Jonathan Burton

Thank you, Jonathan, for your feedback and the detailed information about your order. Sorry you didn’t receive a dispatch email—and for the surprise pallet delivery. Thanks again for flagging this—we’ll use your feedback to improve the experience. We apologise for any inconvenience and hope to see you again soon.

Hi Jonathan, 

Thanks so much for taking the time to leave us this review. 

For further clarification on our renewal policy, our contracts are typically for a 12-month term and renew automatically unless we receive a termination notice at least 30 days before the end of the subscription period. These details are also outlined in our terms and conditions (https://legal.trustpilot.com/for-businesses/terms-of-use-and-sale-for-businesses) and in the contract provided upon signing up. We're sorry to hear it felt like it was buried. 

While we must follow our established terms regarding refunds and cancellations, we sincerely regret that this experience has been frustrating for you. 

I hope you have a good day, 
Dora - Trustpilot

Dear Jonathan Burton

Thank you for taking the time to leave us a review. We are sorry that you are unhappy with our services.

Unfortunately, we cannot identify your claim with the information you have provided.

Please email [email protected] with details of your concerns, providing your claim reference and the name of the insurer you have cover with.

Kind regards

Quinn
Customer Relations Team

Hi Jonathan,

Thank you for your review.

We are very sorry to read of the issues that you have encountered with your order.

We do apologise that the delivery was not successful the day after dispatch and as a way of an apology we have refunded the delivery charge on your order.

All of our stock is sourced directly from the brands or reputable suppliers of those brands and therefore is authentic. However, we have honoured free returns for these swim shorts and have refunded the £3.95 back to your payment method.

Please be aware that the combined refund of £11.45 is being processed and can take 3-5 working days to show back into your original payment method. You should receive an email confirmation today.

We have noted your feedback with the matters you have raised.

Kind regards,
BrandAlley

Hi Jonathan,

Thank you for taking the time to leave us a review. I am sorry to read that your experience wasn’t as we had hoped for on this occasion and that you felt disappointed with the service that we provided.
I have taken a further look into this for you and please do accept my apologies for our misunderstanding as to when your order was delivered to you initially. I can see that this has now been cleared up correctly for you.
Thank you for your patience and please do not hesitate to get back in contact with us should there be anything else we can help you with.

Thanks and best wishes,
Amber at Tap Warehouse

Hi Jonathan,

Thank you for taking the time to leave us a review. I am disappointed to read that your delivery experience wasn’t as we had hoped for on this occasion and that your order didn't arrive to you on the Saturday as paid for. Please accept my sincere apologies for this. I understand how disappointing this must have been and caused a delay to your project. We have refunded you the Saturday delivery fee that you paid due to this. I am glad however, to see that your order has now been delivered to you safely, but please do accept my apologies for our misunderstanding as to when this was delivered to you initially.
Thank you for your patience and please do not hesitate to get back in contact with us should there be anything else we can help you with.

Thanks and best wishes,
Amber at Tap Warehouse

Good afternoon Jonathan,

Thank you for your lovely review.

We’re delighted to hear that you’re pleased with the delivery service and that everything went well upon the arrival of your car.

It’s wonderful to hear that you’re happy with your car and the service you’ve received from Onto.

We aim to create an easy driving experience for our customers and we hope you have an amazing Onto journey.

Please don’t hesitate to contact us if you have any questions by emailing us on [email protected] or by calling 03450 348 647 and we can discuss this further.

Kind regards
Angelesse
The Onto Team

Hello Jonathan,
Thanks for leaving us a great review. Your kind comments have been passed on to the Customer service team. If there is anything else we help with please let us know.