[Your Full Name]
Email: [email protected] | Phone: +216 XX XXX XXX | LinkedIn: (if available)
Current Location: Tunis, Tunisia | Nationality: Tunisian
Languages: French (Native), Arabic (Native), English (Fluent), German (Basic)
Professional Summary
Motivated and multilingual graduate with a Master’s degree in Tourism and Hospitality
Management and a Bachelor’s in International Finance. Experienced in client service,
language instruction, and international company support. Strong interpersonal and
communication skills, with a natural ability to build trust with clients. Seeking an
opportunity in banking or real estate in Dubai to grow within a high-performance
environment.
Key Skills
- Financial Basics & Client Advisory
- CRM Systems & Microsoft Office
- Customer Service & Sales
- Multilingual Communication
- Time Management & Adaptability
- Cross-cultural Teamwork
- Socio-emotional Intelligence
- Public Speaking
- Fast Adaptation in Dynamic Environments
- Microsoft Office Suite
- Banking and Customs Software
- CRM Tools
Professional Experience
Language Instructor — [Club Name], Tunis
Sep 2023 – Present
- Delivered English and French lessons to children and adults in small group sessions
- Adapted teaching style to suit individual learning needs
- Managed student progress tracking and feedback
Customer Support Agent — Call Center, Tunis
Feb 2022 – Aug 2023
- Handled inbound and outbound calls for French- and English-speaking clients
- Resolved client issues and offered product information with high satisfaction rate
- Developed strong communication and multitasking skills
Freelance Assistant — Foreign Company (Remote/Tunis)
Oct 2021 – Jan 2022
- Supported daily business operations and communication with international clients
- Handled document preparation and basic financial tasks
Education
Master’s in Tourism and Hospitality Management
École Supérieure de Commerce, Tunis — Graduated 2022
Bachelor’s in International Finance
[University Name], Tunisia — Graduated 2019
Certifications
- Excel for Business (Coursera – optional)
- Sales Techniques for Real Estate (Udemy – optional)
*(Add any online course you've done or plan to do)*
References
Available upon request.
Additional Professional Experience
Administrative Coordinator — Solarsurge (Building and Energy Certificate Consulting
Firm), Tunis
Aug 2023 – Jan 2024
- Verified administrative documents and building audit reports
- Created and managed client files using CRM tools
- Corrected and tracked application files to ensure compliance
Master’s Thesis Internship — Laico Hotel Tunis
Feb 2023 – Apr 2023
Commercial & Marketing Department:
- MICE services: Planning and coordination of professional events
- Corporate services: Partnerships with embassies and companies
- Marketing: Sales statistics and community management
Accommodation Department:
- Reservations and front office operations
Finance Department:
- F&B control: Monitoring food & beverage sales
- Accounting: Drafting daily financial reports and invoice checks
Bachelor’s Thesis Internship — Ministry of Trade and Export Development, Tunis
Feb 2021 – Apr 2021
- Conducted a research project on the digitalization and simplification of international trade
- Analyzed strategies to enhance export growth for economic development
- Studied measures to protect and promote local products
Intern — TUNISAIR Technics, Logistics Department
Aug 2020 – Sep 2020
- Participated in customs clearance procedures at ports and airports
- Supported transit processes in the aviation logistics sector
- Monitored supply chain needs for aircraft maintenance
Banking Intern — Credit Department, Head Office, Banque Nationale Agricole, Tunis
Jul 2020
- Assisted credit advisors with administrative tasks
- Contributed to credit file analysis and documentation
Intern — Banque Nationale Agricole Agency, Tunis
Oct 2019
- Opened and closed bank accounts and handled customer transactions
- Managed withdrawals, deposits, and transfers including Moneygram
- Advised clients and identified financial product needs
