ujet.cx

The best customer experience is the one that never has to happen. 🫳🏼🎤 Real talk? For years, CX strategy has revolved around a single idea: reduce contact. More self-service, more automation, more deflection. But fewer calls don’t mean a better experience (sometimes it just means the customer gave up!) No, the future of customer experience is about 𝘦𝘭𝘪𝘮𝘪𝘯𝘢𝘵𝘪𝘯𝘨 𝘵𝘩𝘦 𝘯𝘦𝘦𝘥 𝘧𝘰𝘳 𝘤𝘰𝘯𝘵𝘢𝘤𝘵 𝘢𝘭𝘵𝘰𝘨𝘦𝘵𝘩𝘦𝘳. This is the shift to 𝐂𝐨𝐧𝐭𝐚𝐜𝐭 𝐄𝐥𝐢𝐦𝐢𝐧𝐚𝐭𝐢𝐨𝐧. Not how well you deflect customers, but how effectively you can avoid unnecessary contacts, automate the right workflows, and augment every team with real clarity. Curious why #contactelimination is becoming the new north star for modern CX teams? Link to download "The Interaction Avoidance Imperative: Why Contact Elimination Is the Future of CX." below!

🎄 Day 11 of #12DaysofUJET 🎄 All month, we’ve been telling one story not through features, not through specs, but through moments: From chaos to clarity. From too many tools to one clear view. From small fixes to changes that scale. So today, we’re sharing the soundtrack to celebrate! 🎶 12 Days of UJET (2025 Holiday Playlist) 🎶 https://lnkd.in/gAKNdx8u Every carol, every verse, every beat from Jettie’s journey... now in one place. Because great CX is felt best with a beat 💙 ✨ On the eleventh day of UJET, CX gave to me: story worth listening to, start to finish.

Twelve days. One journey. Not isolated fixes but a new way experiences are built. One gravitational center for customers, agents, and the moments that matter between them. From chaos to clarity. From moments to momentum. From tools to a true Experience Center. 🎄 Day 12 of #12DaysofUJET This is what UJET gave CX 💙

🎄 Day 11 of #12DaysofUJET 🎄 All month, we’ve been telling one story not through features, not through specs, but through moments: From chaos to clarity. From too many tools to one clear view. From small fixes to changes that scale. So today, we’re sharing the soundtrack to celebrate! 🎶 12 Days of UJET (2025 Holiday Playlist) 🎶 https://lnkd.in/gAKNdx8u Every carol, every verse, every beat from Jettie’s journey... now in one place. Because great CX is felt best with a beat 💙 ✨ On the eleventh day of UJET, CX gave to me: story worth listening to, start to finish.

On the tenth day of UJET, CX gave to us something greater than any platform alone... 💙 people 💙 To every #CX practitioner, contact center leader, anyone in the frontlines or orchestrating journeys; you're the heartbeat of experience & we know nothing happens without YOU. This verse is also for the voices behind #HeardinCX Season 1 & the CX Accelerator community whose questions shaped every conversation. To Jenny Dempsey, for grounding CX where it belongs: humans helping humans. To Andrew Carothers, CCXP, for saying what's on eveyone's minds: digital-first CX is table stakes, meet your customers where they are or say goodbye! To Nate Brown, for reminding us to slow the moments that matter and move fast when it counts. To Jeremy Hyde, for showing us how real impact comes from knowing how to tie the story and the numbers to the business value... "it's good for the customer isn't good enough!". and to Luke Jamieson who will be kicking off Season 2 in January 2026, we can't wait to hear you on heard in cx! 🎄 Day 10 of #12DaysofUJET 🎄 P.S. 🎧 Watch all of Heard in CX. (Season 1) → Full episodes on our Instagram - https://lnkd.in/gxhycR3E → Extended reflections on our Substack - https://lnkd.in/gq4UNxSw

On the ninth day of UJET, UJET gave to me... A calendar to plan with clarity! 🎶 After fixing the moments, aligning the flows, and clearing the clutter… sometimes the best gift is a little clarity about what’s next. 🎁 Today’s gift: A Jettie 2026 calendar, because great CX doesn’t just fix today. It anticipates. Download below 💙 Day 9 of ✨ #12DaysofUJET ✨