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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's staff for their helpfulness, knowledge, and friendly attitude. Consumers appreciate the team's willingness to go the extra mile to assist them, whether it's providing expert advice, resolving issues efficiently, or ensuring timely deliveries. People also highlight the excellent service they receive, noting the staff's professionalism and dedication to customer satisfaction. The positive sentiment extends to the company's delivery service and product quality. Reviewers are pleased with the promptness and efficiency of deliveries, as well as the good condition of the items received. Consumers also appreciate the competitive prices and the wide range of stock available. While opinions on the order process are mixed, the overall consensus is that the company provides a positive and reliable experience.

Based on these reviews

Rated 5 out of 5 stars
Verified

The item was received on time and in good condition. There was a mixup with the codes and I received a call by an actual person willing to work with me and resolve the issue. Overall I had a great exp... See more

Rated 5 out of 5 stars
Verified

Great store with a wide range of hardware and plumbing items. Ordered online at night and collected the next morning. Staff are very polite and helpful. Highly recommended.

Company replied

Rated 5 out of 5 stars
Verified

Great price, very easy to order, date and time for delivery given, .Arrived on time, wonderful delivery man brought the boiler into the house for me Everything 100% pertect

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Rated 5 out of 5 stars
Verified

Ordering easy. Price good. Said when they would deliver and turned up on time. Driver helpful and cheerful. All in all a pleasant experience.

Company replied

Rated 5 out of 5 stars

This is an excellent company. I have returned to them several times with their quality goods and exceptional competitive prices. I received over and above service and kind support from all concerned... See more

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Rated 5 out of 5 stars
Verified

We needed a part to be delivered quickly for our plumber to finish a drainage repair. Not in stock at local plumbers merchants so we looked online- this company had it in stock & was reasonably priced... See more

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Rated 5 out of 5 stars

I was having trouble with my online order so rang online customer support and Luke Rathod took me under his wing and sorted my order and delivery date. He was very polite and professional and even aft... See more

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Rated 5 out of 5 stars
Verified

Paid click and collect for concrete blocks etc. When I arrived helpful from start to finish due to fork lift/ yard worker at Watford branch (eastern European guy, sorry did not get his name. But credi... See more

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Rated 5 out of 5 stars
Verified

It is a good company with good pricing. I also recommend staff including people on phone and delivery, all friendly. They do go extra mile to sort out things. Very helpful website for orderding and on... See more

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Rated 4 out of 5 stars
Verified

Unfortunately MP Moran Tottenham took an order for a weathering slate they didn’t have in stock, which would have been easy to pick up on my way home from work. I was phoned a couple of days later... See more

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Rated 4 out of 5 stars
Verified

Good prices but I didn't get a dispatch notification email. It may be because they are more used to supplying trade customers who are always open, but I just happen to be at home and a huge articulat... See more

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Rated 5 out of 5 stars

All the staff are great, but I really want to thank Brian in the plumbing department—he’s always extremely helpful whenever I’m in the store. Makes shopping here such a pleasant experience. Thank you!... See more

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Rated 5 out of 5 stars
Verified

Great experience, they had the timber size I needed and a good selection of lengths in stock. 2”x10” in 3m and 3.6m Click and collect option is fantastic for me to pop along on a Saturday. Travel... See more

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Rated 5 out of 5 stars

Part ordered and delivered on time. I did have a query regarding the delivery and I must say I was very impressed with Ben on the support line who contacted me within 30mins of the query and all was... See more

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Rated 5 out of 5 stars

MP Moran are the best building merchants around. All of the team are amazing from transport to The Boys behind the service counter and of course Simon in the yard. Paul you and your team are brilliant... See more

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Rated 5 out of 5 stars
Verified

I am writing to you to ask you to kindly thank the staff who helped my wife and I with our collection of our order on Saturday 15th November from your Kennington branch. We were delayed on our bus jou... See more

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Rated 5 out of 5 stars
Verified

The communication and clarity of both the website and delivery details were excellent. We were called in the morning a day early and offered a cancellation slot which we accepted. The delivery guy c... See more

Rated 5 out of 5 stars
Verified

I have used some of the major building suppliers online sites and it has been painful or impossible. The MP site was easy and the engineering bricks I wanted were 40p each cheaper than elsewhere! Th... See more

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Rated 5 out of 5 stars

Thanks to Pat, Paul, Jamie, Kieran, Noel, Sean and Adam for the great service I always receive at West Hampstead. Always very helpful and knowledgeable, doing their very best to get whatever I require... See more

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Rated 5 out of 5 stars

Made a order and forgot to specify a date so I nipped on the blowers and called their online orders phone line, the phone was answered promptly and indelt with a fella called Luke who help me sort ou... See more

Rated 5 out of 5 stars
Verified

Initially the wrong product was supplied by MP Moran, due to a picking error at another branch. I contacted MP Moran, who were very apologetic and professional and 24 hours later the correct items w... See more

Company replied

Rated 5 out of 5 stars
Verified

I was able to locate everything I needed for a major installation job with their extensive Solvent Weld range, and the ordering process on their on-line shopping worked great. The only problem wa... See more

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Rated 5 out of 5 stars
Verified

Delivered on the day requested or within three days from order . Cost in the right field not extortion ate. Drivers very helpful in positioning delivery. Good of a good quality. I think that... See more

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Rated 5 out of 5 stars
Verified

Excellent service, arrived ahead of time and as described and well packaged. Thank you.

