List supply chain down to the source
of the issue
Issue number: (eCIMS Number) Date of issue: Supplier: Tier 1 / Tier 2 / Tier 3 / etc
Part / Process: Part Name/Description
Issue description (i.e., What was wrong with the part when received by Chrysler?) Permanent Corrective Actions Timing
This is the problem statement or customer complaint. It
needs to have a object and defect.
List the corrective actions
You may find that you do not need to fill in all six that will be or have been
Use this path for the specific Therefore
boxes down a leg. You may get to the root cause in made to correct this issue
nonconformance being investigated: three boxes, you may need to add boxes to this form. and prevent it from
- How was the defect produced? The important thing to remember is to drill down to
- How did the problem occur? occurring again.
Specific
Therefore
the root cause.
You should have at least 1
corrective action for each
Why
Therefore of the three legs. Make
sure you have timing.
Use this path to investigate why the Why
problem was not detected: Therefore Therefore
- How did the controls fail?
- How did the problem escape?
Detection Why
Therefore Therefore
Why Why
Therefore (Specific root cause feeds
into start of detection leg)
Use this path to investigate the systemic
root cause: Please keep the file that you upload into
- Why did the possibility exist for this
Therefore
Why
Therefore
Root Cause the eCIMS system an Excel file type.
situation to occur? This enables me to better communicate
back to you issues/concerns/questions
Systemic Why that I have about your 3L5W.
Therefore Therefore
Why Why (Detection root cause
Therefore
feeds into start of systemic
leg)
The most important thing to Why
Therefore
Root Cause
remember is each box must
answer "why?" to the To test your 3L5W, read it backwards, from
the bottom up using "therefore" between
Why
Therefore
previous box. each box instead of "why". If its written
correctily it will makes sense. Why
Root Cause
Read Across Actions Timing Lessons Learned Summary
What did you, your team, your company or your
supplier learn from this issue and how is it being
Timing for all items (CAP, Read
Use this area to explain the how information gained from this issue is being applied across your plant (or supplier's plant) as well as your other (their other) locations used to prevent the issue from happening again.
Across, Lessons Learned) to be
that make similar parts/components for Chrysler and/or Fiat. We may have the opportunity to prevent the issue from happening at another facility. completed. Was it added to a Lessons Learned database or
Master PFMEA? How do you prevent future
"generations" from repeating the same mistake?
Chrysler 3-Legged 5 Why Analysis
Issue number: (eCIMS Number) Date of issue: Supplier:
Part / Process:
Issue description (i.e., What was wrong with the part when received by Chrysler or what was the Customer complaint?) Permanent Corrective Actions Timing
Therefore
Specific
Therefore
Why
Therefore
Why
Therefore Therefore
Detection Why
Therefore Therefore
Why Why
Therefore
Why Root Cause
Therefore Therefore
Systemic Why
Therefore Therefore
Why Why
Therefore
Why Root Cause
Therefore
Why
Therefore
Why
Root Cause
Read Across Actions Timing Lessons Learned Summary
Análisis 3-Piernas 5 Porques Chrysler
Numero de Problema: (eCIMS Number) Fecha del Problema: Proveedor:
Parte / Proceso:
Descripción del Problema (ejemplo: ¿Qué estuvo mal con la parte cuando fue recibido por el Cliente? o ¿Cuál fue la queja del Cliente?) Acciones Correctivas Permanentes Fecha
Por lo tanto
Especifico
Por lo tanto
¿Por qué?
Por lo tanto
¿Por qué?
Por lo Tanto Pro lo Tanto
Detección ¿Por qué?
Por lo tanto Por lo Tanto
¿Por qué? ¿Por qué?
Por lo tanto
¿Por qué? Causa Raiz
Por lo tanto Por lo tanto
Sistemica ¿Por qué?
Por lo tanto Por lo tanto
¿Por qué? ¿Por qué?
Por lo tanto
¿Por qué? Causa Raiz
Por lo tanto
¿Por qué?
Por lo tanto
¿Por qué?
Causa Raiz
Read Across Actions Fecha Resumen Acciones Aprendidas
