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Anubhav Training Cost Overview

The document outlines the schedule and topics for a 3 day leadership and communication training program. Day 1 focuses on leadership, self-leadership, communication skills, and managing multi-generational teams. Day 2 includes a personality assessment, discussions on work culture and motivation, and a product knowledge quiz. Day 3 covers active listening exercises, a lecture on retail sales communication, and an outdoor team building activity. The goal is to improve the trainees' leadership, communication, and customer service abilities.

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KUMAR ANURAG
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43 views6 pages

Anubhav Training Cost Overview

The document outlines the schedule and topics for a 3 day leadership and communication training program. Day 1 focuses on leadership, self-leadership, communication skills, and managing multi-generational teams. Day 2 includes a personality assessment, discussions on work culture and motivation, and a product knowledge quiz. Day 3 covers active listening exercises, a lecture on retail sales communication, and an outdoor team building activity. The goal is to improve the trainees' leadership, communication, and customer service abilities.

Uploaded by

KUMAR ANURAG
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd

Day1

TIME SESSION TOPIC


9:30-11:00 ORIENTEERING:LEADERSHIP IN A GLOBAL • Opening; Ice Breakers; Pre-
ENVIROMENT Test
• Personal Best Experience in
Managerial & Leadership Roles
• Management versus
Leadership
• The Characteristics of a
Successful Managers (Leaders)

11:00-11:15 COFFEE/TEA -BREAK


11:15-1:00 SELF-LEADERSHIP Defining Self-Leadership
• Four Pillars of Self-
Leadership
• Creating a Personal Vision
Statement •
• Behaving as a leader
• Leading oneself and Others;
Leading within a System
2:00-3:30 THE COMMUNICATING • Assertive in
LEADER Communication
Day1 • Communication with
Different Behavioral Styles
• Communicating within
multi-cultural and
generation teams:
Millennial, Baby Boomers,
Gen X
3:30-3:45 COFFEE/TEA -BREAK
3:45-5:00 MANAGING AND Communicating and
WORKING WITH MULTIPLE working with multi-cultural
GENERATION and generation teams:
Millennial, Baby Boomers,
Gen X
• Understand multiple
generation values,
expectation and behavior •
Best strategies and
techniques in dealing
multiple generation
workforce
Day2
9:30-10:00 Day 1 revisited (Interactive Session) -Discuss takeaways from day
1’s activities - Significance and
potential inculcation of
learnings -Brief reflection on
how the trainees find the
program up till this point
10:00-10:45 Myers-Briggs Type Indicator Personality indicator Provides
-25 questions insight into how one reacts to a
-30 minutes situation
10:45-12:30 HR head on work culture and employee -Vision, mission and short-term
motivation goals
-Global picture of firm
-Relatedness between work
performed and organizational
goals
-Involvement in customer
satisfaction and retention
Day2

12:30- 1:30 Lunch

1:30-2:30 Energizer II ‘Family feud’ -Informal question answer session


-What do customers like to hear?
(Groups of 10 each according to -What do customers not like to hear?
personality segments) -Unlimited ideas
- Keeps trainees engaged

2:30-4:00 Quiz on salient features of -Buzzer round type quiz -Groups of 8


products (new and upcoming with sub-groups of 2
models) And situational dialogues -Example : ‘X feature is associated with
which product model?’
- Helps refine product knowledge and
situational prudence
Day3
9:30-10:30 Day 2 revisited -Takeaways from Day 2’s activities

10:30 -11:30 Active listening exercises -Listen and act (set of directions given
to follow)
-Were you listening (each ISD comes on
stage, answers 2 questions, random
members are asked to answer)

11:30-12:30 Expert lecture on ‘Retail Sales -HR reflects on results, and chips in with
Communication’ by personality suggestions for best personality type
expert -Lecture by retail sales expert
-Alternatives to ‘Can I help you find
anything’
-How to use a prop to relax consumer?
-How to paint a picture well?
Day3

12:30-1:30 Lunch
1:30-3:30 Outbound Teambuilding activity -one person stand on the Aframe
‘A-frame’ -others hold the rope pulling it
-lesson in effective communication and
-Groups of 10 each team building

3:30-04:15 Thanking the employees and -Small survey on how trainees found
asking for suggestions about the the experience
program

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