KEHINDE ALIYU
Raenest Graduate Internship Program
Ilorin, Kwara state, Nigeria
[email protected] +2348166270721
linkedin.com/in/kehinde-aliyu-b60155361
PROFESSIONAL SUMMARY
Enthusiastic and detail-oriented graduate with 2+ years of experience in client support, data
operations, and CRM-driven service delivery in fintech environments. Proficient in Google
Workspace and Microsoft Office, with strong interest and experience in customer support,
compliance, and remote teamwork. Demonstrates problem-solving skills, ability to work
independently and collaboratively, and a proactive mindset suited for fast-paced environments.
Passionate about learning and contributing to high-impact projects at a leading fintech like
Raenest.
CORE SKILLS & COMPETENCIES
Customer Support & Complaint Resolution
Compliance & KYC Assistance
CRM Tools (HubSpot, Freshdesk, Intercom)
Communication & Remote Collaboration
Community Engagement & Brand Representation
Microsoft Office & Google Suite Proficiency
Attention to Detail & Documentation
Analytical Thinking & Problem Solving
Organizational Skills & Task Prioritization
Teamwork in Agile Environments
Digital Product Onboarding
Initiative & Fast Learning
PROFESSIONAL EXPERIENCE
Data Entry Clerk
Exodus Fintech and Technology Remote
Feb 2022 – Aug 2022
Processed and verified over 1,000 KYC records and user documentation to ensure compliance
readiness.
Supported the risk team in identifying anomalies in user data and transaction history.
Organized and updated customer records using Google Sheets and CRM dashboards.
Participated in audit preparation by ensuring documentation met compliance protocols.
Contributed to SOP development that improved document verification turnaround time by 25%.
Customer Service Representative
Exodus Fintech and Technology Remote
May 2021 – Jan 2022
Resolved 100+ weekly customer inquiries across email, live chat, and social platforms with a
90%+ satisfaction rate.
Educated users on digital product use, KYC steps, and troubleshooting procedures.
Managed service tickets using HubSpot and Freshdesk, ensuring timely escalation and
resolution.
Contributed to user community engagement by collecting feedback and offering product tutorials.
Maintained internal documentation and collaborated with the compliance team on onboarding
procedures.
EDUCATION
B.Ed Primary Education Studies
University of Ilorin, Ilorin, Nigeria
Graduated: 2023
Second Class Upper Division (2.1)
NYSC Completed – 2024
SOFT SKILLS
Analytical Thinking, Detail-Oriented, Time Management, Empathy, Organization Efficiency
Communication, Critical Reasoning, Team Collaboration, Emotional Intelligence
Adaptability, Professionalism, Fast Learner, Integrity, Multitasking, Initiative Problem Solving
TECHNICAL SKILLS
CRM Platforms: HubSpot, Zendesk, Freshdesk, Intercom
Collaboration Tools: Google Drive, Sheets, Docs, Slack, Trello
Reporting: Excel, Google Sheets, Docs
Remote Tools: Zoom, WhatsApp, Loom
Task & Workflow Tools: Trello, Slack, Google Calendar, Notion, Google Forms
Reporting & Reconciliation: Excel Dashboards, Payment Logs, Data Entry
CERTIFICATIONS & PROFESSIONAL DEVELOPMENT
MS Excel Masterclass for Professionals – Sayman Institute (Udemy)
Advanced Excel for Job & Real World – Zechariah Tech (Udemy)
HubSpot Customer Service Software Certification – HubSpot Academy
Client Servicing & Customer Experience – EDUCBA (Udemy)
Professional Diploma in Customer Relationship Management (CRM) – MTF Institute of
Management, Technology and Finance (Udemy)
Professional Diploma in Digitalization of Retail Banking – MTF Institute of Management,
Technology and Finance (Udemy)
Audit - Financial Statement – Robert (Bob) Steele (Udemy)
Executive Diploma in Marketing Management – MTF Institute of Management, Technology and
Finance (Use)
Corporate Finance: Financial Analysis and Decision-Making – Robert (Bob) Steele (Udemy)
