CICOSAT COLLEGES
LINGSAT, CITY OF SAN FERNANDO, LA UNION, PHILIPPINES
Telefax. No. (072)607-11-18/(072) 242-26-98
COLLEGE OF HOSPITALITY MANAGEMENT AND BUSINESS ADMINISTRATION
I. COURSE TITLE : OPERATION MANAGEMENT
COURSE CODE : BME 1
SEMESTER AND ACADEMIC : FIRST SEMESTER, A.Y. 2025-2026
YEAR OFFERED
NO. OF UNITS : 3 Units /54 Hours
PRE-REQUISITE : None
II. COURSE DESCRIPTION : This course provides a comprehensive overview explores the strategic and tactical aspects of managing
resources, processes, and systems to deliver exceptional guest experiences. Students will gain a deep understanding of operations management
concepts. Course emphasizes problem-solving, decision-making, and critical thinking skills to address operational challenges and enhance overall
business performance.
CICOSAT VISION
The CICOSAT Colleges envisions itself to be nationally recognized as an educational institution with excellent, globally relevant academic and
technological programs committed to producing highly skilled and competent professionals who are morally upright, productive, self-oriented and
empowered leaders.
CICOSAT MISSION
Guided by its philosophy, vision and commitment to educate the youth, the CICOSAT Colleges is committed to provide affordable and excellent
instruction and training in the various disciplines, meeting national and international standards, to engage in the generation, transmission and
advancement of knowledge through research, and to create opportunities for public service through sustainable community extension program.
III. COURSE CONTENT:
Time Intended Learning Outcomes Content/Topic Teaching Assessment
Allotme Learning
nt Activities
Week1 Explain the grading system, and house rules House Rules Discussion Oral Recitation
(3hours) Grading system
Week 2 Discuss and understand the input-process- INTRODUCTION TO OPERATIONS Class Oral Recitation
(3hours) output framework, the extensions of it, and MANAGEMENT discussion Mini Case Study
apply them to a wide range of operations. - What is Operation Management PPT Analysis
Examine the types of transformation processes - Organizational Chart Handouts Learning
occurring within operations. - Role of Operations Management Activity
Define the roles and responsibilities of - The Behavior of the Different Kinds of Quiz
operations managers and the challenges they Costs
face. - The Break Even Point
Reflect on your own operations management - Product Life Cycle
responsibilities if applicable - BCG Matrix
Understand the content of an operations - Inventory Management
strategy and decisions involved. - Historical Development of Operations
Management
Week 3 Introduce the concept of operations strategy OPERATIONS STRATEGY: HOW FIRMS Class Graded
(3hours) and its various concept show how it relates to COMPETE discussion Recitation
the overall business strategy of the firm. - Operations Strategy PPT Learning
Illustrates how operations strategy pertains to - Key Success factors Handouts Activity
adding value for the customer. - The Need for Operations Strategy QUIZ
Identify the different ways in which operation
strategy can provide an organization with a
competitive advantage.
Introduce the concept of trade-offs between
different strategies and the need for a firm to
align its operations strategy to meet the needs
of the markets it is serving.
Explain the difference between order-qualifiers
and order winners as they pertain to
operations strategy.
Describe how firms are integrating
manufacturing and services to provide an
overall “bundle of benefits” to their customer.
Week 4 Describe the steps in the product/service NEW PRODUCT AND SERVICE Class Graded
(3hours) design process. DEVELOPMENT, AND PROCESS Discussio Recitation
Discuss how managers can use the cost- SELECTION n Learning
volume-profit model to estimate profit level by - Emphasis on New Goods and Services PPT Activity
volume. - Categories of New Products Handouts Case study
Apply customer needs research methods to - The New Product Development Process
improve design. - Process Selection in Manufacturing
Evaluate the appropriateness of applying
project, batch, mass, and continuous process
types.
Week 5 Define what is project Management. PROJECT MANAGEMENT Class Graded
(3hours) Understand the importance of risk. - What is Project Management? Discussio Recitation
Define the questions a decision maker needs - Understanding Project Management n Learning
to ask. - Example of Project Management PPT Activity
List the main activities and tasks of a project - Types of project Management Handouts
manager.
Consider phased development, prototypes
approaches or agile methods.
