Interpersonal and Group Dynamics:
A Practical Guide to Building an Effective Team, 3 rd Edition
CHAPTER 4
Evaluation:
Improving Team Performance
Copyright © 2019 Emond Montgomery Publications. All rights reserved.
2
Chapter Topics
Introduction
Task Goals and Social Goals
The Challenge of Evaluation
Formal Evaluation
Informal Evaluation
Evaluating Specific Areas of Group Work
Chapter Summary
Review Checklist
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3
Learning Outcomes
Explain the difference between describing behaviours
and judging people.
Describe the difference between formal and informal
evaluation.
Design and create an evaluation instrument.
State and explain five steps for conducting formal group
evaluations.
Describe ten aspects of group work that should be
evaluated regularly.
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Introduction
• Evaluation: an assessment of the quality of something
• The runner: are they getting faster?
• The stopwatch: the most important factor (feedback)
• Other factors?
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Goals: Task and Social
Task Goals:
The goal of getting a job or task completed.
Social Goals:
The goal of building good relationships among group
members.
Consider both goals when evaluating your group!
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Challenges
Challenge:
A test of one’s abilities.
Challenge of Evaluation:
A test of one’s ability to describe behaviour
without judging character.
Maintains a supportive environment where group
performance can be improved
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Formal Evaluation
Two Parts:
1. Regular, scheduled
performance
assessments
2. Predetermined,
specific aspects
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• Identify focus behaviours.
Ide • Specific vs. general.
ntif • List of targets.
y
Steps (cont’d) • Create an evaluation instrument.
Cr • Rating scales.
eat • Much more than just a score.
e
• Use the instrument to observe and rate performance.
• Observers.
Us • Secret observers.
e
Dis • Discuss observations and ratings.
cu
ss
• Set goals for improvement.
Se
t
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Performance Rating Scale
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10
Example of Job Rating Scale
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Informal Evaluation
• Spontaneous!
• Should happen often!
• Sincerity if important!
• Successful
teams encourage in-
formal evaluation and
schedule formal
evaluation
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Evaluating Specific Areas
https://managementhelp.org/
WONDERFUL RESOURCE
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13
Group Roles
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14
Group Roles (Chapter 5)
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15
Group Roles
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Leadership (Chapter 6)
Designated Leadership Power
• Legitimate Power
• Reward Power
• Coercive Power
Emergent Leadership
• Charismatic Power
• Expert Power
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Norms (Chapter 7)
Accountability. Evaluation.
Cooperation. Discussion.
Communication. Decisions.
Confrontation.
Support
Solutions.
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Setting Goals for your Team (Chapter 8)
Rules for Disputing
Setting Goals
Constructively
• Set clear and concise • Be assertive
goals • Use your best speaking
• Short and long term (descriptions, not
• Goals should be specific, judgement; be clear)
measurable, achievable, • Use best listening skills
realistic, time-based (intention, actively listen,
• Will help give the team paraphrase)
direction, motivation, focus • Jointly define the conflict
for communication and • Encourage negotiation;
help reduce/resolve confront to reach an
conflicts agreement
• Sets standards for
performance evaluations
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Forms of Conflict (Chapter 10)
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Cohesion (Chapter 11)
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Cohesion
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Problem Solving:Critical Discussion (Chapter 12)
The Problem-Solving
Rules for Critical Discussion
Process
• Define the problem • Criticize ideas, not people
• Research/gather data • Encourage everyone to
• Consider all solutions contribute
• Decide on a solution/agree • Listen actively; speak clearly
upon it • Change your mind if the facts
• Implement it dictate it
• Evaluate it • Think critically (not
emotionally)
• Encourage win-win
approaches
• Understand all points of view
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Avoiding Group Think!!
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Activity
• In your groups for the final assignment, choose 5 things to evaluate
your group on (be specific about what you are evaluating)
• Consider the Specific Areas of Group Work when choosing your 5
things
• Use a rating scale to evaluate each of the 5 items ie:
• 1- minimal amount
• 2- good
• 3- very good
• 4- excellent
• 5- exceptional
• Have each member complete their own evaluation
• Compare and Discuss your findings
• Send me an email explaining what you evaluated and the outcome
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Review Checklist
Explain the difference between describing behaviours
and judging people.
Describe the difference between formal and informal
evaluation.
Design and create an evaluation instrument.
State and explain five steps for conducting formal group
evaluations.
Describe ten aspects of group work that should be
evaluated regularly.
Copyright © 2019 Emond Montgomery Publications. All rights reserved.
26
Reference
Hamelinck, D., & Bjorkquist, B. (2019). Interpersonal and
Group Dynamics: A Practical Guide to Building an Effective
Team. (3rd ed.). Toronto: Emond Publishing.
Copyright © 2019 Emond Montgomery Publications. All rights reserved.
