WORK EXPERIENCE
FM & SD Manager – SIRIUS GLOBAL | October 2024 to till date
FM & SD Administrator – IND INNOVATION PVT LTD | October
2021– October 2024
Nitin Kumar Patel Tasks:
FM & SD Manager IT Support To manage and lead a 20 persons team of Technical support.
Responsible for administrative management & operational jobs,
Technical support, MIS Reporting & Data analysis;
Manpower shift management & User support under define SLA.
Manage compliance as per the labour law.
Tracking Technical operational issues for resolution & escalate.
Manage Software license compliance.
Asset management
About me Senior Technical Support – ACCEL IT SERVICES LTD |
November 2015 to October 2018
An experienced and self-motivated IT
professional with positive attitude, good Senior Technical Support – NET CONNECT PVT LTD |
team handling skills and target oriented. November 15 to October 2018
Looking for a position to use management
Senior Service Engineer - CMS INFO SYSTEM PVT LTD |
skills and experience with a growing April 2012 to October 2015
company to achieve optimum utilization of
its resources for maximum profits and Tasks:
growth of the organization. Identified and resolved systems and client issues.
Escalated complex problems to the second level support team when
solutions are unclear.
Designed and conducted structured testing of new services, including
Skills quality checking.
Coordinated in the development of user documentation, training,
IT Hardware & Software knowledge
installation and troubleshooting Identified user problem and coordinated with user to diagnose source of
error.
Team work
Handled problem recognition, researched, isolated, resolved and
Problem-solving abilities followed-up for routine user problems.
Communication Logged and tracked calls and maintained history records.
Prepared standard statistical reports, such as help desk incident reports.
Contract & Vendor management Data Responsible to ensure continuous technical assistance to the staff
Analysis & MIS members.
Remote Assistance Upgrade systems and communication networks from time to time
Problem-solving abilities Train employees on using allocated systems in a result-oriented manner.
Identify and repair low quality performing systems and malfunction
components.
Evaluate productivity and speed of systems by analyzing the
Certifications performance indicators.
Maintain records of the contact details and sitting arrangements of the
ITIL® 4 Specialist Certificate in Create technicians and employees.
Deliver and Support. Managed complaints calls from employees and made notes of technical
ITIL® 4 Foundation Certificate in IT issues they are facing.
Assigned technicians for fixing complaints according to their technical
service management skills.
MCP (410 & 411) Provided guidance and instructions over the phone for minor technical
CCNA issues
JCHNP (Jetking Certified Hardware & Informed technicians about the problems and ensured they provided
permanent solutions.
Networking Professional, A+, N+) Noted down recurring technical problems and found permanent solutions
against it.
Work on Remedy Tools, Incident Management, Problem management,
Work on SLA.
Handling Cisco voice gateway and configure IP Phone Model –
3904,7940,7821
©AZURIUS - [Link]