PRELIMINARY EXAMINATION
Week 6 Introduce the different ways in which THE ROLE OF TECHNOLOGY IN Class Mini case study
(3hours) technology can add value to the operations OPERATIONS Discussion
function within an organization. - Technology and Operations Management PPT
Identify the various ways in which technology - Integration of Technology in Production Handouts
can be used in a manufacturing company. Management
Describe enterprise resource planning systems - Technology in Manufacturing and Design
and how they impact an organization - Software Systems in Manufacturing
Demonstrate the different ways in which - Automation in Production and Operations
technology can be integrated into service Challenges
operations.
Present framework for defining the different
types of e-services that are currently being
offered.
Week 7 Understand the importance of process PROCESS MEASUREMENT AND Class Oral Recitation
(3 hours) measurement in service operations. ANALYSIS Discussion QUIZ
Identify the measures that provide the - Business Process Improvement PPT
foundation for the consistent application of - Process Effectiveness Management Handouts
best practice operations management. - Process Efficiency Management
Demonstrate an understanding of the
measurement approach and the tools and
techniques required for process measurement.
Agree next steps to capture all current
processes, create documentation and establish
the base measures.
Week 8 Explain the quality management and apply QUALITY MANAGEMENT Class Learning
(3hours) quality management principles to continuous - What is Quality Management? Discussion Activity
improvement in operations management. - Understanding Operation Management PPT Graded
Define total quality management. - Real World Quality Management Handouts Recitation
Describe Edwards Deming’s impact on quality QUIZ
management.
Evaluate the operational costs associated with
a decision to focus on quality continuous
quality improvement versus maintenance of
the status quo
Explain how statistical process control assess
process variation to measure quality.
Week 9 Define capacity planning. FACILITY DECISIONS: LOCATION AND Class Quiz
(3hours) Define location analysis. CAPACITY discussion Graded
Describe relationship between capacity - Facilities Location PPT Recitation
planning and location and their importance. - Location Selection Factors Handouts Learning
Explain the steps involved in capacity planning - Industrialization Activity
and location analysis. - Errors in Location Selection Case study
Describe the decision support tools used for - Location Strategies
capacity planning. - Factors Influencing Facility Location
Identify key factors in location analysis.
Describe the decision support tools used for
location analysis.
MIDTERM EXAMINATION
Week 10 Define capacity layout. FACILITY DECISIONS: LAYOUT Class Learning
(3hours) Define location analysis. - Facilities Layout discussion Activity
Describe relationship between capacity - Factors in Determining Layout and PPT Graded
planning and location, and their importance. Design Handouts Recitation
Explain the steps involved in capacity planning - Differences between Office and Factory Case study
and location analysis. Layouts Quiz
Describe the decision support tools used for
capacity planning
Identify key factors in location analysis
Describe the decision support tools used for
location analysis.
Understand various important concepts in FORECASTING Class Learning
forecasting and different approaches for - The art and science of Forecasting and discussion Activity
modeling trend, seasonality, and persistence. Operations Management PPT Graded
Use the analytical tools that econometricians - What is forecasting? Handouts Recitation
employ to analyze data. - Types of Forecasts Case study
Tailor-make models for their applications and - Strategic Importance of Forecasts Quiz
use them to produce forecasts. - Forecasting System
Complete basic programming tasks, including - Forecasting Approaches
reading and modifying existing codes. - Service Sector
Understand journal articles that use
intermediate forecasting method.
FINAL EXAMINATION
VIII. SUMMARY OF REFERENCES/BILLIOGRAPHY:
BOOKS
- Anderson, Mary Ann (2021). Operations Management for Dummies p.23-31
- Bol, Jasmijin (2021). Operational Risk Management: Organizational Controls and Incentive System Design (ebook
ONLINE
- [Link]
X. GRADING SYSTEMS:
Prelim Grade=CS (60%) +PE (40%)
Tentative Midterm Grade=CS (60%) +ME (40%)
Midterm Grade=40% of PLG +60% OF TMG
Tentative Final Grade=CS (60%) +FE (40%)
Final Grade=40% of SFG +60% OF TFG
Prepared: Checked: Endorsed for Approval: Approved:
AYE CAINE D. RAMIREZ JAY-R B. LIM, MBA NORMA MARIA P. RUTAB, Ed.D. JACQUELINE ABELLA-DACIEGO, Ph.D.
Instructor Dean, College of BSHM/BA Academic Affairs Officer School President
