demo partners /return demo
)
H. Additional Research on the types Making portfolio on their Research on the types of Making portfolio on The teacher will
activities for of hotels in the assignments and checking hotels in the Philippines their assignments and remind the class to
application Philippines and their the activity on the next and their sizes, category checking the activity review for the
and sizes, category and meeting. and classification on the next meeting. summative test.
remediation classification
(EXTEND)
Done Done Done Done done
V. REMARKS
VI. REFLECTION
Prepared by: Checked by: Approved by:
Bernabe R. Malang MAED Lilia M. Pore Dr. Domingo M. Estola Jr. Ph.D
Teacher School Principal School President
