Emergency Response Plan
For Hotel Fire
1) The Precautionary Measures
Step 1: Fire Detection
I. Automatic fire alarms in place.
II. Smoke detectors in public areas, guest rooms and offices.
III. Manual fire alarms.
IV. P.A. or public announcement systems.
Step 2: Basic Fire Fighting equipment
I. Fire extinguishers- for all types of fires
II. Fire blankets
III. Fire buckets
IV. Water Gun and Fire hose
V. Fire hydrant.
Step 3: Basic Fire Fighting Training
I. Informing staff about the emergency exits.
II. Teaching the staff how to use the basic firefighting equipment.
III. Identifying the type of fire and how to combat it.
IV. Staff should be trained to recognize different types of fire
(e.g., electrical, grease, paper) and use the correct extinguisher
(e.g., water, CO2, foam).
V. In case of small fires, staff can use fire extinguishers and
blankets to suppress the flames. They should also be trained in
safely using fire hoses or water guns if the fire is larger, but only
if the fire is manageable and they are trained to do so safely.
Step 4: Notify Fire Department
I. Hotel’s security and emergency response team should inform
the nearest local fire station about the fire’s location and the kind
of fire.
II. Inform the cause of the fire.
Step 5: Evacuation Plan
I. Preparation and Training
1. Ensure all employees are trained in the hotel's emergency
evacuation procedures and know their specific duties during a
fire emergency.
2. Staff should be trained on how to use the P.A. system to
communicate emergency evacuation instructions to guests and
employees clearly.
3. The hotel should conduct regular fire drills with both staff and
guests to practice evacuation routes and procedures. This should
include both daytime and nighttime drills.
4. Ensure that all emergency exits, stairwells, and hallways are
clearly marked with illuminated exit signs and free from
obstruction at all times.
II. Evacuation Routes and Exits
1. Clear and visible signage should lead guests and staff to the
nearest emergency exit.
2. Evacuation routes should be available for both daytime and
nighttime scenarios, with well-lit paths that lead to safe assembly
areas.
3. Evacuation plans should be posted in guest rooms, hallways,
and public spaces for easy access.
4. Emergency exits should not be blocked or locked. Ensure that all
exits open outward and are easily accessible.
5. If elevators are available, they should be avoided during a fire
emergency. Staff should direct guests to use the stairwells.
III. Staff Responsibilities During Evacuation
1. Security personnel should immediately activate the hotel’s fire
alarm and notify emergency services. They should also assess
the situation to determine the scope of the fire.
2. Floor supervisors or designated staff should guide guests in their
area to the nearest safe exit and assist them with evacuation.
Staff should ensure guests do not panic and remain calm during
evacuation.
3. Staff should check public areas and guest rooms to ensure no
one is left behind, especially in areas like restrooms, lounges,
and kitchens.
4. Designated staff members should be assigned to assist guests
with special needs (e.g., elderly, children, or guests with
disabilities) to ensure they safely reach the assembly point.
5. A headcount of all employees and guests should be conducted
at the assembly point to ensure everyone has been evacuated.
IV. Guest Evacuation Procedures
1. Use the P.A. system to calmly and clearly announce the fire
emergency and direct guests to their nearest exit. Provide
specific instructions depending on the location of the fire (e.g., "If
you are on the west side of the building, please use the north
exit.")
2. Guests should be instructed to leave their personal belongings
behind to prevent delays in evacuation.
3. If the fire is localized, the hotel staff should escort guests to safe
areas or fire-protected zones where they can wait until further
assistance arrives.
4. Guests with mobility impairments should be evacuated first or
with priority, using designated evacuation chairs or by staff
trained in assisting those with disabilities.
V. Assembly Points and Accountability
1. All guests and staff should gather at a designated assembly point
at least 500 feet away from the building to ensure safety from
smoke inhalation or potential structural collapse.
2. Each designated area should have a team member responsible
for taking a headcount and ensuring all individuals are
accounted for. This should include both staff and guests.
3. Emergency contact information should be available in case a
guest is missing or unaccounted for. In such cases, hotel
management should work with fire authorities to locate the
person.
4. Staff should assist in providing basic medical attention to anyone
suffering from smoke inhalation, burns, or injuries caused during
the evacuation.
VI. Post-Evacuation Procedure
1. Once everyone has been evacuated, staff should remain at the
assembly points and wait for clearance from the fire department
before allowing anyone to return to the building.
2. Provide guests with immediate support, such as refreshments,
shelter, or alternative accommodations if necessary.
3. Follow up with guests after the incident, offering assistance for
lost belongings or any other concerns they may have.
