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MC02 - Getting the Most Out of MC User Connect
The document provides a comprehensive guide on using the MC User Connect (MCUC) platform, including registration, navigation, and features like ticket submission and product suggestions. Users can sign up, log in, and access various resources including articles, videos, and community posts. Additionally, it highlights how to submit product suggestions and manage ticket requests effectively.
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MC02 - Getting the Most Out of MC User Connect
- 1. Getting the MostOut of MC User Connect (MC02) Explore the MCUC…
- 2. Presenter Bio Presenter Name: Backgroundinformation: • Role and expertise at Maintenance Connection • Fun Fact
- 3. Getting Started withMC User Connect Managing Ticket Submission Getting Involved Agenda
- 4. Sign Up Log In BasicNavigation Keyword Search Getting Started with MC User Connect
- 5. Go to www.mcuserconnect.comto access home screen • Please log in to view more content! Sign Up
- 6. Select Sign upto access registration page when new to MC Solution Center Fill out form to receive welcome email and verify email address Sign Up (cont’d)
- 7. Select Sign inbutton once email address is verified for login Enter Email and Password to access full MC User Connect features! Log In
- 8. Many different optionsavailable when navigating MC User Connect • Navigation Menu and Buttons Basic Navigation
- 9. • Location “breadcrumbs” BasicNavigation (cont’d)
- 10. • MC CustomerAlerts Basic Navigation (cont’d)
- 11. • Feature Highlight BasicNavigation (cont’d)
- 12. • Trending Questions BasicNavigation (cont’d)
- 13. • Library ofPDFs, Articles, and Videos Basic Navigation (cont’d)
- 14. • MC eLearning BasicNavigation (cont’d)
- 15. • Community Basic Navigation(cont’d)
- 16. Search function isdesigned to be easy to use! Search box available in upper right hand corner Keyword Search
- 17. Simultaneously search thefollowing areas: • Library (tutorials, videos, and articles) • Community Keyword Search (cont’d)
- 18. Example of searchingfor “Create Asset”: Keyword Search (cont’d)
- 19. Online Ticket Submission MyActivities Managing Ticket Submission
- 20. Ticket requests canbe submitted directly from MC User Connect Online Ticket Submission
- 21. Benefits of submittingrequest through MC User Connect: • Single click access • Automatically searches for relevant posts • Attach screenshots • Record your screen Online Ticket Submission (cont’d)
- 22. Important request detailsare filled in and directed to Solution Engineer Team Online Ticket Submission (cont’d)
- 23. My Activities sectionprovides a quick way to view and submit requests • View your ticket status • See tickets from other users in your company (if enabled) My Activities
- 24. • Get feedbackabout tickets from our staff • View your ticket history and create follow-up requests My Activities (cont’d)
- 25.
- 26. Product Suggestions aredesigned to make your voice heard! Collaborate with others users and their ideas • Sort using filters at the top of the page Product Suggestions
- 27. • Vote onideas that you support • Leave comments or answers • Follow ideas you want to be updated about Product Suggestions (cont’d)
- 28. How do Isubmit a Product Suggestion? • Click “Post question or idea” • Ensure concise description for title • Broad description with use case, business process, or scenario to support idea • Ensure topic is set to “Product Suggestion” • Share your idea with the MC world Product Suggestions (cont’d)
- 29. Not just forProduct Suggestions! • Other Community Posts • Library articles, tutorials, and videos Vote UP if the information was helpful to you Voting
- 30. Follow to receivenotifications of activity • Community posts • Product Suggestions • News and Updates • Library articles, tutorials, and videos Following
- 31. Question and Answer Arethere questions about anything we have covered today?
- 32. MCUC Documentation/Tutorials ArticlePDF Video Tutorial User Guide Entering Product Suggestions Online Ticket Submission Keyword Search Additional Resources