Rated 5 out of 5 stars

I was nervous about making a substantial purchase online and happy to share MP Moran were great! Special mention to Ben, the chap I spoke to before placing my order online, who assured me all was good... See more

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Rated 5 out of 5 stars

I had a great experience at MP Moran – West Hampstead thanks to Chetan. He was incredibly helpful with some DIY advice and guided me on choosing the right materials to better suit my project. His know... See more

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Rated 5 out of 5 stars
Verified

I needed a very large quantity of an unusual size of Ovolo glass bead and thought I would have to order it in from a specialist. Moran had it in all in stock for click and collect, and I could get it... See more

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Rated 3 out of 5 stars
Verified

Great swift service and a reasonable price but they sent the wrong product - 3hour RepairCare was delivered but 16hour had been ordered. As a result it was difficult to effect a vertical repair on... See more

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Rated 3 out of 5 stars
Verified

The ordering purchase was very easy and efficient and I would have given 5 stars based on that. Unfortunately a day or two later I received a call from your customer services people stating that... See more

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Rated 5 out of 5 stars

Ordered from them this week, delivery was quick but had a slight issue which was very quickly rectified and a replacement sorted to arrive the next day. Luke in the customer service team was great and... See more

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Rated 5 out of 5 stars
Redirected

Sourcing a shower head previously purchased from ‘Watford’. Staff identified item was not available and referred me to ‘Willesden’. They picked up and dealt with ‘Delivery’ first as plumber lin... See more

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Rated 3 out of 5 stars
Verified

Easy to order from but that's about it. No email about delivery information, had to call up. They promised to call me back but never did. Made 4 phone calls and eventually delivered but in two separat... See more

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Rated 5 out of 5 stars

First time in MP Moran, the team were great and especially Perry. He was very personable, full of knowledge and couldn’t help enough! Great first experience and would highly recommend all tradesman ch... See more

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Rated 5 out of 5 stars

I ordered 2 tubs of Dulux paint. The white came busted and leaking so I refused delivery. Jumped on the phone to MP MORANS customer service and was answered within seconds by Luke Rathod. L... See more

Rated 5 out of 5 stars
Verified

Counter staff were cheerful, friendly and helpful, which is not always the case with small order DIYers. Shop was also extremely well stocked, to the point I can give up on Amazon, and the people... See more

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Rated 5 out of 5 stars
Verified

Used MP Moran online as working on a project close to their Kennington branch. The experience with the online team, and in particular Csaba, was really really good. They actually answer the phone qui... See more

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Rated 4 out of 5 stars
Verified

The item ordered was a 20amp 240v item but a 16amp 240 v arrived, in a very large box, the delivery agent thought it was empty ! It was wrapped very securely in bubble wrap. Which was great. Item work... See more

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Rated 4 out of 5 stars
Verified

Just a small purchase, but the goods were delivered successfully. Only complaint is that the packaging was so tight it was almost impossible to get into the parcel.

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Rated 3 out of 5 stars
Verified

The cost of delivery and the time it took to arrive, although it was over the Christmas period

Company replied

Rated 5 out of 5 stars

Austin is fantastic. Extremely responsive, patient (required given we often changed our mind and had a lot of silly questions), personable, and had all the answers we needed to hand without hesitation... See more

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Rated 5 out of 5 stars
Verified

A good stock of all the materials you could need at really competative prices.. The staff were very helpful and friendly as always and overall the service is extremely good.

Company replied

Rated 5 out of 5 stars
Verified

Quality products at keen prices and all backed up by great customer service. Highly recommended.

Company replied

Rated 5 out of 5 stars

Brilliant service at the West Hampstead branch today in the plumbing department, Ahmed was very helpful with everything!

Company replied

Rated 5 out of 5 stars
Verified

Ordered click and collect response was quick and service was fab very polite staff all round form order to collections

Company replied

Rated 4 out of 5 stars
Verified

Hello. The order was dispatched promptly, and the pricing was favorable; however, the package unfortunately arrived with liquid spilled over the box.

Company replied

Rated 3 out of 5 stars
Verified

The wrong item was delivered, but have been emailed to say it will be swapped on Monday morning.

