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Career Profile: Fredrick Marks

Fredrick Marks has over 20 years of experience in customer service management in the construction industry. He received a BSc in Building Studies from the University of London, where he was awarded an institution building award. Marks has held roles as Customer Services Manager at NG Consultants and Customer Services Supervisor at Longmire Engineering, where he managed teams, set work schedules, and was the main point of contact for customers. He has qualifications in Microsoft systems, health and safety, networking, and holds a UK driving license.

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Elard Sánchez
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34 views2 pages

Career Profile: Fredrick Marks

Fredrick Marks has over 20 years of experience in customer service management in the construction industry. He received a BSc in Building Studies from the University of London, where he was awarded an institution building award. Marks has held roles as Customer Services Manager at NG Consultants and Customer Services Supervisor at Longmire Engineering, where he managed teams, set work schedules, and was the main point of contact for customers. He has qualifications in Microsoft systems, health and safety, networking, and holds a UK driving license.

Uploaded by

Elard Sánchez
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOC, PDF, TXT or read online on Scribd

Fredrick Marks

11 Reed street, London, E17 4AS

Tel: 02062123345

07965423411

[email protected]

EDUCATION The University Of London Sustainable Construction Business Economics Cultural Context Management of Built Environment Bsc Building Studies - 2:1 Construction Law and Arbitration Construction Maintenance Land Economics and Planning Measurement and Practice

1990-2000

I was awarded the institution building award for best end of year project.

1990-2000

King George High School Maths : A

GSE A Levels English : B Physics: A Art : A Computing: B

History: C

WORK EXPERIENCE NG Consultants Customer Services Manager

1990-2000

Responsibilities: Opening and closing customer services help desk Coordinating a team of 10 customer services staff Setting time tables and work schedules Managing work Rota and payroll hours Answering the telephone to deal with customer complaints Main point of contact between customers and senior management Skill acquired:

Leadership skills Teamwork and group participation Excellence target setting Human resources management

Longmire Engineering

Customer Services Supervisor

1990-2000

Responsibilities: Opening and closing customer services help desk Coordinating a team of 10 customer services staff Setting time tables and work schedules Managing work Rota and payroll hours Answering the telephone to deal with customer complaints Main point of contact between customers and senior management Skill acquired:

Leadership skills Teamwork and group participation Excellence target setting Human resources management

OTHER QUALIFICATIONS/SKILLS

1990-2000

MSCE (Microsoft certified systems engineer) Health and safety certificate CCNA (Cisco certified network administrator Full U.K driving license

REFERENCES Edward Gooding Department Head Building and Economics Management University of Surrey Room 200 Brown Hill campus Hillcrest, Surrey Tel: 02097865423 Fax: 06735353535 Peter Summers General Manager NG Consultants RedHouse Victoria SW1V 1JU London Tel: 02097865423 Fax: 06735353535

1990-2000

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