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Rated 5 out of 5 stars
Verified

Ordered 6 18mm ply sheets - great price and excellent boards. Very pleased

Company replied

Rated 5 out of 5 stars

I had such a great experience working with Austin. He was professional, patient, and full of great ideas. He really took the time to understand what I wanted and gave helpful suggestions along the way... See more

Company replied

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Company details

  1. #73 of 111 best companies in Building Materials Supplier
  2. #14 of 20 best companies in Electrical supply shop
  3. #13 of 29 best companies in Insulation Materials Shop
  4. #43 of 68 best companies in Landscaping Supply Shop
  5. #48 of 67 best companies in Timber merchant
  6. #34 of 53 best companies in Plumbers' merchant

About MP Moran

Written by the company

Welcome to the official page of MP Moran & Sons, a leading Merchant in the south of England. Our extensive fleet of FORS-accredited vehicles ensures swift and dependable deliveries. As expert Builders and Plumbers Merchants, we take pride in offering a comprehensive inventory, boasting over 24,000 top-quality products.

Explore our trio of state-of-the-art bathroom showrooms in Watford, Kilburn, and Willesden where you'll find the latest trends and designs to elevate your home. Additionally, our Kitchen Showroom in Watford provides extensive kitchen solutions to suit your style.

At MP Moran & Sons, we are committed to meeting your construction and renovation needs.

Contact info


4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 98% of negative reviews

Typically replies within 48 hours


Rated 4 out of 5 stars
Verified

Easy ordering, good deals

Website was easy to use to order the item I needed and it was easy to speak to a member of staff to answer a query about delivery charges. (Items that are delivered by courier do not qualify for free delivery)
Item arrived fairly quickly, but not as quickly as we had been told, but it was well packaged and was undamaged.

29 December 2025
Rated 5 out of 5 stars

Great Customer Service

The only company I could find which sells individual Drivesett Argent Edging, great for smaller DIY projects. Great customer service, in particular Luke was very responsive. Highly recommended.

13 January 2026
Unprompted review
Rated 5 out of 5 stars
Verified

Great customer service

I made an enquiry via email regarding a delivery about which I'd had no definite details.
I received a phone call fairly soon after to confirm my enquiry was in hand, the following morning received an email to say item had been tracked down and I'd receive it that afternoon, which I did.
That's great customer service in my book..

6 January 2026
Rated 5 out of 5 stars
Verified

Very friendly and professional

Very friendly and professional

4 January 2026
MP Moran logo

Reply from MP Moran

Hi Karim, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.

Rated 5 out of 5 stars
Verified

Ordered 6 18mm ply sheets

Ordered 6 18mm ply sheets - great price and excellent boards. Very pleased

28 September 2025
MP Moran logo

Reply from MP Moran

Hi Andrew, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.

Rated 3 out of 5 stars
Verified

Light Switch

The cost of delivery and the time it took to arrive, although it was over the Christmas period

31 December 2025
MP Moran logo

Reply from MP Moran

Hello Dennis,

We are sincerely sorry for the delay as our couriers were delayed due to the holiday period and weather around the UK,

we are going to refund your shipping cost due to the time taken to deliver,

Again our sincerest apologies for the delay,

Many Thanks,

Luke

Rated 5 out of 5 stars
Verified

Ordering easy

Ordering easy. Price good. Said when they would deliver and turned up on time. Driver helpful and cheerful. All in all a pleasant experience.

3 January 2026
MP Moran logo

Reply from MP Moran

Hi Colin, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.

Rated 1 out of 5 stars

Poor communication

Ordered item, took 5 days to be delivered, had to keep chasing them up, very poor communication, couldn't track my parcel, won't be ordering from them again

5 January 2026
Unprompted review
MP Moran logo

Reply from MP Moran

Hello Barbara,

We are sincerely sorry for the delay in your order,

We have had delays with our couriers recently due to the holiday period and weather around the UK,

Could I ask you Contact [email protected] so we can look into this order for yourself, and we are more than happy to refund you the shipping cost due to the delay in order but we will need to know your order number,

If you require any further information please feel free to ask,


Many Thanks,
Luke

Rated 1 out of 5 stars
Verified

Kept my money for 5 days and in the end…

Kept my money for 5 days and in the end cancelled the order

2 January 2026
MP Moran logo

Reply from MP Moran

Good Morning,

We do apologise for the cancelation of the order,

The order was placed with our selves and the branch that was dealing with your order didn't have the stock in the end so they tried to get the stock from another branch but they did not have the stock either so the order got cancelled and refunded immediately for you,

We tried to supply the goods purchased but couldn't and this is the cause of the delay with the order,

Again our sincerest apologies for any inconvenience caused,

Many Thanks,

Luke

Rated 5 out of 5 stars
Verified

Great price

Great price, very easy to order, date and time for delivery given,
.Arrived on time, wonderful delivery man brought the boiler into the house for me
Everything 100% pertect

6 January 2026
MP Moran logo

Reply from MP Moran

Hi John, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.

Rated 5 out of 5 stars
Verified

Quick turnaround

Quick turnaround, and easy to collet

31 December 2025
MP Moran logo

Reply from MP Moran

Hi Andrew, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.

Rated 5 out of 5 stars
Verified

Fantastic service

Great store with a wide range of hardware and plumbing items. Ordered online at night and collected the next morning. Staff are very polite and helpful. Highly recommended.

31 December 2025
MP Moran logo

Reply from MP Moran

Hi Tony, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.

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